D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, Great People to deal with!

21 March 2025
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you so much for your kind words!

Rated 5 out of 5 stars

I highly recommend D B Roberts &…

I highly recommend D B Roberts & Partners; an excellent estate agents. The staff were very professional, helpful and efficient throughout the process. They kept me informed and updated in a timely manner. I had regular contact with Adam Foster, one of the Sales Negotiators, and I can't praise him enough. Thank you :-)

20 March 2025
Unprompted review
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Reply from D B Roberts & Partners

Thank you so much for your lovely review and recommendation! We will pass your comments onto Adam. If we can help with anything in the future, we’re only a call away 😊

Rated 5 out of 5 stars

Happy customer

Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property.
Would recommend using this estate agents if your buying or selling your property.

20 March 2025
Unprompted review
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Reply from D B Roberts & Partners

Thank you for taking the time to share your experience! Your recommendation means a lot to us and we’re always here if you need us again in the future.

Rated 5 out of 5 stars

Fantastic Estate Agent

Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.

11 December 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your kind words! We look forward to working with you again in the future! Wishing you all the best 😊

Rated 5 out of 5 stars

House Sale

Great communication and a clear selling plan in place from the beginning. The property sold quickly as it was marketed at the correct price and advertised well. I would strongly recommend Adam at the Stafford branch, thank you.

12 December 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your positive feedback! We appreciate your recommendation and are always here if you need us again in the future.

Rated 5 out of 5 stars

Amazing service

Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁

6 December 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, selling our home with DB Roberts was brilliant.. Even when it became tricky at times with our buyer, the team at Wolverhampton went above and beyond to help and give the best advice and reassure us with our house move. Their all such a credit to your company, they really are.
From our first meeting with Katie, that’s why we chose you. Her knowledge and professionalism really did put us at ease, and she answered all our questions thoroughly. She was always reachable even after the office closed and was so personable and knew her stuff.
To the team arranging viewings, Sam and Josh, they were in regular contact and always kept us updated on feedback and nothing was ever too much trouble.
The manager there Jay, she was brilliant. Not only did she keep me level headed when there were a few hurdles to get over with our sale but she was always on the other end of the phone and helped every time.
Thanks to you all at Wolverhampton and if we ever sell again then we know who to choose!

26 July 2024
Unprompted review
Rated 3 out of 5 stars

DB Roberts & Partners offers a decent…

DB Roberts & Partners offers a decent service, keeping everything running smoothly and staying honest. The staff, like Tia and Emily, are friendly and professional, ensuring good communication throughout processes like renting or selling property. Overall, it's an average experience with some standout interactions, but nothing overly extraordinary.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

DB Roberts were fantastic!

DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

I always find the team in lettings to be knowledgable and helpfull. Nicole is always professional and reliable when you need something done. Keep up the good work :)

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional & Efficient

Excellent communication throughout the team, A prompt response to any enquiries or issues raised.
A professional outfit that I would recommend and use again in the future !

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I have recently taken a rental property…

I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly.

A very friendly but professional service 10 out of 10!

7 October 2024
Unprompted review
Rated 4 out of 5 stars

An easy Process with little to no work.

The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Tia Scott who I’ve been dealing with…

Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on.
Communicating and keeping me inform about the tenants too!

Tia Scott Thankyou again You’ve been incredible!👍

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team. Kept us up to date along the way and tried to make things as easy as possible. Very much appreciated.

25 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you so much for your kind words! If you ever need anything in the future, please don't hesitate to reach out. Wishing you all the best!

Rated 5 out of 5 stars

Tia has been phenomenal

Tia has been phenomenal from the get go!
We've not had an easy process (not DB's fault), but Tia has reassured us every step, we are now able to move!!
Thank you Tia!!

25 September 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you so much for your lovely feedback! We're delighted to hear that Tia has been able to support you throughout the process and help make your move possible. We’ll be sure to pass on your thanks to her.

Rated 5 out of 5 stars

DB Roberts & Partners 100% the best

DB Roberts & Partners is the first agency to provide an application for tenants where complaints about the property can be made, and with 100% involvement of agencies that do everything possible to resolve the complaint as quickly as possible. Nicole Stiller is one of the agents who personally solved my complaint in one day and not just once but every time I had a problem, so therefore the agency is a top one and there are wonderful and helpful agents. Thank you from the bottom of my heart and I wish the agency to prosper more and more.😊

24 September 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you so much for your wonderful feedback! We'll pass on your kind words to Nicole and the rest of the team.

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