I ordered an item in June to be delivered at the beginning of July. So far, no delivery and no estimation date. I sent multiple emails, the last one a month ago, that have been left unanswered. Ther... See more
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Firstly I see a picture with a beautiful pool on the advertisment. A Welness suite where you have to pay the Gym and Pool extra… It was mentioned however disappointed. The suite is nice! , sauna beau... See more
Company replied
I've ordered from DD before, no problems to date, this time was no different, easy enough, shipping charges ok (actually lower than previously). Product was very competitively priced and arrived intac... See more
Company replied
This is not the first time I have ordered with Dein Deal - always issues!! This time it was 2 pairs of IDENTICAL Birkenstock I wanted to choose the colour by seeing them in person . When I tr... See more
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Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
2.8
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Very simple and clear guidance on the…
Very simple and clear guidance on the webpage good customer service and quick shipping
8 January 2026
Unprompted review
No refund for expensive returned product
I returned expensive product within 14 days over a month ago and still have no refund and no respond from the customer service
13 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
We would like to thank you for your comment and acknowledge your patience in this matter.
We sincerely apologize that the processing of your return has taken so long. Due to an exceptionally high volume of returns in our returns department, there have been significant delays in processing returns. We would like to formally apologize for this. Your request has already been forwarded to the relevant returns department so that your return can be processed as quickly as possible.
We understand that this situation is extremely frustrating for you and sincerely apologize for the inconvenience caused.
We are using all available resources to ensure that your request is resolved as quickly as possible to your complete satisfaction.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. We are always happy to help and are available at any time.
We hope you understand and wish you a pleasant day.
Kind regards
Deindeal.ch
Ridiculous customer service - say goodbye to your money if you return goods
Once upon a time Deindeal was a reliable company with very good service. I have placed more than 100 orders since 2018. Today is a disaster. The same story then for others...They have received my returned goods on 4 Dec, since 40 days, no refund, we will look into it, only we transfer your query to the return department. sent emails in 3 languages, called them, no answer. Ridiculous.
12 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
we would like to thank you very much for your valuable comment.
We sincerely apologize that you were not satisfied with our customer service. Due to an exceptionally high volume of customer inquiries, we were unfortunately unable to process your request more quickly. We apologize for this delay and assure you that we are working to improve our processes.
We have refunded you the full amount for the returned goods and hope that we have now resolved your issue to your satisfaction.
We would be delighted if you would give us the opportunity to convince you of our improved and more efficient customer service in the future.
We hope you understand and wish you a pleasant day.
Kind regards
Deindeal.ch
Very competitive pricing and responsive…
Very competitive pricing and responsive team.
20 December 2025
Unprompted review
This is a scam!
Never order anything from this company/website. I should have red all the reviews before I did. I sent back expensive MCM backpack November 11. November 13 company received it in its warehouse. I called 3 weeks later, asking for the status of my return. They advised me to call exactly 20 working days after November 13, as it is how long it takes to process return. So I did. Lovely Alexandra from Customer service forwarded my concern to whoever. I called again 3 days later. She did the same thing again. No answer/reimbursement. I called again 3 days later. Ahmed forwarded my concerns further. Today is 31 day since DeinDeal has my backpack and my money - it is 1000CHF. No answer. I suppose, this is some sort of money laundering service. Never order anything from them unless you are 100% sure that you will be satisfied with the merchandise. Returns do not work. Pure frustration. Update 29.12.25: still no refund. October 8 I was charged 1003CHF. Since November 13 DeinDeal has both my money and MCM backpack I sent back. Can anyone advise what legal measures I can take against this company? Update 06.01.26: still no refund. Alexandra from customer service is my psychotherapist but she can not do anything except continue sending reminders to whoever is responsible. Update 11.01.26: finally got full amount refund. Almost 60 days. NEVER EVER AGAIN!!!!!!!
13 November 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your detailed feedback and honest comments. We are very sorry to hear that you felt cheated by the long processing time and the inconvenience caused. This is by no means in line with our standards of good customer service, and we would like to sincerely apologize for this.
