I love what this program has to offer & find it illuminating for the new, somewhat confusing AI platforms. I did have problems connecting with customer service, & became frustrated when I could not... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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I got answers after a little frustration. My first email was answered incorrectly because it was not read completely. I emailed a second time explaining the situation. I was promptly answered and thin... See more
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I’ve been a customer of Dean and Tony’s programs for a while, and my experience has always been positive, but their support team recently blew me away. After a minor billing error, they not only ref... See more
Company replied
Having been part of this community for 2+ years, has helped me change my life in ways I didn’t believe were possible. From 0 to figuring out how life works FOR you (instead of against you) and buildin... See more
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Company details
Written by the company
Mastermind.com is the brainchild of Tony Robbins and Dean Graziosi’s 60+ years of success in the sell-what-you-know industry. With just a monthly subscription you gain access to the tools and education you need to make your knowledge business thrive. With your subscription, you gain exclusive access to a library of resources, like, 70+ original courses to guide your growth and momentum, new monthly releases, live training sessions, the implementation system to bring your ideas to life and the most supportive, mission-driven community on the planet. Mastermind.com is the all-in-one platform for helping anyone turn their expertise into impact.
Contact info
1776 N. Scottsdale Rd, PO BOX 8047 , 85257, Scottsdale, United States
- support@mastermind.com
- www.deangraziosi.com
4.4
Excellent
756 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They sent me a email marked as URGENT
They sent me a email marked as URGENT, it was just a A.I slop marketing email, not urgent at all.
I get a lot of emails from this company, averting 1, 2 or more every day. I don’t mind that, I signed up to their mailing list at some point.
What I object to is seeing [URGENT] among my notifications, clicking on the email and finding out that it is just Marketing Slop.
I suggest that this company refrains from marking emails as URGENT.
They have lost me with this low effort/intrusive Marketing tactic.
29 April 2026
Unprompted review
Reply from Mastermind.com
Dear Francis,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear how frustrating and disappointing this experience with our emails has felt for you. We completely understand and respect your concerns, and we want to sincerely acknowledge that this is not the experience we aim to create for anyone in our community.
Our intention is always to share helpful updates and opportunities with individuals who have requested information from Mastermind.com. That said, we recognize how important tone and wording are in every communication, and we take your feedback very seriously. We have shared your comments with our Mastermind leadership team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support and serve our Mastermind community.
To address this immediately, we have reached out on Trustpilot requesting your details so we can personally ensure your email is fully removed from all communication lists. Once we receive that information, we will take care of the matter promptly and verify that the issue is fully resolved.
We genuinely want you to feel heard and respected, and we look forward to the opportunity to correct this for you. Thank you again for bringing this to our attention, Francis, so we can make it right.
Warm regards,
The Mastermind Team
Here's the cycle they up sell you over and…
Here's the cycle they sell you over and over:
Join Mastermind.
Take the course on confidence.
Take the course on creating your offer.
Take the course on marketing your offer.
Realize your offer is... teaching people how to create offers.
Repeat until your credit card cries.
It's meta on steroids. You're not just building a business—you're building a business about building businesses about building businesses. Somewhere in Scottsdale, Dean and Tony are laughing all the way to the bank while their AI avatars do the heavy lifting.
16 April 2026
Unprompted review
Reply from Mastermind.com
Dear Michael,
We appreciate you taking the time to share your feedback. We take concerns like this seriously and have made multiple attempts to locate your account and understand your experience.
At this time, we have not been able to find any record of your account or prior interaction with our team based on the information provided. We have also reached out requesting additional details, but have not received a response.
Our goal is always to address concerns directly and transparently. If you are a customer, we encourage you to contact us at support@mastermind.com with your account details so we can properly investigate and assist.
We are committed to providing real value to our customers and take all feedback seriously, but we are unable to take further action without sufficient information to verify the experience.
We remain available and ready to help should you choose to connect with us directly.
