Deliveroo Reviews 

If try to find out any company most stupid in the world.. then it's deliveroo.. unexplainable stupid

Failed to deliver. Refused to refund claiming the driver was unable to deliver at my address. I was standing outside my house and no driver appeared. The tracking showed the driver stopped a long way away from my address.

Avoid this delivery company

I received a warm smoothie and very unhelpful customer service from Amin. Avoid !

As a business partner working with deliveroo, be extremely cautious when dealing with them. They take around 38% commission from us restaurants. A few weeks ago I was doing my paperwork, I made around £700 in sales. Only to receive under £400. And we are taxed by the government on the total sales we make as well as the so called 'profit' we received. Maybe thats why people are complaining about the amount of money they're paying for food online?!

Some customers (not all but some) falsely put in a refund claim that food hasn't arrived/missing when it has. I had a customer say that she never received her Fish but wrote a negative review on my deliveroo account saying that the fish was too small. Deliveroo refused to do anything with regards to this and I lost out and the customer scammed me in broad daylight. I am now confident that bots are the ones determining which order gets a reimbursement. But customers ALWAYS GET THEIR MONEY BACK.
Delivery drivers are the absolute worst, no English whatsoever. You ask them to scan the order number and some start to argue with the restaurant demanding that the receipt MUST be attached to the food bag and only then will they scan the order number. Then you get false driver's, now what happens if they say the order number they're collecting (how they know this is have no idea) pretend to scan the order number, then walk away with the food only for you to find another driver is asking for the EXACT SAME ORDER. Be extremely cautious when dealing with deliveroo.

ANYONE READING THIS, GET OUT OF THE HOUSE AND GO SUPPORT YOUR LOCAL BUSINESSES! STOP USING THESE DELIVERY PLATFORMS THAT TAKE A CHUNK OUT OF US

Just had a delivery from deliveroo and they sent this Asian bloke who could hardly speak or understand English and he came to the back gate then phoned me and I said can you come around to the front door because i can’t walk and he said in Broken English how do i do that so i tried my best to direct him he finally found the front door then he kept on saying what is the code i said i will give you the code when you put the shopping in the front shed which has a red door so he keeps on asking for the code and i said please put the shopping in the shed so he opens the shed door then shuts it again and i said can you please put the shopping in the shed with the red door so he says what’s the code again i said put it in the shed I was getting annoyed by now then he’s looking around for a red door when he’s just opened it then finally he does what I asked him to then I gave him the code but he still left a package on the floor by the door so I said you’ve left one on the floor but he just walked away shouting why didn’t you just give me the code, now the reason I withheld the code is because I’ve given the code straight away before and they’ve just run away and not put the shopping where I wanted it in the shed so the carers can get it in when they turn up it’s not fair that I have to worry about having to talk to someone who can hardly speak or understand English I’ve got enough problems as it is so this I why I’m writing this review so hopefully someone from deliveroo can rectify this issue that I’m sure I’m not the only person who has this specific issue

Basically, 2nd time used the app, placed order, then after about 45ins and no rider, I tried to cancel, told couldn't as food already made, waited another 45 mins and finally food arrived cold, there's a surprise as it had been waiting. Asked for refund, gave me £3.10 refund, food was inedible. They don't even care. Warning, with the amount of negative review (wish I looked first), I think they are a scam company

I placed an order, the wrong item was delivered, sent the photo to Deliveroo and they've decided my evidence was insufficient (it was a clear photo and the food shown was totally different to what I ordered) and are now saying that they'll no longer discuss the matter either.

I have ordered via Deliveroo on two separate occasions and both times, after a two hour wait, I received a message saying the store could not accept my order. Refund was prompt however but that's the only good thing I have to say. Just Eat and Uber Eats are just as bad so I'm going back to Tesco Whoosh who, despite having high delivery charges and a £15 minimum order, have not failed to deliver (although they have cocked up the order a few times),