We completely understand how frustrating it must be when returns are delayed. Due to a high volume of returns in our returns department, this unfortunately led to a longer processing time in your case, which we deeply regret.
It is important to us that our customers feel well taken care of, and we take your criticism very seriously in order to improve our processes in the future.
However, we are pleased that we were able to refund the amount to your original payment method and thus resolve your issue satisfactorily.
Despite this negative experience, we would be very grateful if you would give us another chance to convince you of our improved customer service.
Your satisfaction is very important to us, and we will do everything we can to avoid such situations in the future.
Thank you again for your openness and understanding. We wish you a good start to the week and hope to see you again soon.
Best regards,
Deindeal.ch
Submit a request within 2 days!!! Very bas after sale service
I’ve been ordering several items from Dein Deal.
Lately I’ve had an issue with a Clarins order for which I did spent chf 200.
I received a dried mascara and contacted support service.
They asked me for a picture I provided it.
Then a week later another email asking the lot number I sent a more detailed picture.
A week later they replied that I didn’t submit a request within the first two days after receiving….instead of losing my time couldn’t they just mention that immediately??
Who opens everything immediately?
I submitted my request within a couple of weeks…
Pretty bad customer service !
Of course I’ll never purchase again from them !
8 December 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for taking the time to share your feedback with us. We deeply regret that you are dissatisfied with your experience with us and sincerely apologize for the inconvenience caused.
As clearly stated in our terms and conditions, we ask our customers to check the goods as soon as possible after receipt, at the latest within 2 business days, and to inform us within this period if the goods are defective. We are sorry that you missed this deadline and that we are therefore unable to offer a solution to your concern.
We need the photos you sent us in order to better understand and process the matter. We regret that you found this to be time-consuming and would like to emphasize that this is part of our process to find a sound solution.
We take your criticism of our customer service very seriously and will review your comments internally to improve our processes and ensure that our customers are more satisfied in the future.
We regret that you have decided to no longer order from us and hope that we will be able to give you the opportunity to restore your trust in us in the future.
We wish you a pleasant day.
Best regards
An absolutely disaster
An absolutely disaster! Never again! I am still waiting for my order to be delivered. Since 3 weeks the status of my order shows "being processed". No updates, no further information. The delivery should have happened 8 days ago. I contacted them 4 times (per email and calls) and no one can give me a proper information. The customer service is the worse I've ever experienced. I was up to 40 minutes on the waiting lines. They hung up on me several times. When they finally picked up my calls, the attendees were rude, uniformed and not willing to help at all. So far no one could tell me where my parcel is. It is frustrating and by now I am convinced I have been scammed. Don't buy with DeinDeal. It is a nightmare.
8 December 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your comment.
First of all, we would like to apologize for the inconvenience and the long wait.
Although we make every effort to ensure fast and smooth delivery, it is important to note that certain aspects of the delivery process are beyond our direct control.
The delivery dates stated on our website are approximate. Of course, we do everything we can to meet these deadlines.
In your case, you were still within the delivery period stated on our website. We understand that it can be frustrating to have to wait longer than expected for your order. However, we would like to point out that a longer delivery time was expected for your specific item, which was also stated for the item.
We deeply regret that due to an exceptionally high volume of customer service inquiries, wait times have been significantly extended. We apologize that you did not feel adequately supported and did not receive precise information about when you could expect delivery of your goods. We understand that this is frustrating and sincerely apologize for the inconvenience caused.
Our goal is to ensure that our customers receive their packages as quickly as possible, and we are doing our utmost to resolve any difficulties that arise.
We are glad that you have now received your package and hope for your understanding.
Our customer service team is available to provide further assistance.
We wish you a pleasant day.
Best regards,
Deindeal.ch
My credit was about to expire
My credit was about to expire, so I asked them, if they could pronong it. and without any problems, they prolonged it for 1 year
6 December 2025
Unprompted review
Do not recommend
Do not recommend. I sent back a return over a month ago and till this day I did't receive any confirmation. They do not reply to my emails.
4 December 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your review.
We are very sorry that there have been delays in processing your return.