Warm regards,
The Mastermind Team
Value Focused…
lt was a wonderful event. It was three hours each day for three days and I watched every minute…which surprised me. I thought I’d get a general idea of the event and then leave…after all, it was free, how valuable could it be? My time, on the other hand is very valuable. But this event was great. They provided real information about AI with real AI experts. It was well organized and interesting. And even better, they gave context for AI…they motivated…and they did it all with a positive spin (which I appreciated as a participant…and respected as a tv producer). Dean and Tony and Igor…thank you.
25 April 2026
Unprompted review
Reply from Mastermind.com
Dear Linda,
Thank you so much for taking the time to share such a thoughtful and heartfelt review of your experience at the 3-day AI Advantage Summit!
We are absolutely thrilled to hear that you enjoyed every minute of the event. It was especially exciting to read how you originally planned to simply check it out and get a feel for it, only to find yourself watching the full three hours each day for all three days! Knowing that the experience captured your attention and delivered enough value to keep you engaged the entire time truly means the world to us, especially when you shared how valuable your time is. That makes your words even more meaningful, and we’re incredibly grateful you chose to spend that time with us!
It’s fantastic to hear that the summit felt so valuable and insightful to you. Our entire goal was to bring together real conversations about AI with true experts in the space, while also helping people understand the bigger picture of what AI can mean for their lives and businesses. Hearing that you found the content informative, interesting, and thoughtfully organized is exactly what we hoped participants would experience.
We also loved hearing that you appreciated the positive energy and motivating tone throughout the event. Creating an environment that feels inspiring, empowering, and uplifting is something that matters deeply to us, so it’s incredibly rewarding to know that it resonated with you.
Linda, thank you again for being part of this experience with us and for sharing your thoughtful reflections. We are so grateful you joined us for the summit, and it truly means the world to know that it created such a positive and valuable experience for you!
With heartfelt appreciation,
The Mastermind Team
Be very very careful when signing up!!
Be very very careful when signing up!!!
Like many others I’ve messaged multiple times to support at MM to stop payments coming out of my account but all I’ve received is automated AI responses and no further genuine customer service or interaction with an actual human which is unacceptable from a company that prides itself on helping people.
I’m very disappointed as I messaged over a year ago and told them I wanted a refund which they issued and then found they’d started charging me again! I would appreciate a proper answer to this review rather that the copy and paste answers I see to other people’s reviews.
There is no clear process for managing or cancelling subscriptions which is something that needs to be addressed considering the amount of people leaving reviews with the same issue. Please do better!
24 April 2026
Unprompted review
Reply from Mastermind.com
Dear Lily,
Thank you sincerely for taking the time to share your concerns and feedback with us. We are truly so sorry to hear about your experience with the process of canceling your membership, the email responses you received, and the management of your Mastermind Monthly subscription. Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused.
Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your concerns and feedback have been thoughtfully shared with our Mastermind leadership team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support, communicate, and serve our Mastermind community.
Regarding your Mastermind.com membership, we want to reassure you that your concerns were reviewed with great care. Our support team has also contacted you today via email from support@mastermind.com. We can confirm that the refunds for your Mastermind Monthly membership have been successfully processed today, and the full amount has been returned to you. Please allow 5–10 business days for the funds to appear in your account. Additionally, your monthly membership subscription has now been cancelled, effective immediately.
Rebuilding your trust means so much to us, Lily. Please accept our sincere apologies once again for the inconvenience this situation may have caused. If there is anything further we can do to assist you, or if you have any questions at all, please don’t hesitate to reach out. We are truly here to support you and remain committed to making this right.
With warmth and appreciation,
The Mastermind Team
scammers
Have just discovered that since attending a free webinar last summer i've been paying $45 dollars a month for a service i don't use. I did not agree to this.
19 April 2026
Unprompted review
Reply from Mastermind.com
Dear Mia,
Thank you for taking the time to share your feedback with our team. We completely understand how concerning and frustrating it can feel to notice charges on your account that you weren’t expecting.
