Denny's Reviews 1,239

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and attentive staff, with many highlighting exceptional service from individual servers who go above and beyond. Reviewers often mention that the service is prompt, efficient, and that food arrives hot and ready to enjoy. Many also appreciate the clean environment and the positive attitude of the team, including managers. However, some people were dissatisfied with the quality of the food, describing items as cold, undercooked, or generally unappetizing. There are also instances of rude staff behavior, poor customer service, and issues with orders being incorrect or taking too long. A few other people also felt that certain locations had issues with cleanliness or overall management.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the friendly, attentive, and helpful... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as delicious, hot,... See more

Location

Customers had ambiguous experiences with location, with some reporting positive visits to specific branches... See more

Product

Customers consistently note ambiguous experiences with product, with some praising specific items like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fabulous Experience

We were a party of 3 in Lake Conroe Denny’s. The staff were not expecting the influx of patrons who came in for a national dance competition. There were three employees doing everything for a very busy night! They knocked it out of the park! They were so very friendly and helpful! Mike (manager?) was helping with everything! Seating people, making the most incredible milk shake, helping the chef and the server! They were an awesome team and deserve the utmost praise! We enjoyed a delicious meal with the friendliest staff! Thanks Mike and the other two super busy guys!!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great and understandable. Food was fresh and inside was clean. Loved our lunch here :)
Our server was Nikesha R. From Ontario ,Ca

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

I came in me and my family an had other options to come go to somewhere else to eat but choice here because of the Denny's where we live is a place that my children love an I'm glad that I did because our server Ashley taken care of us and I was able to notice a lot of things that I am all so formally with because of my experience of being a sever in my youthful days they actually work well together it was busy but they actually helped each other which isn't much of thing in some restaurants but I noticed the staff worked well together and our food was amazing I am glad we decided to stop in an eat we was disappointed at all thank you guys at it meant alot to me an my family
Florida family

22 June 2025
Unprompted review
Rated 2 out of 5 stars

Warning to AARP members

Warning to AARP members. The 15% discount that Denny's offers to AARP members is not quite honest. Only SOME of the items are discounted. On a recent $22 tab, the discount was only $1.23 which is a 6% discount. They need to be straight up with seniors!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Wondrous Staff

My 13-year-old autistic grandson, Wade and I visited this location on Father's day. It was the first time he spent it without his dad.
We ordered what his dad used to order with him. We own our business and came in shortly after we finished up for the day.

We were hot and tired, he was very sad. I cannot describe to you how wonderful & happy to be of service to customers reflected by your staff.

It was pure joy, kindness, professional, you name all the great things one comes to expect and openly embrace, especially in these trying times.

We were able to inform your staff of my grandson's situation and they showed the utmost empathy and reflection.

He left feeling so much better than he had the entire week. BTW we truly love the blueberry pancakes as always! The sausage not so much but that's not the point.

If you could just thank the ladies there and I apologize I do not remember their names. I think one was Tanya; she's a little bitty thing all smiles & happy. The other was much younger showing the same level of kindness and professionalism. We even spoke to her on her break, she didn't Huff or Puff, she smiled and showed immense care to my grandson who she acknowledged was having a tough time.

Autism can make the person often feel disconnected because people especially teens can be mean. My grandson is a wondrous spirit and filled with such kindness, empathy and acceptance. Him being shown a reflection of who he is reinforces there are far more wonderful entities in this world and the City then we may realize.

For this we shall forever be grateful for lasting memories.

15 June 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi A Mo, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 5 out of 5 stars

Exceptional service provided by Natasha, Denny’s Old Town, Kissimmee

My family and I recently took a two week holiday to Orlando, from the UK. We visited your restaurant in Old Town, Kissimmee. I never usually provide feedback on service, but in this instance, feel compelled to do so. The member of staff who served us was so exceptional, we revisited the restaurant no less than 5 times over the two-week period. Her name is Natasha. Never have I received such attentive and efficient care - I literally could not have asked for better service. I hope this is fed back to Natasha, she really is a credit to Denny’s and we can’t thank her enough.