Due to an unexpectedly high volume of orders and returns, the processing time in our returns department has unfortunately taken a little longer than usual. We understand that this can be frustrating and sincerely apologize for the late response.
However, we would like to assure you that the amount from your return has already been refunded to your customer account.
We appreciate your understanding and patience during this time.
If you have any further questions, please do not hesitate to contact us.
We wish you a good start to the week.
Best regards,
Deindeal.ch
They help me to solve the problem by…
They help me to solve the problem by prolong the validity of my hotel voucher
16 November 2025
Unprompted review
Great offers and excellent customer service
Great offers and excellent customer service. Fast and easy communication and I have to say in second a problem was solved. Thank you Kariem.
28 October 2025
Unprompted review
Worst company
Worst company. Ordered a couch on discount for over 600CHF. They kept my money for over a month and never communicated that the couch is not available anymore. Only when I emailed them.a month later to find out the whereabouts of the couch they after telling me it's best I cancel it cause it might take some time for them to send it then admited that its been sold out. After this experience they told me out of goodwill, they'll add 10CHF to my account for my next purchase. After I said I do not want 10CHF but the possibility to buy another couch for the same amount. They told they would figure it out and get back at me, which they never did. After asking if they had figured it out, they offered me a 10 franc voucher again. Worst experience with a company.
Unfortunately they still have the audacity to offer me 10CHF voucher, in this response, when I said in every mail that it is not wanted because I wouldn't trust to order from them again,so have absolutely no use for the voucher.
They also had the same item back in store 2 weeks later.
Absolutely disappointing.
Don't recommend at all. You'll just be disappointed and stressed about their weak costumer service.
15 August 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for sharing your experience with us.
We are very sorry that we were unable to meet your expectations and that your order did not go as planned.
Unfortunately, our supplier was unable to deliver all the items on time, resulting in us having to cancel your order on June 30, 2025, and refund you the amount. We understand this was a frustrating situation for you, and we apologize for not informing you about the sofa's availability in a timely manner.
As a token of our appreciation and to compensate for the inconvenience, we have offered you a CHF 10 voucher, which you can redeem on your next purchase with us. We regret that this offer did not meet your expectations and understand your disappointment.
We would like to assure you that we will learn from this situation and improve our processes to prevent similar incidents in the future. If you have any further questions or concerns, we're happy to help.
Thank you again for your feedback and the opportunity to improve.
We wish you a nice day.
Best regards
Deindeal.ch
They don't refund the money of your orders.
They don't refund the money if you return your orders, but they give you a voucher.... which expires within 1 year. If you don't use it, your money is GONE! Very often, the prices are higher than in the concurrence, and the quality of the products are questionable. I don't recommend using the app/ company.
14 June 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
thank you for your comment.
According to our terms and conditions, you can return items within 30 days of receipt, unless they are excluded from return. By default, refunds are issued in the form of a voucher, as we order most items specifically for our customers.
A direct refund to the payment method will only be issued if the return is due to an error on DeinDeal's part (shipping errors, for example).
Our customers will be notified in a timely manner before the credit note expires. In this case, there is the option to extend the credit note period to ensure it can still be used.
In many cases, you can contact our customer service after processing to verify a refund to your payment method.
Not all of our items have a "Best Price" guarantee. The starting price is the price recommended by the brand for the Swiss market. It is always beneficial to compare prices to ensure you are getting the best deal.
If you have any further questions, our customer service team will be happy to help.
We wish you a nice day.
Best regards
Deindeal.ch
Reliable service
9 June 2025
Unprompted review
URGENT WARNING | DO NOT PURCHASE
URGENT WARNING: AVOID THIS COMPANY AT ALL COSTS. THIS IS AN UPDATE TO MY REVIEW FROM TWO WEEKS AGO.
My order, promised by June 6, 2025, on five separate occasions, has still not been delivered. This ongoing failure to provide merchandise after taking payment constitutes a serious breach of contract and, in my view, amounts to theft.
I have already filed a formal complaint with Consumer Affairs regarding this company's deceptive practices and gross negligence.