According to our records, your registration for the 2025 Time to Thrive event included the optional VIP Success system access offer that began with a $1 trial, followed by a monthly membership after the 30-day trial period. These details were presented during the sign-up process. That said, we absolutely understand that these types of details can sometimes be easy to miss, and we’re more than happy to take the time to review everything with you.
After reviewing your account, we can confirm that your monthly membership was cancelled on April 19th, and you will continue to have access through the end of your current billing cycle on May 13th. Our team would be glad to take a closer look at your account with you, walk through the billing history, and see what options may be available. Please feel free to reach out to us at support@mastermind.com using the email address you used to register your monthly membership with so we can assist you directly.
Thank you again for sharing your concerns with us, Mia. We truly appreciate the opportunity to look into this for you and look forward to helping resolve this with you.
Sincerely,
The Mastermind Team
Living out their values...
One of the team members from Mastermind, Kyree, was carrying out and living up to the beliefs that Tony and Dean have valued in helping people to be at their best with their bests.
Keep up with doing your bests, Mastermind Team, to help the humanity.
16 April 2026
Unprompted review
Reply from Mastermind.com
Dear Jubilee,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. Your words truly mean a lot to us, and we are incredibly grateful that you chose to share your experience with our team!
We’re especially happy to hear that Kyree was able to assist you with your questions and support you in such a meaningful way. The support team truly cares about the people we serve, and it’s wonderful to know that her support reflected this!
At Mastermind, we truly strive to lead with heart, service, and the intention of making a positive impact. Knowing that you felt that through your interaction with Kyree is something we’re deeply grateful for.
Thank you again for your encouragement and for cheering on the team! Your support and kindness mean more than you know, and we are so happy to have you as part of the Mastermind community. Please always remember that we are here for you anytime you need us, and we are always honored to help in any way we can. Sending our sincere appreciation and gratitude your way :)
With heartfelt thanks,
The Mastermind Team
**Title: Misleading $1 Offer Turned Into $47/Month Charges Without My Awareness**
I signed up for what I believed was a **one-time $1 webinar offer**. I did not knowingly agree to any recurring subscription.
I recently discovered that I had been charged **$47 per month for 11 months**, totaling **$518**, for a service I:
* Did not knowingly enroll in
* Did not use even once
* Was not aware I had
I never accessed the platform, never logged in, and did not engage with any of the services provided. I only became aware of these charges after reviewing my bank statement.
When I contacted customer support, they stated that this was part of a “VIP Success System” that included a trial which converted into a monthly subscription. However, this was not made clear to me during the signup process. From my perspective, I was paying $1 for a one-time webinar, not enrolling in an ongoing $47/month membership.
They referenced terms and reminder emails, but I did not see or open any such emails. A recurring charge of this nature should be presented clearly and prominently—not in a way that can be easily overlooked.
After contacting them, they issued only a **partial refund of $47** and refused to return the remaining **$470**, despite the fact that the service was never used.
This experience reflects a lack of transparency in billing and subscription disclosure. I strongly recommend that others proceed with caution when considering any low-cost introductory offers, as they may automatically convert into ongoing charges.
I am currently escalating this matter further.
7 April 2026
Unprompted review
Reply from Mastermind.com
Dear Michelle,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your openness and honesty. We are very sorry to hear about your experience regarding your billing and subscription for your Mastermind Monthly membership. Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused.
Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your feedback has been thoughtfully shared with our Mastermind management team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support and serve our Mastermind community.
Regarding your Mastermind.com membership and the remaining refunds, we would like to reassure you that your concerns were reviewed and handled with great care. Our support team has reached out to you via email today from support@mastermind.com. We can also confirm that we have carefully processed the remaining refunds toward your monthly Mastermind membership today. With the final refunds, the full amount has now been returned to you. Please allow 5–10 business days for the transactions to appear in your account. Additionally, we can confirm that we have cancelled your monthly membership subscription effective immediately.
