Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more
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Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more
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In every way DeepCharts is the best. Absolute BEAST of a platform designed by traders for traders. I mean, come on, this is Fabio Valentini's personal platform, shaped under his direction and battle t... See more
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Company details
Written by the company
We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.
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4.7
Excellent
250 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Smooth and clean performance, Top notch support.
The Deep charts platform performs clean and smooth, with everything customizable for the trader's own sake and personal preference while operating. It is easy to understand and figure out.
Their customer service is top notch. There has been 2 times when I have run into minor issues with the platform, and they have been there very quickly and very kindly to support me with my issues, solving them within minutes.
This is definitely the high-end option for traders looking to have the best tools to trade with in the market.
3 June 2026
Unprompted review
Reply from deepcharts™
Thank you for your detailed feedback, Ricardo.
We’re really glad to hear that you’re finding the platform smooth, clean, and customizable to your trading style. It’s especially great to know that the experience feels easy to understand and intuitive to use — that’s exactly what we aim for.
Also, we appreciate your kind words about our support team. Even minor issues can be frustrating, so we’re happy we were able to step in quickly and get everything resolved for you.
Thanks again for your trust and support — we’re committed to continuing to improve and provide high-quality tools for traders.
The DeepCharts Team
Great support team
Great support team! Most of the issues I had were solved almost instantly and the ones who required more time, were addressed very efficiently.
3 June 2026
Unprompted review
Reply from deepcharts™
Thank you, Camelia, for your kind words and for taking the time to share your experience.
We’re really happy to hear that the support team was able to resolve your issues quickly and efficiently. Even when things require a bit more time, we always aim to handle them with the same level of care and responsiveness, so it’s great to know that came through in your experience.
We truly appreciate your trust and support.
The DeepCharts Team
Outstanding!!!
2 June 2026
Unprompted review
Reply from deepcharts™
Thank you for your review, Germy.
We're thrilled to hear that you've had such a positive experience.
Your support means a great deal to the entire team, and we're grateful to have you as part of the DeepCharts community.
Thank you for your trust and support.
The DeepCharts Team
DEEPCHARTS SUPPORT IS NEXT LEVEL...EVEN…
DEEPCHARTS SUPPORT IS NEXT LEVEL...EVEN DURING THE WEEEKENDS THEY ARE with you 24/7. BEYOND THAT...YOU NEED THIS SOFTWARE WHEN YOU WANT TO TRADE SERIOUSLY AS A RETAILER!....BIG SHOUT-OUT TO FABIO, ANDREA, ENRIQUE AND THE TEAM....THANK YOU SO MUCH...I'M FROM HOLLAND AND EXITED LIKE NO ONE ELSE ABOUT THE DEEPCHARTS TEAM....AND TO DEEPCHARTS TEAM....PLEASE KEEP UP TO BRILLIANT WORK AND CONTINUE TO HELP US RETAILERS BECOME PROFITABLE WITH YOUR BRILLIANT SOFTWARE & TEACHINGS.... BIG LOVE FROM HOLLAND...ARNIE....XXXXX
2 June 2026
Unprompted review
Reply from deepcharts™
Thank you, Arnie, for such an enthusiastic review and for taking the time to share your experience.
We're delighted to hear that both the platform and the support team have made such a positive impact on your trading journey. Providing fast, knowledgeable assistance whenever traders need it — including weekends — is something we take great pride in.
We'll make sure your kind words are shared with Fabio, Andrea, Enrique, and the rest of the team. Feedback like yours reminds us why we do what we do.
Thank you for your trust, your support, and for being part of the DeepCharts community all the way from the Netherlands. We look forward to continuing to build better tools and educational resources for traders like you.
The DeepCharts Team
As one of the very first subscribers to…
As one of the very first subscribers to Deepchart and later Deepdom, I’ve been part of this journey from the beginning. I just wanted to express my deepest appreciation for both platforms—they have truly become my ultimate trading weapons. A massive thank you to the incredible team working behind the scenes to build and maintain these powerful tools
26 May 2026
Reply from deepcharts™
Hey Micheal,
Thank you for being with us since the very beginning and for taking the time to share your experience.
It means a lot to hear this from someone who has been part of the DeepCharts journey since the early days and later joined us on the DeepDOM side as well.
Building these tools has been a long-term effort, and feedback from long-standing members of the community like you is especially meaningful to the entire team behind the scenes.
Thank you for your trust, your support, and for being part of the journey from the start. We're excited to keep building and improving alongside traders like you.
The DeepCharts Team
The software is very simple and is easy…
The software is very simple and is easy to get along as someone who is pretty new in using a Orderflow Software . That’s my first Orderflow Software and right now after trading over 4 months with I can t really imagine trading without it anymore
2 June 2026
Reply from deepcharts™
Hey Nikolas,
Thank you for taking the time to share your experience.
We're especially pleased to hear that DeepCharts has been accessible and easy to learn as your first order flow platform. Making advanced trading tools intuitive for both new and experienced traders is something we work hard to achieve.
Hearing that, after four months of trading, it has become an essential part of your workflow is incredibly rewarding for the team.
