Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more
The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more
Company replied
The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more
Company details
Written by the company
Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.
Contact info
ul. Przemyslowa 10, 58-130, Zarow, Poland
- +48746499750
- info@dekoria.co.uk
- www.dekoria.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.dekoria.co.uk
Dear Customer,
we are very sorry to hear that you did not recived your parcel.
Our customer service has already contacted you to resolve the problem.
We hope that you will be happy with proposed solution.
If you have any questions, please don’t hesitate to contact us: customerservice@dekoria.co.uk
Best regards
Dekoria Team
Very satisfied with our purchase
A wide range of chair covers for IKEA’s Harry range. Fitted perfectly and seems good quality. Very pleased with our purchase.
25 September 2024
Great customer service and excellent fabrics
Great customer service and excellent fabrics, delivered promptly, I highly recommend Dekoria (I bought some new chair coverings to replace the old ones on my Ikea chairs)
27 September 2024
Reply from www.dekoria.co.uk
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review.
We are glad to hear that you are happy with our products and service.
Thanks for choosing to shop with us!
We’d love to have you back very soon.
Best regards
Dekoria Team
The blind never arrived after 1 month…
The blind never arrived after 1 month ... I am now waiting for a full refund.
26 September 2024
Reply from www.dekoria.co.uk
Dear Customer,
we are very sorry to hear that you did not recived your blind.
The money has been refunded.
Our customer service has already contacted you to resolve the problem.
We hope that you will be happy with proposed solution.
If you have any questions, please don’t hesitate to contact us: customerservice@dekoria.co.uk
Best regards
Dekoria Team
Ordered a blind for the bathroom and…
Ordered a blind for the bathroom and really liked it, the fabric, finish and quality so ordered another one for the kitchen. Highly recommended.
25 September 2024
Well made and my two tab top roman…
Well made and my two tab top roman blinds look so good in my bedroom.
4 September 2024
Good quality cushions that should last…
Good quality cushions that should last for years. Choice of fabric not great but the end result is good.
28 August 2024
Good experience overall
Quick service and delivery. The product was exactly as described and good quality. I would shop again in the future.
3 September 2024
Reply from www.dekoria.co.uk
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review.
We are glad to hear that you are happy with our products, service and delivery.
Thanks for choosing us!
It would be a pleasure to have you with us again.
Best regards
Dekoria Team
Great quality chair covers
Great quality chair covers
Very responsive customer service
3 September 2024
Good quality and good choice
Easy to use website and good selection of kitchen pelmets which we were struggling to find elsewhere. Well made and arrived in timely fashion fortunately well packaged as the delivery person threw them over the garden gate rather than leaving where instructed and it rained but packaging so good they were safe. They were not lined which is not a big issue but would have been preferable.
27 August 2024
Reply from www.dekoria.co.uk
Dear Customer,
thank you so much for taking the time to leave us review.
We are very sorry to hear that the driver did not follow the instructions.
We will forward your comments to the appropriate department.
We are glad to hear that you are happy with pelmets.
Please note that on a special request we can also make them linned.
Thanks for choosing us!
Best regards
Dekoria Team
The order I made for the sofa bed…
The order I made for the sofa bed arrived at my doorstep and the quality of the cover is/was top class.
Much appreciated for your response.
Will recommend company to others.
Many thanks
Kind Regards
Ray
5 August 2024
Reply from www.dekoria.co.uk
Dear Customer,
We are glad to hear that you are happy with the cover.
Thanks for choosing to shop with us!
Best regards
Dekoria Team
Great hendriksal chair covers
Great! Look really nice & fast delivery - will definitely buy again
6 August 2024
Reply from www.dekoria.co.uk
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review.
We are glad to hear that you are happy with our product and delivery.
Thanks for choosing us!
We’d love to have you back very soon.
Best regards
Dekoria Team
Very pleased with the new covers for my…
Very pleased with the new covers for my IKEA sofa
5 August 2024
Super efficient returns
Sadly the material we chose when we ordered new chairs covers wasn’t as expected, however the company issued a refund as soon as we returned the covers. We should have followed the advice on the website to get a material sample!
31 July 2024
Reply from www.dekoria.co.uk
Dear Customer,
we are very sorry to hear that the material wasn't as expected.
We hope the samples will help you make the right choice.
Thank you for taking the time to leave us a 5-star review.
Best regards
Dekoria Team
Klippan 4 Seater Cover
I ordered a 4 seater Klippan loose cover for an Ikea sofa. The cover was delivered very quickly, was excellent quality and a great fit for the sofa.
29 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.