Restoring your trust means a great deal to us, Michelle. Please accept our heartfelt apologies once again for the inconvenience this situation caused. If there is anything more we can do to support you, or if you have any questions at all, please do not hesitate to reach out. We are truly here for you and remain committed to making this right.
With sincere appreciation,
The Mastermind Team
Issue with Header/Hero showing generic orange image
They helped solve my two pressing problems....my other issues are my concern which I have to take care of next.
3 April 2026
Unprompted review
Reply from Mastermind.com
Dear David,
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled and overjoyed to hear that our support team was able to step in and help resolve the issues with your headers!
We know how frustrating technical challenges can feel when you are in the middle of building and working on your projects, so it means the world to us that we can support you and help move things forward. Our support team genuinely cares about every member we work with, and knowing that they were able to assist you and address your concerns is exactly what we hope for every time!
We also truly appreciate your openness in sharing that you still have a few other items on your list to tackle next. Please remember that you are never alone in that process. If any additional questions come up or if you need a hand along the way, our team is always here and more than happy to help however we can. Your success and peace of mind matter deeply to us, and we want you to feel supported every step of your journey.
David, thank you again for your kind words and for being a valued part of our community. Feedback like yours helps remind our team why we love what we do each day. We’re truly grateful for you and are wishing you continued progress and success as you work through the rest of your projects!
With sincere appreciation and gratitude,
The Mastermind Team
Loved this course
Loved this course! Everyone goes above and beyond to help you succeed!
12 July 2025
Unprompted review
Reply from Mastermind.com
Dear Karen,
We are so grateful for your kind words and are incredibly happy to hear how much you loved the course. Knowing that your experience was such a positive one is exactly why our team is so passionate about the work we do each day.
It also means so much to hear that you felt supported along the way and received the best assistance from our support team. Our entire team genuinely cares about every member in our community, and we always strive to go above and beyond to help in any way we can. Hearing that you felt that level of support is incredibly rewarding for all of us.
Thank you again for your kindness and for being a valued part of our Mastermind community, Karen! We truly appreciate you sharing your experience, and we are so excited to continue supporting you on your journey and cheering you on every step of the way.
With sincere gratitude,
The Mastermind Team
Timely response and exceptional…
Timely response and exceptional friendly service!
2 March 2026
Unprompted review
Reply from Mastermind.com
Dear Christian,
Thank you so incredibly much for your kind and thoughtful review. It truly means the world to us that you took the time to share your experience!
We are so happy to know that our support team was able to respond quickly and provide you with a friendly and caring experience. Our team works hard not only to answer and resolve questions efficiently, but to make sure every interaction feels warm, personal, and supportive.
Your feedback encourages us more than you know. It reminds us why we do what we do and reinforces our commitment to showing up with excellence and kindness every single day.
Thank you again, Christian, for your extremely kind words and for being a part of our community. We’re truly grateful for you, and we’re always here whenever you need us.
With heartfelt appreciation,
The Mastermind Team
My experience with Mastermind is…awesome!
My experience with Mastermind is incredible. You feel so much support and feel you are always being cheered on and helps to keep focus on your goal.
Emails with questions or concerns are always quickly answered and I am very much satsified.
27 February 2026
Unprompted review
Reply from Mastermind.com
Dear Susan,
We are absolutely thrilled to hear that your experience with Mastermind has been incredible and that you feel so supported every step of the way! Knowing that you feel cheered on, encouraged, and helped to stay focused on your goals means more to us than we can fully express.
Creating an environment where our members feel seen, uplifted, and believed in is something we care deeply about, so hearing that you genuinely feel that support from our team is incredibly rewarding.
We are also so happy to hear that your emails, questions, and concerns have been addressed quickly and thoughtfully. Your time, your goals, and your peace of mind matter to us, and it means so much to know that our support team has been able to serve you in a way that leaves you feeling satisfied and cared for.
Most of all, we are simply so grateful that you are part of our Mastermind family! Truly. You are not just a member, you are part of a community that believes in growth, possibility, and lifting one another higher. We are always here for you, and it is an honor to support you now and into the future. We cannot wait to continue witnessing your growth, your wins, and the incredible things you are building.