I’ve been paying for Deliveroo gold for years, just adding this for context of how much I used this app. One day I ordered food from a restaurant that had their own driver. The restaurant is literally 9 min drive from my house so I expected the food to arrive quickly or at least on time. After an hour with no update I called the restaurant many time but no one picked up. After another 30 minute I called again and they picked up and told me the driver is about to leave with my food and will be there in 20min, 5 min before the 20min was over I stayed near my front door as I was starving by at this point and didn’t want to miss the delivery. I waited again and after 30min I called the restaurant and was told that the driver delivered the food which isn’t possible since I was literally by the door for ages. I live chatted Deliveroo and they refused to give me a refund. I had to do a chargeback with my bank and Deliveroo then blocked me from ever ordering again. Such poor customer service and no follow through, their solution for my problem was for me to cancel my chargeback so I can order on the app again which makes no sense. They allow the restaurants/drivers to scam people

Ordered £93 of groceries. Received only around £20 worth. Support immediately claimed their “system” prevented a refund without explaining why, despite acknowledging there was only one driver. Only after repeated insistence was the case escalated. Waiting to see whether Deliveroo actually follows through.

Delivery was delayed by 30 minutes. By the time it arrived, everything was cold and soggy. Half the stuff I ordered didn't even match what was on the restaurant's page.

Verbally abused by their rider who previously smashed my order up. He was using a car while claiming to be on a bicycle. After I reported his behaviour he has now claimed I was racist with no evidence. If patrick chibuike has your order record him during delivery so he cannot attempt to pervert the course of justice again. Deliveroo have also not sacked him despite his abuse of their rules and regulations as well as the law. Order never even arrived because he is useless. Deliveroo seem to be siding with the liar.

One of the worst why am I paying way more for an order and I have Deliveroo plus which says is supposed to be free delivery absolute rubbish the delivery is never free

Sadly I ordered for the time on their website and when I downloaded the app, to track my order, I received a new customer discount code, by this point it was too late to apply the discount code to my order (as I had already placed it on their website). I contacted customer service and asked if they could apply the promo to my order and they simply said no, it's too late. I know for a fact deliveroo could have amended my order amount but they simply refused. I will be deleting my account and not be using deliveroo again.

Waited 90 minutes for an order to get cancelled because no driver to fulfil the order, I don’t drive, now nowhere is open and all you get is a bloody apology from customer service!!

Shut it down.

Absolutely appalling customer service from Deliveroo.

Another huge company treating its customers with complete disregard.

Deliveroo already charges inflated prices on individual food items, then adds a service fee, bag fee, delivery fee, and every other fee imaginable. Despite paying all these extra charges, the quality of service is getting worse.

Orders are clearly overloaded onto riders, which often results in damaged food. In my case, the delivery was mishandled so badly that food spilled all over my partner’s foot, causing a burn that required first aid.

What disappointed me even more was Deliveroo’s customer service. Instead of taking responsibility, they initially refused to provide a full refund, even for the Priority Delivery fee, and offered only a small amount of compensation. It was only after I explained my legal rights regarding goods and services not being provided with reasonable care that they finally agreed to issue a refund.

Customers shouldn’t have to argue or quote consumer rights just to receive fair treatment after a delivery has been mishandled. When people pay premium prices and additional fees, they expect food to arrive safely and customer service to resolve genuine issues professionally.

This experience has completely destroyed my confidence in Deliveroo. I expected much better from a company of this size.

The food comes cold as the delivery driver drops off other food along the wag

Told me clearly it could not take an order at that time
And to try later
I went elsewhere
Their system later automatically make the order I didn’t try again for
Food arrived
Driver said he would sort it out not to worry
Later he was seen putting food 45 mins later out on street and told to take a photo and leave
Two hours on phone with deliveroo
They lied saying driver couldn’t reach em . He clearly could
They admitted error and yet refused to refund £25
I would never deal with them again . Try awful customer care

Order was meant to be delivered between 45 and 75 minutes. Times kept being delayed. After 2 riders were changed and delivery time pushed out to 110 mins plus tried to cancel. Wouldn't let me. Customer service unhelpful. Much later acknolgheded poor service. Here's the lowest level of service. Gave me suggestions on how to manage poor service on deliveroo. Couldn't believe they just didnt do it!!! Deleted my account. Never again

Ordered a delivery during the world cup final from KFC St Albans. When it arrived 2 pieces of chicken (so the main part of the meal) from one meal was missing. I phoned KFC who said I had to complain to deliveroo or next time I was in the shop mention it. I asked if they couldn't just now deliver the missing chicken but was told no. I don't understand how a delivery company can't deliver the items they missed out. I didn't want the money refunded I wanted the person to have their dinner and not have the evening ruined.