I ordered an item in June to be delivered at the beginning of July. So far, no delivery and no estimation date. I sent multiple emails, the last one a month ago, that have been left unanswered. Ther... See more
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Firstly I see a picture with a beautiful pool on the advertisment. A Welness suite where you have to pay the Gym and Pool extra… It was mentioned however disappointed. The suite is nice! , sauna beau... See more
Company replied
I've ordered from DD before, no problems to date, this time was no different, easy enough, shipping charges ok (actually lower than previously). Product was very competitively priced and arrived intac... See more
Company replied
This is not the first time I have ordered with Dein Deal - always issues!! This time it was 2 pairs of IDENTICAL Birkenstock I wanted to choose the colour by seeing them in person . When I tr... See more
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Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
2.8
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Ordered 5 weeks ago. Not even shipped yet.
Placed an order on 11/3/26. It's now 13/4/26. Their website doesn't even say it's on the way, just "In progress"
Seriously ? A month later....?!
Never, ever again...
Timeline:
11/3/26: Placed an order with DeinDeal for some Benetton goods. The confirmation email stated "Dispatch is scheduled between: 02/04/2026 and 08/04/2026"
13/4/26: Emailed DeinDeal, demanding a refund on my order. Their website showed it hadn't even been sent yet.
15/4/26: Reply from DeinDeal, apologising, "we should have informed you in advance that the delivery of your order would be delayed", and asking me to verify if I wanted to cancel the order.
15/4/26: Emailed DeinDeal, telling them I've already answered that question. Yes! Time's up ! I want a refund !
18/4/26: No reply from DeinDeal, so I emailed them again. Their website *still* says this order is "In Progress", with an estimated shipping date of "02.04.2026 - 08.04.2026".
21/4/26: Still no reply from DeinDeal.
23/4/26: Out of desperation, I posted a public message on LinkedIn addressed to the DeinDeal CEO, to tell him my order hasn't even been dispatched, and that the DeinDeal customer services refuse to answer me. I emailed DeinDeal customer services to tell them that I'd contacted him.
27/4/26: Still absolutely no reply from DeinDeal.
28/4/26: The CEO of DeinDeal actually took the time to reply to my public complaint on LinkedIn, apologised for their level of customer service and said he'd look into my issue.
28/4/26: I emailed the DeinDeal "info" and "support" customer service emails, with screenshots of the chat with the CEO, to warn them that I have now taken this to their CEO.
29/4/26: STILL no reply and certainly no apologies from the DeinDeal support staff, but I got an automated email to confirm that my order - which had never been shipped - had finally been cancelled, and refunded.
Potential customers...
THIS is the level of customer service you can expect from DeinDeal.
Stick to Galaxus (next day delivery, you can see what's in stock, and they have amazing customer service)
My thanks to the DeinDeal CEO for getting involved, but seriously, you need different staff.
This wasn't just a "logistics issue". I've worked in retail, mistakes happen, I can accept that.
This was down to non-existent customer services, not even willing to acknowledge a mistake, or apologise.
DeinDeal is Swiss customer services at it's absolute worst.
You've been warned.
13 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Gledhill,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely.
For some deals, shipping is handled directly by our partners, which can result in varying delivery times.
We are currently working on providing status updates earlier and more clearly.
We would like to apologize for the lack of communication and the delayed delivery.
We hope for your understanding and wish you a wonderful day.
Best regards,
Deindeal.ch
Unprofessional and untrustworthy!
Ordered a storage Unit on February 5th 2026. Not only did they totally mess up my order but the return was completely wrong too. Firstly they decided to send a replacement piece delivery for which was done without any prior notice, no email or sms confirmation, just on their own. Then , once again the incorrect item was sent and on top of that they have not bothered to have the first piece collected in nearly 4 weeks !! Even after repeated mails and phone calls they refuse to have the item collected nor have they refunded my amount. I am still waiting! Highly unprofessional delivery and after sales service and absolutely zero accountability or compensation for how lazy they are. Very unhappy Deindeal !
11 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your feedback.
We sincerely apologize for the inconvenience caused.
Unfortunately, there was a misunderstanding with the shipping carrier, who accidentally delivered the item to you again instead of to us. We apologize that it took longer than expected to resolve your issue.
We have instructed the shipping company once again to pick up the item from you and bring it to our warehouse.
Should any further difficulties arise, please do not hesitate to contact us directly—we will be happy to assist you and ensure a quick resolution.
Your satisfaction is important to us, and we deeply regret that we were unable to meet your expectations this time.
Thank you very much for your patience and understanding.