Thank you again, Susan, for taking the time to share your experience. Your words mean the world to us!
With so much gratitude and excitement,
The Mastermind Team
Mastermind is truly a great platform…
Mastermind is truly a great platform and coaching team.
Their business courses and customer support are stellar and they go above and beyond in serving you
12 February 2026
Unprompted review
Reply from Mastermind.com
Dear Stephanie,
Thank you so much from the bottom of our hearts for taking the time to share your experience with us :)
When you said that Mastermind is truly a great platform and coaching team, that touched us deeply. We pour so much intention, care, and heart into everything we create, from the structure of our business courses to the way our coaches show up in every training and interaction. Hearing that you feel the strength of the platform and the support of the coaching team lets us know that the work we do is truly making a difference.
Your words about our courses and customer support being stellar and going above and beyond are incredibly meaningful. Our support team genuinely cares about every single member. They work hard behind the scenes to ensure questions are answered, concerns are handled with kindness, and that no one ever feels alone on their journey. Knowing that you felt served and supported in that way is the highest compliment we could receive.
Stephanie, we are so grateful you are part of the mastermind.com family. Thank you for your trust, your presence, and your willingness to share your experience! We are honored to walk alongside you, and we are always here to continue supporting you, cheering you on, and going above and beyond whenever you need us.
With so much gratitude and appreciation,
The Mastermind Team
Exceptional service—They truly over-deliver!
I’ve been a customer of Dean and Tony’s programs for a while, and my experience has always been positive, but their support team recently blew me away. After a minor billing error, they not only refunded my $47 immediately but also gave me two full months for free as a courtesy.
It is very rare to find a company with this level of integrity and care for its members. They definitely deliver more than they promise!
12 February 2026
Unprompted review
Reply from Mastermind.com
Dear Ricardo,
Thank you from the bottom of our hearts for taking the time to share such incredibly kind words! It means more to us than we can express!
We are beyond happy to hear that you’ve been part of our family for a while and that your experience has consistently been positive. Members like you are the reason we do what we do every single day. To know that you feel cared for and supported is everything to us.
We’re especially grateful you shared about the recent billing error and how our support team handled it. We’re so glad our team was able to quickly resolve it, refund the $47 immediately, and extend those additional two months! Your acknowledgment of the integrity and care behind that means the world to us. Truly.
Your words about over-delivering and the level of care you experienced are such a beautiful reflection of what we strive for as a community. We don’t just see you as a customer; you are part of our Mastermind family, and that relationship matters deeply to us.
Please know that we are always here for you. Whether it’s a question, a concern, or simply guidance along your journey, it is our absolute pleasure to support and assist you in any way we can. We are so excited to continue walking alongside you and cannot wait to see all that you accomplish in the future!
Thank you again, Ricardo, for your trust, your loyalty, and your generosity in sharing your experience. We are truly grateful to you :)
With heartfelt gratitude,
The Mastermind Team
many thanks for your prompt assistance to create the invoice
10 February 2026
Unprompted review
Reply from Mastermind.com
Dear Lucia,
Thank you so much for your incredibly kind words. It means more than you know to hear that you felt promptly supported and that our team was able to assist you with creating and receiving your invoice so quickly!
We understand how important it is to have these details handled smoothly and efficiently, and we are genuinely so happy that we could make that process easy for you. Your appreciation and gratitude absolutely brighten our day, and we are so thankful that you took the time to share your experience.
Please know that we are always here for you! It is truly our pleasure to support you, Lucia, and we’re so grateful to have you as part of our community :)
Sending you our warmest thanks and appreciation,
The Mastermind Team
Life changing guidance for Growth
Having been part of this community for 2+ years, has helped me change my life in ways I didn’t believe were possible. From 0 to figuring out how life works FOR you (instead of against you) and building something amazing out of nothing! With pure dedication and focus! Always with my rule being to serve and help people around us! Thanks to everyone and especially Dean and of course Tony!
