Great customer service from Brighton store Ben and Rami on the bike area. They have given great advice and help. The only reason I have given 4 stars is that it was difficult to get actual phone con... See more
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Quality can be a bit iffy but decent prices and straightforward ordering and returns. Nice to be able to see if stuff is available in a specific store to go and look before purchase.
Company replied
Recent visit to Southampton . Went to tills to pay but needed tag removed, till was flashing help sign but one person on click and collect bay with queue. Increased frustration as no one coming to... See more
Company replied
Communication is very poor - no telephone number, only WhatsApp, and they don’t reply until three days later. You have to repeat your question, but often you get no response.
Company replied
Company details
About Decathlon UK Ltd
Written by the company
About Decathlon
Decathlon‘s motto of making sport accessible for the many, is not just a mission statement, of our company Decathlon, its a way of life. The company was founded in 1976 and offers 70 sports under one roof. No matter what age, spending power or sports ability, everyone can find the right product for them from a mountain bike to a surfboard. With its 75 own brands alone the company has more than 35 000 different products sold by more than 1500 retail stores in 52 countries. All that with a low price and high quality.
365 Day Returns, 2 years warranty minimum on Decathlon brands for members
You are protected!
Instore and online purchases typically come with a 365 day return policy when purchased with a Decathlon Account. Full details are available via the link below.
Our products typically come with a two year guarantee for members. Where possible this guarantee is longer, for example life time guarantees on our bike frames and ten years on ruck sacks. The easiest way to activate this guarantee is with a Decathlon Account. Full details are available via the link below.
https://www.decathlon.co.uk/help/
Contact info
Decathlon UK Ltd, 9 Maritime St, Rotherhithe , SE16 7FU, London, United Kingdom
- customer.enquiries@decathlon.com
- www.decathlon.co.uk
3.5
Average
47K reviews
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Said delivery would be on the Tuesday
Said delivery would be on the Tuesday, actually delivered on the Thursday. Good job I had changed my plans to the Friday!
20 August 2026
Reply from Decathlon UK Ltd
Hi Anthony,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department if you need help with this matter.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Booked a £100+ service for Ebike - rejected for no reason. Appalling service.
Booked a £100+ service for Ebike - brought it in & was told not possible to do. Travelled across London with a broken brake system in the rain & discussed with the boss & he admitted that it was all advertised & no caveats whatsoever that it was unacceptable but that he could still do nothing. So had to trundle back to North London with unfixed bike in the rain when all it would have taken is telling why it would be unaccepted beforehand. This is just appalling service - risky journey town, time wasted in a time scarce calendar & terrible service - absolutely everything you do not want as a customer. Deplorable. & I told the service department it was unacceptable & deplorable & that I would be pointing this out on Trustpilot & he said Perfect so while I don't like providing feedback like this, clearly the Service department in Kensington wanted it & since it is entirely warranted as they said here you go.
8 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Chris,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department if you need help with this matter.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Reply from Decathlon UK Ltd
Hello Peter,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Personal attention of store staff.
18 August 2026
Reply from Decathlon UK Ltd
Hello Michael,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Received expertadvice from a bike…
Received expertadvice from a bike specialist without pushing for sales.
9 August 2026
Reply from Decathlon UK Ltd
Hello Naresh,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Managed to find what I wanted
Managed to find what I wanted, in the right size. Helpful staff and well laid out shop floor
1 September 2026
Reply from Decathlon UK Ltd
Hello Sandy,
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Very expensive.
Very expensive.. lovely helpful staff but the prices seem to increase weekly.. saw some bike pedals £19 ..a week later they were £24 ...now they are £29 ....pure price gouging as it was the same stocks
11 August 2026
Reply from Decathlon UK Ltd
Hi Paul,
We appreciate you sharing your feedback regarding our pricing. We understand your concern about the price changes you've observed.
Best regards,
Decathlon.
Some of the worst customer service I’ve…
Some of the worst customer service I’ve received in 40+ years shopping. Order missing and reported, took ten days for a response but by then not needed. New item sent, then also missing. After three weeks of horrendous communication discovered it was “damaged” and returned to decathlon with no notification. WhatsApp message number useless and through email even though there was a full chain I had to re-tell the issue several times. 2 months later and still waiting on my refund
20 July 2026
Reply from Decathlon UK Ltd
Hello Debbie,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department if you still need help with this matter so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Reply from Decathlon UK Ltd
Hello Dan Gray,
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hi Marcin,
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hello Carl,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hi Alex C,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Ordered horse food
Ordered horse food , never got email or call to say was in stock, emailed them, phoned store and no reply . Went to store 4 weeks later and there is was on the shelf!!! But no one contacted me . Wouldn’t use order product service again
9 August 2026
Reply from Decathlon UK Ltd
Hey Tina,
Thank you for your review.
We are truly sorry to hear about the frustrating experience you had with your recent order. We understand your disappointment regarding the lack of communication and the inconvenience this caused. We are very sorry that you were not contacted by the team when your order was in stock.
Best regards,
Decathlon.
Every member of staff I spoke to…
Every member of staff I spoke to answered very positively and honestly about what I was looking for.
10 August 2026
Reply from Decathlon UK Ltd
Hello Mr Mowberry,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Quality Service and Goods
Easy to order online and collect in store.
Always friendly team in store and happy to help if needed.
Orders online always get to store quicker than estimated with me which is a bonus.
Good quality items
23 August 2026
Reply from Decathlon UK Ltd
Hi Trish,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hello Julie,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hi Filipe C.,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Pleased that I could buy a replacement bag for pop up tent
Tent has been used so much that the bag had ripped so it was great to see that I could buy a replacement (because the pop up tent is difficult to transport/hold together without the bag). Really pleased.
13 August 2026
Reply from Decathlon UK Ltd
Hi Hazel,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
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