We wish you a wonderful day.
Deindeal.ch
Damaged delivery and outdated claims process
One of the three plant pots I ordered arrived completely destroyed. The damage reporting process on deindeal.ch is not very intuitive and feels old-fashioned as it must be done via email. I received an automated response stating that there are currently delays due to a high volume of inquiries and asking me to only send my request once. They provided a phone number for support between 9:00 and 15:30 on weekdays. I sincerely hope that the exchange will be handled quickly and efficiently.
10 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
We would like to sincerely thank you for your valuable feedback and review.
We are truly sorry that you had such a negative experience with your order. We fully understand how disappointing and frustrating it is when the items you ordered are damaged during shipping and you do not receive them in perfect condition. We would like to sincerely apologize for the inconvenience this has caused.
Since our company operates exclusively as an e-commerce platform, we unfortunately cannot ship replacement items directly for damaged goods. Our customer service team does not have access to inventory, as our business model is based on partnering with various suppliers. This means that we typically order items specifically for our customers and do not keep them in stock ourselves. For this reason, we are unable to directly exchange goods damaged during transit. In such cases, we are required to first consult with the respective supplier or, in the event of shipping damage, with the shipping carrier, to clarify the next steps and find a solution for you. We understand that this process may seem cumbersome and perhaps outdated to you as a customer. Nevertheless, we ask for your understanding that, due to the structure of our business model, we are unfortunately unable to deviate from this procedure.
We are doing everything we can to process your request as quickly as possible and to find a satisfactory solution for you together with our supplier.
If you have any further questions, please contact our customer service; we will be happy to assist you.
Thank you for your understanding.
We wish you a great start to the week.
Best regards,
Deindeal.ch
Complaint Regarding Order Delay and Customer Service Experience
I am writing to express my dissatisfaction with both the delay in my order and the poor customer service I recently experienced.
I placed an order with your company, which was expected to be delivered no later than April 2nd. However, as of today, April 10th, I have yet to receive it.
I contacted your customer service team today, and the representative informed me that my order has not even been prepared yet and may take even longer. Instead of offering a proper solution, she simply gave me two options: either cancel the order or continue waiting, without providing any clear timeline.
When I asked if it might take as long as a month, she repeated the same response without any clarification or assistance. I also requested her name, but she refused to provide it and ended the call abruptly by hanging up.
This experience was extremely disappointing. Rather than trying to help resolve the issue, the representative was unhelpful and rude, which is not the level of service I expected from your company.
10 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely.
For some deals, shipping is handled directly by our partners, which means delivery times may vary. We are currently working on providing status updates sooner and more clearly.
We’re sorry that you weren’t satisfied with one of our customer service representatives and didn’t feel adequately supported.
We take your feedback very seriously and want to assure you that every piece of feedback is carefully reviewed internally.
Your experiences and comments help us provide targeted training for our employees and continuously improve our processes so that we can offer our customers even better service in the future.
If you still need help with your order, please don’t hesitate to contact our customer service again—we’re happy to assist you.
We sincerely apologize for the inconvenience and hope you have a pleasant day despite the current situation. Your satisfaction is very important to us, and we’re doing everything we can to provide you with a better experience in the future.
Best regards
Deindeal.ch
I have received only one product of 5…
I have received only one product of 5 products that I ordered
31 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your feedback.
We are very sorry to hear that you did not receive your entire order and that you are missing some of the items you ordered.
To resolve your issue quickly and easily, we kindly ask you to contact our customer service directly. Our team is happy to assist you and will do everything possible to help you as soon as possible and find a satisfactory solution for you.
Thank you for your understanding.
We wish you a wonderful day.
Best regards,
Deindeal.ch
Good price and fast delivery.
28 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Deindeal voucher gives you first class services at a competitive priceb
As always my Deindeal voucher gave me a wonderful, stylish , haircut in a beautiful salon at a very competitive price .
I couldnt praise Deindeal more for its well chosen partners.
4 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for taking the time to leave a review.
Maybe you will soon discover another deal that you like.
We wish you an excellent day.
Kind regards,
Deindeal.ch
Excellent quality
Excellent quality, fast service, and highly recommended to everyone.
2 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Reply from DeinDeal.ch
Hello,
Thank you for the stars and your feedback. It's nice to see that your purchase went smoothly.
We wish you a nice day.
Best regards
Deindeal.ch
I booked a weekend travel package…
I booked a weekend travel package including watching a football match in the stadium in Munich. I have not received any information about booking process till last Friday, which I am still not sure if reservation is confirmed or not.
