I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Had to do goole search to find your support number - person was nice - but English was obviously not her first language. Plus I did not receive my 16 percent discount . This was my first order, not... See more
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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Incredibly frustrating and hassling…
Incredibly frustrating and hassling experience over application of discount code - right after I hit the checkout button a screen came up showing a product that would not accept a discount code was indeed discounted with a code from the site (I had searched for this before and did not see it). My request was that they simply apply the discount code to that one item in the order or issue a retroactive refund in the amount of the discount - this seems pretty typical. Customer service told me that they could not change the items in the cart but I could return once I receive it. On top of that I used the option to cancelled the order on the site immediately and received a confirmation that the order was successfully cancelled but it wasn't and the customer service said it did not as it had already gone to dispatch provided me with a refund label for when I eventually receive the order.
12 May 2026
Reply from Dermstore
Hello,
We regret that you had a frustrating experience with the discount code and order cancellation. We are sorry the code application and cancellation process did not go smoothly. We'll review our processes to prevent similar issues. We appreciate your feedback.
A message has been sent to your account.
Kind regards,
Liam
I placed my order on 3/26
I placed my order on 3/26. Never received tried to email Dermstore. Contacted Veho and they said they never received package. It is now seven weeks later and still no ORIBE products.
26 March 2026
Reply from Dermstore
Hello Sheryl,
We regret that your order was not received. We appreciate you bringing this to our attention. We're looking into this with our team and Veho to find out what happened.
A message has been sent to your account.
Kind regards,
Liam
Poor Security & Unauthorized Charges
Unfortunately, my experience with Dermastore was very disappointing. An unauthorized transaction was processed without being flagged by their security system, which raises serious concerns about customer protection and fraud prevention. I expected much better safeguards from a company handling sensitive payment information. I hope they improve their security measures so this doesn’t happen to other customers.
12 May 2026
Reply from Dermstore
Hello,
We appreciate you bringing this unauthorized transaction to our attention. We're concerned to hear about this issue and the lack of security measures in place. We'll investigate this immediately to improve our fraud prevention and safeguard other customers' payment information. Thank you for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Dermstore No Longer Notifies Prior to Shipping Subscriptions
Dermstore used to have free shipping. Also they stopped notifying in advance about orders so you could hold, skip, or change the date. I now cancel subscriptions because you will end up with too much product because they don't email reminders any more. Terrible
13 October 2025
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Lack of comprehension and genuine care in customer service
Original: I was supposed to get "free 2-day shipping" because my order was over $500. It was a promotion that the dermstore gave to me when I placed my order, but then, I got super slow shipping where the delivery date was 7 days.
Edited Addition: I learned that the dermstore is not like most websites where a promotion in your cart is not automatically implemented and that you have to change your shipping to the promotion manually. Thus, I rescind my opinion that the Dermstore performs bait-and-switch promotions, but I still have a highly negative impression of their customer service and relations. It took an hour for a chat agent with a manager helping to not come to a resolution/find out the issue I experienced. A lot of time was wasted re-explaining the issue to them. Then Kayleigh, the Customer Care Executive, did their due diligence and followed up via email, informing me of my error, which is great. However, Kayleigh used language that showed that they were only doing their due diligence and damage control, not truly caring about my overall expression. " I do apologise if this was not something you were aware of prior to placing your order." from them, instead of "I apologize that this was not apparent/that our website did not make this apparent". They apologized on my end, which is an insincere non-apology. I would rather not have an apology at all than for someone to express regret for what happened on their end. In fact, I do believe at the stage of Kayleigh informing me of my error, they did not need to apologize at all; but the information was soured by the nonapology. They also mentioned they were helping me at "the highest level of escalation", when I did not even ask to escalate beyond them. I overall have the impression that Kayleigh and senior leadership view me as a nuisance who they had to perform public damage control for, rather than a first-time customer (my first purchase was $501) who had a mishap with their nonintuitive website and who was just fussing over nothing...even though I spent over half a grand on my first order. I was going to start using the Dermstore for my skin care needs and switch from Amazon Subscribe & Save, but I can't after my customer care experience. I admit that the shipping issue was because of my own ignorance, but there was zero customer care, only performative service.
7 May 2026
Reply from Dermstore
Hello Alexis,
We regret that the shipping timeframe did not align with the promotion you received. We appreciate you bringing this to our attention. Our team will look into this matter to improve our shipping process.
A message has been sent to your account.
Kind regards,
Liam
I had hard time picking shade of…
I had hard time picking shade of foundation. Chatted with agent that was slow and not helpful. I understand this is difficult to do.
12 May 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Chat wasn’t able to help me get my…
Chat wasn’t able to help me get my credit rewards for my order I just placed. Very disappointing for me!! In future is there a live person I might talk with to figure this out?
Thanks for your help .
Bernadette Gianvito
11 May 2026
Reply from Dermstore
Hello Bernadette,
We're sorry the chat support couldn't resolve your credit rewards issue. We appreciate your feedback and will look into this.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I like the brands Dermstore offers and…
I like the brands Dermstore offers and their delivery is reliable. I would like a reminder when auto delivery will ship just in case I need to change the frequency.
11 May 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Wrong product-- no refund
I ordered a product and signed up for the subscription to receive it every 60 days. The first item was correct. The second one they sent was not what I ordered. I went through the return process which was very painful. They told me I would get a $138 credit and never gave it to me. Do not use this website for ordering anything.
28 February 2026
Unprompted review
Reply from Dermstore
Hi Theresa,
Thank you for taking the time to leave a review.
We are sorry to hear you've received the wrong item in your order and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I am a loyal customer of Dermstore…
I am a loyal customer of Dermstore because of the diversity of high end brands, discounts, and points. I periodically make several purchases in a month. However, the reason why I give 4 stars is because in a couple of orders the "gift" item was not included. It might be due to the excess number of orders and the item being out of stock. However, I consider that in this kind of situation, if the gift item is not available, another one should be included instead.
Finally, Dermstore works with Rakuten. Rakuten is a platform that assigns cash back to purchases made at different stores. Most of the time Rakuten assigns the cash back minutes after the order has been processed. However, in my last purchase when the advertised cash back was 20%, Rakuten did not assign the cash back. Even though the order was already delivered, Rakuten indicates that Dermstore is failing in confirming the order.
10 May 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy to order.
11 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
fast delivery
26 June 2025
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I paid $533.52 for my order on the 5th…
I paid $533.52 for my order on the 5th of May. I placed this order on April 25 and the money was taken on May 5. Nothing has been done concerning my order.
11 May 2026
Reply from Dermstore
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
There was a great discount
10 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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