Direct Global Reviews 

608
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the approachable and exceptionally knowledgeable staff members who provide outstanding support, making the entire process of switching and managing various energy contracts completely effortless. Many people warmly mention the impressive financial savings achieved alongside the dedicated, transparent guidance offered by their assigned account managers throughout the partnership. However, some reviewers were not happy with unexpected hidden fees and overly aggressive communication tactics during the negotiation process. A small group of consumers felt pressured into unfavorable agreements, subsequently facing significantly higher monthly bills than they originally anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

People report positive experiences with customer service, noting that reviewers find staff to be polite,... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Value for money

Clients share positive opinions on value for money, frequently noting that the team secures significant cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more

Rated 5 out of 5 stars

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars. They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whi... See more

Rated 5 out of 5 stars

We have worked with UK Direct Business Solutions for 3 years now and can highly recommend their services. They are always polite, professional and helpful with any queries even after the contracts are... See more

Rated 5 out of 5 stars

Initially dealt with Liam, who passed me over to Richard, who in our opinion managed to find us a fantastic deal on our electricity supply. With what is going on in the world right now good deals ar... See more


Company details

  1. Utility Contractor

Written by the company

We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

608 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(608)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ross is so friendly and great

Ross is so friendly and great!
The service is amazing, we are always getting the best offers and deals and kept in the loop with changes, I would highly recommend working with this company!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Jordan's perseverance and patience in…

Jordan's perseverance and patience in following up an issue that took months to resolve was helpful, supportive and ultimately successful and gives me confidence looking ahead that our contracts are in good hands.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐
I had a really positive…

⭐⭐⭐⭐⭐
I had a really positive experience with DG Energy Contracts. The whole process was quick and easy from start to finish, with everything explained clearly. Communication was straightforward and professional, and they genuinely seemed very trustworthy. I felt confident throughout and would happily recommend them to anyone looking for a smooth, hassle‑free energy contract.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Energy contract

Excellent service , quick and efficient. Great to have a fixed deal in place during turbulent times and a saving on current contract which was a bonus

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with Kai…

I had the pleasure of dealing with Kai Hardy and nothing was ever too much trouble for him. He is currently helping us recover money owed by our previous supplier due to levy and VAT overcharges. Although it has been a long and drawn-out issue with the previous supplier, Kai is handling everything on our behalf. Alex also secured us a great deal on our electricity supply, which will make a significant difference to our electricity bills going forward.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Talk and listen to the Experts

It is reassuring that you are in the hands of people who are experts in their field. Importantly, they listen to the customer and offer the best solutions and price that are available on the market. Both Jonathan Miller and Stephanie Harrison explained the rationale behind the advice they offered our company, paticularly in light of the unstable political situation affecting the Global energy market at the moment.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable Team and saving money!

Knowledgeable Team and saving money!

Evan Garrett was my initial contact and proved to be very helpful, patient and quick to appreciate the needs of our organisation in terms of energy supply and source. Agreed times for further conversations were kept to without issue.

Having obtained the required information to get the ball rolling, he was then able to pass me on to Richard Wright who was equally as helpful and patient, and he too kept me up to date as promised with full explanation of what to expect.

End result is a new energy contract at a sensible price, assistance to claim back charges that have been incurred incorrectly via our current suppliers and the knowledge that we have a dedicated point of contact for any future questions. Excellent job all round!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and professional

I have now worked with Direct Global and in particular, Steve and Rob, on both our Gas and Electricity contracts and I have found them very professional, knowledgeable and very helpful. The process was seamless and in a world of usually very pushy sales people they weren't! Which was a blessing. I would definitely recommend and I will be using them again

25 February 2026
Unprompted review

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