Deliveroo Reviews 

The food always arrives cold! They move the delivery time constantly! You will get a message your order is ready and the driver has collected your food then change the eta up to 50 minutes later! Their service fee is over priced! I have decided I will now go with another company local to me! Wake up Deliveroo! Even if I complain to Deliveroo I never get a refund or even a partial refund!

Deliveroo’s complaints procedure doesn’t exist, so don’t waste your time trying. My complaint about a promo code was handled so badly it’s unbelievable this is a major company.

I sent the exact information they requested so they could escalate my complaint, yet they kept sending the same email asking for the same details again. No escalation. No investigation.

In the end, all they offered was a hollow apology saying they “can’t help,” with zero effort to fix the issue and no goodwill gesture whatsoever.

Just here to send you incorrect food with no compensation. Dodgy company. Uber eats it is.

most workers here are very rude. I work at a restaurant and unfortunately the workers who pick up the food are always rushing, never bring in their bags to keep the food warm or telling me to hurry up the kitchen . 0 patience or respect to any of the people making the food or to customers receiving food. for some reason most think theyre entitled and seem to care more about rushing around to get what they want.

I have tried to cancel my order but I could they said the driver it's on its way even if just I placed the order. By mistake I order with an old address and they didn't want to cancel my order. New I will use Deliveroo. Such a failed app. Do not use it. Not recommended

Poor customer service.
Don’t ever buy from them again .
The promotion on the site they are fake and not explained how it works.

One star doesn’t justify it, delivery 4 hours late, then left at the front door, no call couldn’t even be bothered to knock. Shocking customer service that refused to refund, fingers crossed they go into administration, utter trash

🤬Absolutely shocking companies using Deliveroo putting the prices up on top of products is shocking!! Greedy! Anything for profits! So sad as there’s so many people out there can’t drive or get out to shops due to a disability and these companies taking advantage of this Deliveroo. It’s so frustrating to have to pay over the odds absolutely 💯 Disgusting!! 🤬🤬

We ordered through deliveroo and got cold pizza. Mine was awful, I ordered thin and crispy, it was cold and soggy. I tried to heat it up in the oven, it just got greasy.
Deliveroo gave 49p refund. I won't order from either deliveroo or pizza hut again.

Deleted the app after waiting 1 1/2 hours food and all deliveroo could offer was £3 refund when I complained they still sent a rider to the restaurant to collect the food even though It had been sitting there for an hour and a half and expected me to eat it cold. I’m done with deliveroo forever.

Broad daylight robbery. Customer service is virtually nonexistent and so unhelpful. I was sent decayed food that violates all health and safety standards. They failed to acknowledge this or refund me. They also did not allow me to complain to them and ignored all my contact attempts. As a doctor, seeing such a popular company violate multiple codes of health and safety and not address or take it seriously when it has been raised is absolutely terrifying and unacceptable. Please avoid using their service (or lack thereof).

Lost My Custom

Customer support is extremely poor and customer service staff have little knowledge of the Consumer Rights Act 2015.

We recieved a McDonalds meal brokered through them which was completely cold and the best they could do was award a £3 refund - just a fraction of the total purchase.

The purchase under law did not serve the purpose it was sold for.

I advised them that they would lose me as a customer permanently if they did not fully refund the cost of this disgusting meal.

I have now deleted the account (which was well used recently) and have raised a dispute on the payment with our bank.

On the so called customer service chat both the initial customer service operative and the team leader lacked little ability to place themselves in the consumers position.

We will use Uber Eats or another provider in the future.

Customer Lost

The rider was late but someone give Lizi she made my order much less complicated. Thank you Lizi

Ordered a food delivery only got 1 item out of 25 then told have to wait 48hours for outcome no food in house driver lied and said another car was delivering it but we where told he forgot bags spoke to manager very nice but still couldn’t do anything please do not use this company

NO REFUNDS WHATS SO EVER!
They don't get the timing right. The food was cold. And like cardboard. I tried getting a refund of £55 from China City, they said that it was deliveroo's fault. Deliveroo said that I couldn't have a refund so I was out of pocket £55 which was a treat for my partner, that turned into a nightmare! NEVER AGAIN WOULD I USE DELIVEROO, OR CHINA CITY AGAIN!

Zero customer service when I informed Deliveroo that two items were missing from my order. Their automated chat told me that no credit or refund would be given but no explanation was given. This is the first time I have used Deliveroo and it will be the last as I have already deleted my account. I’ve never encountered a company with so little accountability or professionalism

Just received an order I had placed with Go Puff on Deliveroo in London. The rider (wearing a helmet indoors, guy in his 20s, 5’5”) checked my ID, got the code from me and then handed the bag. I saw almost 10-12 items were missing and only two items were in the bag. I raise this and he says to raise it with Go Puff. I run inside the flat to check my phone to see if there’s a notification for items not found or maybe another driver bringing the rest of the order and come out and this guy runs away while I’m calling after him?????

Contact the Deliveroo support chat who don’t have a phone number not even for emergencies. And first reaction I get is “well you gave him the code so we can’t help”. I keep chasing because I’m absolutely terrified they sent an actual criminal to my door step.

Just beware when you use Deliveroo.
I’m so wary this major app in the UK works like this. And imagine my surprise (or lack thereof) when I see their review score here. How is this still legal???? I’ve just finished chatting with their support team which appears to be an incompetent badly trained chatbot and spent an HOUR explaining the situation.

They need a new delivery driver payment system. Paying per delivery results in drivers cancelling if an order isn’t immediately ready for delivery which then means food gets cold so the restaurant then needs to re cook which then means the food isn’t ready for collection for the next driver and that creates significant delays or lack of quality. I once waited 2 hrs in order to be allowed to cancel an order. Honestly if there was a better alternative Deliveroo wouldn’t exist

The restaurant sold me a sorbet (vegan) and delivered an ice cream (lactose) and Deliveroo thinks is ok not giving the refund.
The guy left the chat twice and let me talking by myself.
Terrible customer service.