DeepL Reviews 689

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the subscription model, citing issues with limitations and unexpected charges. People also frequently encountered problems with the app, including crashes, instability, and difficulties with basic functionalities like typing or translating documents. The user experience was often described as dreadful due to poor design choices, such as excessive blank space and small working frames, which hindered productivity. However, some people were satisfied with the product's quality, especially for professional or technical content, and found it superior to other translation tools. A few other people also felt that the user experience was positive, praising its ease of use, speed, and reliability, particularly for daily translations and integration with other applications.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers express frustration with issues like... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, noting a... See more

Application

Customers consistently note ambiguous experiences with the app. Many users praise its usefulness for... See more

Subscription

Customers express significant dissatisfaction with the subscription process and terms. Many report issues... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise its quality, especially for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really happy with Deepl Pro since 2021. But they introduced without warning in june 2025 a "new" version full of AI-like crap. See all comments here that prove that this version is a nightmare... See more

Rated 2 out of 5 stars

I've been using deepl for 4-5 years at least, as a translator. At first, it seemed to offer superior quality to that of google and many other competitors, so worth subscribing for a fee. However, in t... See more

Rated 2 out of 5 stars

I use DeepL for Japanese to English. It's good sometimes but totally awful sometimes. Problems: the developers were too lazy to load common Japanese grammar and idioms (I have pointed this out to t... See more

Rated 2 out of 5 stars

You really can’t recommend DeepL in good conscience anymore. It’s maybe fine for translating texts in general, but if you let DeepL translate something you actually intend to send, you have to be ext... See more


Company details

Written by the company

Ever since the launch of DeepL Translator in August 2017, DeepL has been setting records for machine translation quality.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

689 reviews

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Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I hope you have banned not only Russia…

I hope you have banned not only Russia but also Israel and USA? What I am saying - language is not something what belongs to you it belongs to nations and was long before you have written your code. But you are someone who restricts access to it. But it is also ok, since there are many other online even more powerful translators.
Blocked the region once, block it forever!

14 January 2026
Unprompted review
Rated 4 out of 5 stars

DeepL It Is Worth It

I have used DeepL for about 8 years now, I used it on and off depending on the work I have to complete.
I do like the fact that you can upload documents and the translation comes back in minutes. It saves me time and all I have to do is review and make my own changes to the projects.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

My experience using DeepL

I usually use DeepL to translate things I need translated. From what I could notice the trabslation were always good and the web app/mobile app is easy to use

9 January 2026
Unprompted review
Rated 1 out of 5 stars

I cannot use it because there is no…

I cannot use it because there is no Croatian included and since I translate three languages in and from Croatian, it is useless for me and this is the only translation machine that doesn't support Croatian, but supports some other Slavic languages like Slovenian.

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Praise for Deeo L

Dear Sir / Madam, I use Deep L to correct my mistakes. I have a fairly good understanding of Spanish but my spelling for example needs a lot of attention, hence my use of Deep L. DL is good, no doubts about it, carry on your good work

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Invaluable app

I couldn't do without it since I moved to Spain 3 years ago without knowing the language. DeepL has helped me in all aspects of my life, from legal issues, health visits and just regular shopping. Fantastic!!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for our needs

We used this program primarily to translate completed forms from Spanish to American English and English to Spanish. Worked surprisingly well and required very few corrections. I liked that it made translation suggestions based on the meaning of the text.

7 November 2025
Unprompted review
Rated 4 out of 5 stars

I’ve recently been in contact with…family in Germany and Poland

I’ve recently been in contact with several archives, web authors and foreign family members. I began with GT but found those messages not well received. I tried DeepL and the translations immediately just worked. We’ve been able to conduct rather lengthy conversations and my usage has been great

Additionally, I’ve been able to translate entire documents that I’ve produced to other languages very quickly using the keyboard shortcuts. I’ve found it to be brilliant and with every penny.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I subscribed to DeepL Pro specifically…

I subscribed to DeepL Pro specifically to translate complete books, exactly as advertised.
In practice, I was unable to translate even a single book.
This is not a minor limitation but a fundamental failure of the core feature that motivated the purchase. The product does not deliver what is promised, and the support/solution center is ineffective, providing no clear explanation, fix, or resolution.
What makes this especially disappointing is that billing works perfectly, while the advertised functionality does not. Charging users for a service that cannot be used as described is unacceptable.
My experience has been frustrating, time-wasting, and disappointing. Until DeepL delivers the features it promotes and offers competent customer support, I cannot recommend paying for this subscription.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Best translation app

I typically only write bad reviews simply because things should work the way customer service oriented businesses say they will and then don't.
But not with DeepL. This is a lifesaver app with multiple options to help you. If you need dependable and reliable translation services, DeepL is the way to go! Thanks DeepL!!!

1 January 2026
Unprompted review
Rated 4 out of 5 stars

I loved it and NEEDED it as I've moved…

I loved it and NEEDED it as I've moved to a country whose language I don't speak. The updated AI version is worse and I only signed up for the service once but didn't renew. Still, it's the best for higher end, professional translations for everyday business that I've found.

13 May 2025
Unprompted review

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