D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

From Landlords Perspective

DB Roberts manage my property effectively, with good communication from tenants to myself and back again, they have been very helpful and prompt when sorting issues for both myself and the tenants. Can't complain at all :)

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional speedy service

Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly.
An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service - Emily Little

Excellent service

Emily was an absolute gem and kept us updated through our journey when we sold our house. Always had feedback on viewings and we were kept updated after we sold. Communication is key D B Roberts understands this

100% recommend

9 May 2024
Unprompted review
Rated 5 out of 5 stars

From valuation to listing (so far) Dan

From valuation to listing (so far) Dan, Gary, Alex have all been wonderful. Such a lovely friendly team. Gary is a hoot! I was nervous having somebody come and photograph the house as it is a personal project but Gary put me at ease and had me in stitches within seconds of opening the door. Thank you for what you have done so far. Now all we have to do is sell it!! 😘🙏🏼😆👌🏼

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agents by far

Best estate agents by far!

We just put our property on the market a week ago.Lottie, Dan, Emily and Adam have all been the epitome of professional. They have been nothing but enormously friendly and helpful and have made some really meaningful suggestions already. I would definitely recommend the Stafford branch.You can tell that they are all hardworking, intelligent and approachable professionals. Thank you so much for taking our property.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Bethany is a star

Bethany is a star!
Bethany has always communicated well regarding any works that need doing to our home and never complains even when I feel like I’m nagging. Couldn’t ask for a nicer property manager

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Total lack of communication and interest

Engaged DB Roberts to sell a property, Communication was dreadful, in a 12 week period i was promised call backs on five separate occasions that just didn't happen. When I complained I was promised a manager would be my single point of contact going forward - guess what? She didnt return my call! Following an email complaint the staff chose not to phone me (as the complainant and main contact on the sale) instead opting to phone my 82 year old mother (the property owner). On another occasion I progress chased and was told they hadn't anything to report as they couldn't contact a recent viewer. I chased a week later to be told they'd spoken to them shortly after my previous call but they just hadnt bothered to update me. Generally made to feel unimportant and an inconvenience. Have now moved agents.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

DB Roberts were the right choice

DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

We cannot commend Emily highly enough

We cannot commend Emily highly enough. From day one, not only did she efficiently & professionally manage enquiries but she proactively sought prospective purchasers for our property. She was always aware & up to date regarding the process & was a pleasure to deal with. We believe ourselves to be fortunate to have had Emily as our primary point of contact.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

I have a property which I purchased…

I have a property which I purchased with a view to renting for a period while I spent some time overseas.
I agreed to use the Agent D B Roberts to let the property and keep me informed about people who would want to rent it.
This agent has performed an absolutely super job letting the apartment, vetting the client and getting necessary work done to keep the property up to date.
During approx 10 years the Senior Property Manager and the Head of Property Management have been excellent managers and provided me with a very efficient service, and kept me up to date with any problems advising on solutions then resolving all problems satisfactorily.
I am very pleased with the total service given over all these years.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Our Transaction has been organised, controlled, & informed throughout.

Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day.

We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately.

As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress.

Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.

26 April 2024
Unprompted review

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