www.dekoria.co.uk Reviews 

1,410
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the soft materials, noting that the custom items fit their furniture perfectly, look amazing, and transform old worn pieces completely. Many people also mention that the online store is very simple to navigate, while orders usually arrive quickly and in wonderful condition ready to use. However, some customers also noted occasional issues with delivery services, specifically mentioning tracking confusion, unexpected delays, or problems involving the courier. A few reviewers additionally experienced minor sizing challenges, finding certain replacement covers a bit too tight or loose during the actual installation process.

What people talk about most

Product

Clients share positive opinions on product, expressing high satisfaction with the quality and fit of the... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made fabrics... See more

Delivery service

People report ambiguous experiences with delivery service, balancing quick efficient fulfillment with notable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. Interior Designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,410)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Karlstad Covers

I purchased replacement covers for my 15 year old Karlstad 2 Seater Sofa and Armchair. Before ordering, I requested samples of different fabrics to check colour and feel. I chose the Etna fabric in Turquoise.
After receiving and fitting the covers, I'm really pleased with the quality and fit, the Sofa and Armchair look as good as new again. I wholeheartedly recommend Dekoria.

9 January 2025
Rated 5 out of 5 stars

ILEA covers

Bought covers for aging IKEA sofas. Covers made, despatched and received more quickly than expected and in time for Christmas. Sofas looking like new again.

13 December 2024
Rated 5 out of 5 stars

How to bolster your home’s appearance.

Dekoria is a top, top company in the field of soft furnishings and accessories. The quality of my two new bolster cushions from Dekoria are an endorsement of my bold opening statement. Also, the workmanship and superior robust materials used justify the price paid. All this makes Dekoria my go to supplier on future home projects. Thank you again Dekoria.

22 November 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products.

Thanks for choosing to shop with us!

We’d love to have you back very soon.


Best regards
Dekoria Team

Rated 5 out of 5 stars

Great fit and great customer service!

My new seat covers are lovely - a great fit - and they even made me a matching large bench-cushion cover from measurements I sent in. The customer service was great. It fits well and I'm really pleased with it.
My only issue was the delivery took a few weeks and I was worried that the package was going to get stuck in Poland. In the end it made it with no extra customs charges - phew!

15 November 2024
Rated 5 out of 5 stars

Very happy

Took a while to get here but they were made to order so it’s fair that they did and were worth the wait gorgeous curtains, so well made and a lovely fabric. Very happy.

6 November 2024
Rated 5 out of 5 stars

Refund

I can't say I was pleased with the purchase as it never arrived. I was very impressed though by the speed and efficiency with which the staff, Anna in Customer Services was the one I dealt with, handled a refund. Thank you

15 October 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

we are very sorry that the package never arrived to you.
We appreciate that in spite of this you leave us 5-star review.

Delivery difficulties have now been resolved.

If you nevertheless decide to buy again, we are here for you.

Best regards
Dekoria Team

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company, an enormous amount of fabrics to choose from. My order was accepted and completed in a short space of time plus delivery from Poland was very quick. The curtain pelmet I had made was beautifully made, I was delighted with it and will definitely use this company again.

25 October 2024
Rated 5 out of 5 stars

Seat cushions

The cushion is well made fits chair exactly and are comfortable all in all a good product

21 October 2024
Rated 5 out of 5 stars

Dining chairs covers.

We wanted to have our Ikea dining chairs recovered but couldn't find any Ikea stores that stocked them anymore as they are more than 10 years old.
But unbelievably we found Dekoria on line after a brief search.
All Ikea furniture that can be recovered, Dekorial can do it.
Hundreds of different patterns & textures amazing prices also.
Ordered six covers and 8-9 days later, hey presto.
Top quality covers and better fit than the original Ikea ones.
Well done Dekoria Thank you.

10 October 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products and service.

Thanks for choosing to shop with us!


Best regards
Dekoria Team

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