Thank you for your trust and support, and we wish you continued success on your trading journey.
The DeepCharts Team
Unreliable
I’ve been using the platform for around 4 months now, and honestly it’s full of bugs, so you need to be very careful.
When I first installed it, he connected my Interactive Brokers account and everything worked normally. Later on, the connection stopped working and I had to wait almost 6 weeks for them to fix it.
Yesterday I passed an Apex eval through DeepCharts by 1 PM. Normally, he links the TP to the same trade, so once the trade closes, the TP order gets removed automatically. But this time he accidentally left the TP active as a new entry order. Around 3 PM it triggered another trade by mistake and blew my already passed eval.
The problem is they are constantly “improving” the platform, but almost every update seems to break something else. Right now it honestly feels like users who are paying for it are basically guinea pigs testing unfinished systems with real money on the line.
After experiences like this, I personally can’t trust the platform with serious capital. There are just too many technical issues and costly mistakes for something that’s supposed to handle automated trading reliably.
1 June 2026
Unprompted review
Reply from deepcharts™
Hey Mate,
Thank you for taking the time to share your experience in detail.
On the order you mentioned: when a position closes, a linked take-profit should be cancelled automatically — that's how OCO (order-cancels-order) handling is meant to work. On the platform, OCO can run either server-side (managed by the broker, so it holds even if the connection drops) or client-side (managed locally, which depends on the platform and connection staying active); the difference is explained here: Difference Between Client-side and Server-Side OCO. We don't have a support case from you on this, so we haven't been able to look into it — if you reach out at support with the date and the account involved, we'll reconstruct exactly what happened and how the orders were configured on that trade, and if our handling was at fault we'll own it and correct it.
On the IB connection issue: the root cause was a change needed in the TWS API implementation, which had to go through a version update — that's now been released and the connection is fully resolved. We followed up with you directly on this, and we're glad it's behind you, though we're sorry for how long it took.
We understand your wider concern about reliability, and for anyone trading real capital it's exactly where our focus is. The platform is used every day by thousands of active traders — which is precisely why we'd like to look into your specific case properly rather than leave it unresolved.
Your feedback has been shared with the development team, and our support team is ready to go through the details with you privately whenever you're ready.
The DeepCharts Team
Support was very helpful and quick
Support was very helpful and quick to answer my query. Roopi especially was amazing with her communication
1 June 2026
Unprompted review
Reply from deepcharts™
Hey Harris,
Thank you for taking the time to share your experience.
We're glad to hear that your issue was resolved quickly and that you found the support team helpful throughout the process.
We'll be sure to pass your kind words on to Roopi. Providing clear communication and timely assistance is something we take great pride in, and it's wonderful to hear that she made such a positive impression.
Thank you for your support and for being part of the DeepCharts community.
The DeepCharts Team
I had a very positive experience with…
I had a very positive experience with DeepCharts support, especially with Anish, who handled my case professionally and efficiently.
Throughout the process, Anish was patient, attentive, and took the time to carefully review my concerns. Communication was clear, respectful, and focused on finding a fair resolution. It's refreshing to deal with a support representative who genuinely listens to customers and follows up appropriately.
While I experienced an issue with the platform, the quality of the customer support I received made a significant difference. Anish's professionalism and dedication to customer satisfaction deserve recognition.
Thank you, Anish, for your excellent support and assistance.
1 June 2026
Unprompted review
Reply from deepcharts™
Hey Ricardo,
Thank you for taking the time to share such detailed feedback.
We're pleased to hear that, despite the issue you encountered, your experience with our support team was a positive one.
We'll be sure to pass your kind words on to Anish. Taking the time to listen carefully, communicate clearly, and work towards a fair resolution is exactly the standard we strive for, and it's great to hear that this was reflected in your experience.
Thank you for your patience, your trust, and for recognising the effort that goes into supporting our customers.
The DeepCharts Team
Not a review for deepcharts
Not a review for deepcharts, talked to their support staff and they have been really helpful
31 May 2026
Unprompted review
Reply from deepcharts™
Hi Mubashir,
thank you for taking the time to share your experience.
Even though your feedback is specifically about the support team rather than the platform itself, we’re very glad to hear that our staff were able to assist you and provide a helpful experience.
We appreciate your kind words and will be sure to share them with the team.
Thanks again for your support.
The DeepCharts team
Powerful Hardware, Disappointing Performance and Stability
I am running 64 GB of RAM and a last-generation Ryzen 9 in an HP Omen system. The machine is clean, modern, well-maintained, and connected via a stable Wi-Fi connection.
Despite this, I am experiencing numerous performance issues, delays, freezes, and crashes. Given the hardware specifications and overall system condition, I would not expect these kinds of problems.
DeepDOM didn’t really resonate with me. I’m also not a big fan of how the functionality is split across separate products within the Deepcharts ecosystem. If you want access to both the Footprint/Volume Profile tools and the Heatmap, you need to purchase two separate packages, which increases the overall cost quite significantly.
30 May 2026
Unprompted review
Reply from deepcharts™
Hi Fabian,
Thank you for taking the time to share such detailed feedback.