1 February 2026
Unprompted review
Reply from Mastermind.com
Dear Nikos,
Thank you so much for taking the time to share such a heartfelt reflection on your journey with us! Reading your words truly touched us, and we feel deeply honored to have been part of your growth and transformation over the past 2+ years. To hear that this community has helped you move from zero to discovering how life can work for you instead of against you is incredibly inspiring. That kind of change takes courage, dedication, and an open heart, and you have brought all of that and more!
We are especially moved by your commitment to serving and helping the people around you! That spirit is at the very core of what this community stands for, and seeing you live it out so beautifully reminds us why we do what we do!
Please know how grateful we are to have you as part of our Mastermind family. Supporting you has been a true joy, and we are so happy to continue walking beside you! We believe the best chapters are still ahead, and we can’t wait to see all the amazing things you will continue to create and the lives you will touch along the way.
Thank you again, Nikos, for your kindness, your trust, and your incredible energy. We are cheering you on with full hearts and are always here for you :)
With sincere gratitude and warmth,
The Mastermind Team
We had a snafu
We had a snafu, I explained my situation, they totally understood my issue and quickly handled it for me. Let me vent a little and gave me some words of encouragement. Wise words, helpful and compassionate.
16 January 2026
Unprompted review
Reply from Mastermind.com
Dear Swade,
Thank you from the bottom of our hearts for taking the time to share your experience with us! Your thoughtful words truly touched us, and we are so grateful that you trusted our support team during a moment that felt frustrating or overwhelming.
We are SO happy to hear that our team not only resolved the issue quickly, but did so with kindness, compassion, and genuine care. Knowing that you felt understood, supported, and even encouraged means everything to us. Sometimes being able to vent and feel truly heard is just as important as fixing the issue itself, and we’re so glad our team could provide that space for you :)
Your mention of the wise, encouraging, and compassionate words shared with you truly reflects the heart of our support team. They care deeply about the people they serve, and your feedback is a beautiful reminder of why they do what they do every single day.
Thank you for being part of our community and for allowing us the opportunity to support you. Please know that you are never alone here, and we are always just a message away whenever you need guidance, support, or a little encouragement.
With sincere appreciation and warmest wishes,
The Mastermind Team
I think mastermind is doing good stuff
I think mastermind is doing something great but I feel for somebody who doesn't have much experience in this area they should have a beginner's course where it's 1 in 1 teaching people all the fundamental And have them take it slow by slow not everybody is tech-savvy as everybody else's or like the new kids now they're very knowledgeable about this stuff but for us older people over 50 it is very mind-boggling
26 January 2026
Unprompted review
Reply from Mastermind.com
Dear Frank,
Thank you so much for taking the time to share your thoughtful and honest feedback with us. We are truly happy to hear that you’ve been enjoying your experience with us and that you see the good and meaningful work we’re striving to do. Your kind words genuinely mean a great deal to our entire team!
We are especially grateful for your insights around supporting beginners and members who may not feel as tech-savvy. Feedback like yours is incredibly important to us because it helps shape how we grow, improve, and better serve our community in the future. Your perspective highlights an area where we can continue to evolve—creating learning experiences that feel slower, more personalized, and more approachable for those who may feel overwhelmed by technology!
Your feedback truly matters to us. Our goal is always to create a welcoming, supportive environment where no one feels left behind and everyone feels encouraged, understood, and empowered to move forward at their own pace.
We’re always here for you, Frank. If you ever have questions, need guidance, or simply want support along the way, please don’t hesitate to reach out to us. It’s an honor to be part of your journey, and we’re so grateful to have you as part of the Mastermind family :)
With sincere gratitude,
The Mastermind Team
Feel very supported
You always get a quick and detailed response. The team is always very friendly and helpful and is always there for you. You You always get a quick and detailed response. The team is always very friendly and helpful and is always there for you. You feel very supported..