25 May 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi Nathalie, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 1 out of 5 stars

Second and final bad experience

Second and final bad experience. The server and whatever was 'the cook. could not understand what eggs over well means. This final time was on 05/2125. I called dennys headquarters on 05/22/25. The person I talked to seemed sincere and said she would send this to upper management. Today is 06/06/25. No response.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Crazy skillet is a breakfast item

Crazy skillet is a breakfast item, but you can't order it till after 11.
I tried to order it 15 minutes to 11 and I was told I had to wait.
This is something they put on most of the menus. I'm a trucker I eat and all the Denny's around the country.
And most of them ignore the 11 o'clock. I won't fuel at this flying j or eat again.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Every time I've used their "rewards" program, I wasn't able to because of the "some restrictions apply" which ALWAYS happens when I go to use them at the register, rewards are useless and so is the app, more aggravation than it's worth, I'd prefer to give a -1 star but it's not offered

1 June 2025
Unprompted review
Rated 1 out of 5 stars

This was the worst service

This was the worst service, and the food was cold, greasy unappetizing. I had the classic burger and fries. The fries were cold, the burger really greasy. The bun smelled like old oil. My husband had the all american slam. His food looked like it had been sitting under the warmer for a while, but yet it wasn't even hot. The waiter never returned to our table, we would have liked a coffee refill. It wasn't even that busy, everyone was just standing around. When the waiter did finally return to give us our bill, I asked if they gave coffee refills anymore because we would have liked a refill but now we are ready to go. He just said Sorry and walked away.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Better food and service than last week at Long Horn!

Last week, my husband stopped at Denny's following a doctor's visit and really enjoyed the Loaded Veggie Omelet. Wanting to relive the experience, he suggested we go there today. I ordered the sirloin steak, seasoned fries and a salad. All were prepared to perfection, and I had to remark that we had paid so much more for a similar meal at Long Horn last week that was actually not as tasty - and was accompanied by substandard service in a hectic atmosphere! At Denny's, Lauren W. was our server - she was friendly, attentive to our needs and made our meal a delight! We highly recommend Denny's at 8131 W Bell, Peoria AZ!

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Horrible "Prime Rib" Cobb salad

Wife ordered a Grilled Chicken Cobb salad. Excellent!
I ordered the Prime Rib Cobb. There was not enough evidence to identify what the "burnt ends" were. Every piece of the mystery meat would fit in a 2.0oz plastic container. More like bovine croutons than "prime rib" nothing even close to that description. Our waitress explained "that's what the cook gave me" We also ordered the donut holes that were completely burnt to a crisp. O decided to take my grief to the reviewers rather than cause a scene at the resturant in front of my wife and 5yr old grand daughter. Paid the bill and left an 18% tip. But this was NOT a good visit.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Every time we come down to visit our…

Every time we come down to visit our mother, whom loves Dennys coffee, our waitress Arely always makes sure that my mom's cofee and French vanilla is on point! Very attentive and knowledgeable! We have been rolling her since Galveston, now at the Texas City location SHE IS AWSOME! THANK YOU ARELY FOR YOUR GREAT SERVJCE

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Never coming back

We sat at a booth. Waitress took our order and only came back to apologize after a half hour. During that time, my sandwich (grilled cheese) had almost no cheese on one half. Never saw our waitress between ordering and the half-assed apology.
Onion rings were cold. My wife finished her entire meal before I finally walked my order to the chef for a redo. When wife went to the counter to get a tea refill since no one came to ask how we were doing...
The person she spoke to was abrupt, curt and snippy. What happened to the customer always being right?
Felt as if our presence was interfering with her day.
Meanwhile, several employees seemed to have nothing to do...

18 May 2025
Unprompted review

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