15 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Onderol,
Thank you very much for your feedback.
Your voucher is usually available for download in your personal customer account.
However, to make it easier for you to access it, we have also sent you the voucher via email. Please note that the booking must be made directly through our partner.
If you encounter any difficulties redeeming the voucher or during the booking process, please feel free to contact our customer service at any time. Our team will be happy to assist you with any questions or issues.
We wish you a wonderful day.
Best regards
Deindeal.ch
Overpriced for the quality provided
I purchased this security course through DeineDeal at a discounted price, and overall my experience was rather average.
The content itself is very basic and mostly consists of short text passages that are simply read out by a generic AI voice. It doesn’t feel very engaging or in-depth, especially for a topic like network security where more practical examples or hands-on elements would be expected.
At the discounted price, it might be acceptable as a very light introduction. However, I would definitely not recommend paying the full original price, as it seems significantly overpriced for what is offered.
Another downside is that I did not receive any final certificate after completing the course, which was quite disappointing
12 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello Ms. Markzoll,
Thank you very much for your honest feedback.
We are very sorry that the safety course you purchased did not meet your expectations and that you were dissatisfied with the content provided.
If you need any further assistance or information, please contact our customer service directly; we are happy to help.
We wish you a great start to the week.
Best regards
Deindeal.ch
They sent me items in a different size…
They sent me items in a different size than what I ordered. Customer service won't let me return them, they won't respond to my reminder emails, and I've essentially wasted over CHF 200 on merchandise I didn't order and that's not for me, with no way to return it. I've been ignored. I will never buy from this site again, and I strongly advise against it if you care about not being scammed. Shame.
18 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
We would like to sincerely thank you for your valuable feedback.
We are very sorry that you received an item you did not originally order. We understand that this is frustrating, and we sincerely apologize for this error.
Of course, you have the option to return the incorrectly delivered item to us free of charge. As soon as we receive the return, you will be refunded.
Please contact our customer service team so that we can assist you with the return and coordinate the next steps with you.
Due to a current increase in customer inquiries, there may be occasional delays in processing. However, we assure you that we will address your concern as quickly as possible and work together to find a solution.
We apologize again for the inconvenience and hope to have the opportunity to impress you with our service again soon.
Thank you for your understanding, and we wish you a great start to the week.
Best regards,
Deindeal.ch
Disaster
Not a sìngle order is delivered on time. The company is clueless about where the shipments stand and the client service even worse. A scam
14 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello Ms. Maroli,
Thank you very much for your honest feedback.
We deeply regret that your experience with us was so negative.
We’re sorry that your order didn’t arrive on time and that our communication was inadequate. This does not meet our standards, and we take your criticism very seriously.
Waiting is rarely anyone’s favorite pastime—we understand that well. For some deals, shipping is handled directly by our partners, which can result in varying delivery times.
We are currently working on providing status updates earlier and more clearly.
If you need further assistance, please contact our customer service team; we’d be happy to help.
We appreciate your understanding and wish you a pleasant day.
Best regards
Deindeal.ch
Excellent delivery time
3 March 2026
Unprompted review
Product arrived quick and in perfect…
Product arrived quick and in perfect condition. Thank you
4 March 2026
Unprompted review
Really Great service and timely…
Really Great service and timely response!
Very professional and friendly team.
27 February 2026
Unprompted review
Ordinary moisturiser
The Ordinary moisturiser came within a week and after a few days of use I would say it does a good job.
8 March 2026
Unprompted review
Unfortunately I order one item and I…
Unfortunately I order one item and I received the wrong item. This is disappointed because actually the delivery was very fast I was so excited but I got the item in a color I didn’t order. I reported to customer service in order to receive the right item but unfortunately they couldn’t resend the item I order so the solution is to return and get refund. This was the first time I ordered.
3 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello Ms. Urriola,
Thank you for your feedback.
We are very sorry that you did not receive the color you ordered. We understand how disappointing this must be—especially for your first order.
As an e-commerce platform, we work with various suppliers and unfortunately do not have direct access to stock levels. This means that we usually only procure items after an order has been placed and therefore cannot offer a direct exchange. For this reason, it is necessary to return the incorrect item and then request a refund or place a new order.
We sincerely apologize for the inconvenience this process causes you, and we are constantly working to avoid such errors.
If you need further assistance, our customer service team will be happy to help.
We hope you will give us the opportunity to convince you of our improved service in the future.
Thank you again for your understanding and for giving us the opportunity to improve.
We wish you a good start to the week.
Best regards.
Deindeal.ch
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