Defence Discount Service Reviews 

Applied for my second card and despite a few problems all got sorted.jusy waiting to use my card

I applied for my second card and despite a few problems the help I received the card and am now using it. Thank you for all the help and support

John was understanding, he helped get through the process easily.

Haven't actually used yet but from what I've experienced so far the admin side of DDS it's first class. Special mention of Tracy who was very helpful. Thank you.

I picked up an anomaly on the web page and submitted a request online to get it logged. I received a response promptly from Rhiannon and she's actioned my request promptly and kept me up to date on the situation - thank you!

Can`t log in to my account.

Difficult to submit request for help.

Eventually managed to submit request for help.

Received confirmation email but no idea when I may receive assistance.

I contacted the DDS as my membership had expired and I had recently retired from the MOD so I needed to query if I was still eligible. John was very helpful and efficient and dealt with my query swiftly and professionally. I would definitely recommend the services of the DDS.

The Defence Discount Service was until recently the only way of proving one's status as a veteran, but apart from that offers such as the discount at Bill's restaurants mean that the cost of membership will be recovered with only one purchase. Another benefit is the discount available on fares of British Airways and Qatar Airways. In the last week I had a problem booking Qatar flights on the website: I obtained helpful advice (although I had already established a workaround), but when Rhiannon very effectively followed up the issue - when I'd been too busy to respond to the initial advice - I was very impressed with her service.

I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very comprehensive response from Tracy which cleared up the problem. Always been impressed with DDS and following this I am even more impressed. Well done Tracy for excellent service!

Kept in touch throughout my issues. All resolved without any SNAFU

Great service from John. He was really patient and helpful.

I had a personal question regarding my account.

Rhiannon responded promptly and gave me a very clear explanation and resolution to my concerns regarding an ex partner still having access to the account.

Having initially having problems with paperwork I was contacted by Rhiannon who gave me a list of options available to me,once I had sent off the relevant documents she came straight back to me assuring me all was now ok , she was very efficient and professional and made the whole experience stress free.

I was having difficulty resettingmy login password, I emailed DDS for help in this matter and was contacted by Clover who very kindly sent me a reset link. A big thank you to Clover for helping me to resolve the issue.

Had a few issues with getting my veterans status organised.
Emailed the team who sorted me out in double quick time.
Shout out to Clover who helped me out

Having some issues with logging in it was quickly resolved with help from Tracy at Defence Discounts.

I have had a few problems sorting out my application for a DDS Card, Tracy was really helpful taking me through the necessary steps.
Many thanks for your help!

Great experience for organising my blue light card by John.
Straight forward application to fill out and super fast dealing with it and approval via email.
great idea the card and look forward to getting some discounts, thanks again John :)

Rhiannon took positive steps to try and rectify the non appearnce of the banner telling me my card needed renewing. Turned out it was not at the DDS end but some setting on the browser I was using. Changed Browser and all worked as it should

Excellent customer service and very helpful from Clover