26 January 2026
Unprompted review
Reply from Mastermind.com
Dear Tamara,
Thank you from the bottom of our hearts for taking the time to share such a thoughtful and kind review about your experience with our support team! We are truly touched by your words, and it means more to us than we can fully express.
Hearing that you consistently receive quick, detailed, friendly, and helpful responses brings us so much happiness. Knowing that you feel genuinely supported and never alone when questions arise is exactly what we strive for every single day. Your message is a beautiful affirmation of the care, dedication, and heart our team pours into supporting our members :)
Our goal has always been to create a space where you feel seen, heard, and supported every step of the way. Feedback like yours reminds us why this work is so meaningful and reinforces our commitment to serving you with kindness, patience, and excellence!
Thank you for trusting us, for sharing your experience, and for being such a valued part of our community. We are deeply grateful for you, Tamara, and truly appreciate your kindness. Please know that our team is always here for you, cheering you on and happy to help whenever you need us.
With heartfelt thanks and warmest appreciation,
The Mastermind Team
Misleading $1 Trial Led to $528 CAD in Unexpected Charges
SCANDALOUS billing practices – they charged me approx ~$528 CAD over 8 months after I thought I signed up for a $1 trial in May 2025. I enrolled for what I believed was a one-time access to motivational content with Tony Robbins and Dean Graziosi, hoping to pull myself out of grief. I never used the platform – no logins or content accessed.
The $1 trial auto-renewed to approximately ~$66 CAD/month ($47 USD plus conversion) without monthly statements or reminders, which I only discovered in January 2026 on my credit card. I emailed support immediately to request a full refund, explaining my situation. They refunded the month that had just been charged for the following month($47 USD), ignoring the rest despite my zero usage and hardship.
I think it’s a disgrace that names like Tony Robbins and Dean Graziosi are associated with these misleading subscriptions. I’ve escalated multiple times but no full resolution. Advise caution with auto-renewals – be aware!
23 January 2026
Unprompted review
Reply from Mastermind.com
Dear Kelly,
Thank you for sharing your feedback with us. We genuinely appreciate your openness and are very sorry to learn about your experience. Please know that your concerns are important to us, and we regret the frustration and inconvenience you encountered.
Member satisfaction is incredibly important to us, and we are always striving to improve our programs and support. Your feedback has been shared with our management team, and immediate actions have been taken to help ensure a more positive experience moving forward.
We also want to reassure you that your specific concerns have been addressed with the utmost care. Our support team has already reached out to you via email from Support@mastermind.com to confirm that your monthly membership has been cancelled and that refunds have been processed. Resolving this matter and restoring your trust is incredibly important to us.
Please accept our sincere apologies once again for the inconvenience this situation has caused, Kelly. If there is anything else we can do to support you, or if you have any further questions or concerns, please don’t hesitate to reach out. We are here for you and are committed to making things right!
With warm regards,
The Mastermind Team
Great Detailed Answers to Questions
I needed support to complete setting up my community successfully. I asked a number questions by email and received quick responses that helped. When I had some frustration on understanding exactly why something wasn't working like I expected, they help me through it, until it worked.
21 January 2026
Unprompted review
Reply from Mastermind.com
Dear Jane,
Thank you so much for taking the time to share such a thoughtful and kind review. Your words truly mean so much to us, and we are incredibly grateful that you trusted our team to support you while setting up your community!
We’re so happy to hear that the detailed answers and quick email responses helped guide you through the process! We also deeply appreciate your honesty in sharing the moments of frustration you experienced. Those moments are completely understandable, and it means everything to us that our support team was able to walk alongside you, patiently explain what was happening, and stay with you until everything worked exactly as it should :)
Supporting our members through challenges, answering questions with care, and ensuring issues are resolved is at the heart of what we do. Knowing that we were able to ease your frustration and help you move forward successfully truly warms our hearts.
Thank you again for your kind words, your patience, and for allowing us to be part of your journey, Jane! Please know that our team is always here for you whenever you need guidance or support!
With sincere gratitude and warmest wishes,
The Mastermind Team
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