We looked into your case. The delays, freezes and crashes you experienced traced back mostly to an issue on the side of the external provider that supplies our market data, rather than to the DeepCharts software itself — we monitor these situations and work directly with the provider to get them resolved. We also identified a couple of issues in the beta build you were running, and those are already being addressed.
On a system like yours the platform should run smoothly, so our support team would be glad to follow up with you privately, make sure everything is running well now, and take care of the remaining beta items.
One clarification on cost, since that was a concern for you: DeepDOM isn't a recurring charge — it's a one-time, lifetime add-on, so once you have it alongside a DeepChart subscription it's yours for good with nothing more to pay. And our current launch bundle actually brings the Footprint/Volume Profile tools and the Heatmap together in a single package, and it also includes a bootcamp run by three internationally recognised traders — Fabio Valentini, Enrico Stucchi and Carmine Rosato.
Our support team can walk you through the current options whenever you like.
Amazing Support team!
30 May 2026
Unprompted review
Reply from deepcharts™
Hi Martin,
thank you for your feedback, we truly appreciate it.
We’re delighted to hear that you had a great experience with our support team. Providing fast, helpful, and professional assistance is something we take great pride in.
Thanks again for your trust and support.
The DeepCharts team
Best Trading Platform Available
Great platform. Easy to use. Best trading and charting platform I have ever used. Support is also A class.
29 May 2026
Reply from deepcharts™
Hi Joel,
thank you for your wonderful feedback, we truly appreciate it.
We’re very glad to hear that you find the platform easy to use and that it has become your favorite trading and charting platform.
It’s also great to know that our support team has contributed positively to your experience.
Thanks again for your trust, support, and kind words.
The DeepCharts team
Reply from deepcharts™
Thank you for your feedback, Damien.
We're glad we were able to help resolve the issue and make things right for you.
Our team always aims to respond quickly, work closely with users, and ensure everything is properly sorted out as smoothly as possible.
We truly appreciate your patience and your trust in the team.
The DeepCharts Team
10/10
10/10 For Traders wanting to take a bigger step into their journey! Though the software alone will not make you profitable it can be used to view the markets in a deeper level possibly granting you more confluence and conviction
1 May 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share your experience, Bryson.
We particularly appreciate your balanced perspective. We fully agree that no software can make someone profitable on its own, but having the right tools and data can help traders better understand market behaviour and make more informed decisions.
It's great to hear that DeepCharts has helped you gain additional context and confidence in your analysis as you continue progressing on your trading journey.
Thank you for your trust and support.
The DeepCharts Team
DeepCharts is the rock n roll of order…
DeepCharts is the rock n roll of order flow charting. The content that Fabio, Andrea amd team provide across all platforms is gold. Thank you to all of you, you guys have created something with substance that will help a lot of people on their trading journey.
1 April 2026
Unprompted review
Reply from deepcharts™
Thank you for the fantastic feedback, Adam.
We're honoured by the comparison and truly appreciate your kind words about both the platform and the educational content.
One of our goals has always been to build more than just charting software — to create tools, resources, and a community that help traders better understand the markets and continue developing their skills over time.
We'll make sure your message is shared with Fabio, Andrea, and the rest of the team. Feedback like this means a great deal to everyone working behind the scenes.
Thank you for your trust and support.
The DeepCharts Team
Awesome support
Awesome support, 24/27 - 7, remote pc control and never give up once there is an issue.
28 May 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share your experience, Maximilien.
We're delighted to hear that you've had such a positive experience with our support team. Providing fast, hands-on assistance when traders need it most is something we take great pride in.
Whether it's a quick question or a more complex technical issue, our goal is always to stay engaged until a solution is found.
Thank you for your trust and support — it means a lot to the entire team.
The DeepCharts Team
Normally I dont write any Reviews
Normally I dont write any Reviews, but this Is really crazy... Software is crazy good, we dont even gotta talk about that, but the customer service is literally insane.. Instant replies and Kindness + Respect.
1 May 2026
Unprompted review
Reply from deepcharts™
Hi C-K,
thank you for taking the time to leave a review — especially if it’s not something you normally do. That genuinely means a lot to us.
We’re very glad to hear that both the platform and the customer support experience have stood out for you. Providing fast, respectful, and genuinely helpful assistance is something we care deeply about.
Thanks again for your trust, support, and kind words.
The DeepCharts team
Excellent platform
27 May 2026
Reply from deepcharts™
Hi Sanjin,
thank you for your feedback and support, we truly appreciate it.
We’re very glad to hear that you’re enjoying the platform.
Thanks again for your trust.
The DeepCharts team
I love the product so far
I love the product so far. The support team has been extremely responsive. I am getting great insight on using DOM as I have been a price action trader. Great experience overall.
26 May 2026
Unprompted review
Reply from deepcharts™
Hi Rommel,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you’re enjoying the platform and that the support team has been responsive throughout your experience.
It’s also great to know that DeepDOM has been helping expand your perspective coming from a price action trading background. Combining execution tools with a deeper understanding of order flow is exactly the kind of progression we aim to support.
Thanks again for your trust and support.
The DeepCharts team
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