Furthermore, I have notified my credit card company of the fraudulent transaction, initiating a dispute process for taking funds without providing the agreed-upon goods.
This is no longer merely poor service; it is a clear case of non-delivery after payment, which has significant legal ramifications.
I strongly advise anyone considering a purchase to stay away from this company to avoid similar experiences.
6 June 2025
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for taking the time to provide us with your feedback.
We understand that the delayed response time and your previous customer service experience did not meet your expectations, and we sincerely apologize for the inconvenience.
Customer satisfaction and focus are our top priorities, and we take your concern very seriously. In order to assist you as quickly as possible, we have sent you a follow-up inquiry, as we are currently missing some information that is important for processing your request.
Unfortunately, we have not received a response from you yet.
As soon as we receive this information, our customer service team will get back to you with a solution.
We thank you for your understanding and patience and look forward to serving you with improved service soon.
Best regards
Deindeal.ch
After experiencing several technical…
After experiencing several technical difficulties when buying a voucher, everything was resolved promptly. I was glad that the support team (Kevin and company) was so friendly and professional. I would also like to apologize for losing my temper with you. Thank you very much.
11 May 2025
Unprompted review
Alarming !
Had a horrible experience after purchasing a voucher on Dein deal ! Had an appointment at 09:30 for a Keratine hair treatment. At the time of the appointment, the salon was still fully closed ! Window shutters down , no one present ! The hairdresser clearly to be totally unprepared for the appointment at the set time ! Upon calling the hairdresser, ( whom I never seen or spoken before, merely to make the appointment ) to make inquiries why the salon was closed at the time of the appointment, instead of apologizing herself she responded arrogant, finding it entirely normal to be late , as she was on her way . With her inappropriate and rude respond , I decided due to her neglect , to leave and I informed the hairdresser that I will contact Dein deal and ask to refund me the voucher . On which she said Ok .
Entirely unexpected , Dein deal , even with all the proof I provided Dein Deal ( pictures with the date and times of a closed Salon at the time and after the time of the appointment and a screenshot of me having called the hairdresser at the time of the appointment to make inquiries ; the hairdresser clearly did not even find it important to contact me to inform me about her later arrival , not concerned at all with her clients agenda !)
Dein deal eventually , not even directly ! , apologized but came to the conclusion, because the hairdresser had already redeemed the voucher before the actual treatment took place, ( yes , no type error ; because the hairdresser had already redeemed the voucher before the actual treatment had taken place! Which the hairdresser had asked for when scheduling the appointment !!! ) a refund not to be possible , and that was it! Dein deal clearly wasn’t very bothered by it !
No sanctions for the salon , and even worse the hairdresser can get away with taking my money Fr.179 for a treatment that never took place !!!!!! Greatly Shameful , that Dein deal allows sellers to be late and unprepared for an appointment! And additionally allowing that my money is taken for a treatment that never took place ! Fr.179 !!!!!!
Dein deal should obviously take responsibility! Not only to prevent this to repeat with this seller but also to guarantee this not to happen with future purchases from other sellers! By accepting this from the seller , in this case the hairdresser , they allow misconduct and poor values ! Shameful protocol !
6 December 2024
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you experienced such a disappointing and frustrating situation. We understand your frustration with the salon's unpunctuality and lack of communication, as well as the discrepancies in the voucher billing.
After thoroughly reviewing your account, we would like to clarify that the stylist was only approximately 5 minutes late. However, in this situation, it would have been appropriate to inform you or apologize for the delay. We deeply regret that communication with the partner did not proceed as expected and apologize for any inconvenience this may have caused.
The voucher was charged by the partner because she blocked the appointment calendar for your treatment for a period of 3 hours. This left her unable to serve other clients during this time, resulting in a loss of earnings.
We take your feedback very seriously and are committed to improving our collaboration with our partners to avoid such incidents in the future. It is important to us that our customers are treated fairly and their rights are protected.
If you still need support or have further questions, please feel free to contact our customer service directly. We thank you for your feedback and your openness.
We wish you a good start to the week.
Best regards,
Deindeal.ch
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