Contact seller: registration needed! After registration: to contact seller, verify your identity with mitid! really???? it means only danish have possibility to contact seller??? Buy now: Beklager... See more
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See what reviewers are saying
Be careful when buying on DBA, it's full of scammers, like a seller Osman O. He listed "Nintendo Switch 2 All in one carry bag" and shipped an empty package instead. When I asked my money back he jus... See more
Good: I had all my ads rejected, and got that resolved by Isabella within couple of hours. Bad: I would like to point out that your new design sucks. Your selection of brands is not very broad, and... See more
Company replied
Very poor service… they do not care at all about their users… The app is full of scammers… announces that are over a year old… Most of the things get much faster sold on Facebook Marketplace... See more
Company replied
Company details
Information provided by various external sources
Danmarks største annoncemarked med køb, salg og bytte for private og virksomheder. Har du brug for hjælp, så kontakt Kundeservice som er parat til at hjælpe alle ugens dage fra kl. 08:00-22:00
Contact info
Axel Kiers Vej 11, 8270, Højbjerg
- Bestil et telefonopkald under "Hjælp"
- support@dba.dk
- www.dba.dk
1.2
Bad
7K reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They destroyed what was simple
They destroyed what was simple
This new interface is horrific, searching is so hard. How come you launch an website when its this green? Hopefully it opens doors to new platforms
24 February 2025
Unprompted review
Reply from DBA
Hej
Vi er virkelig ked af at høre, at du har så svært ved den nye platform. Vi forstår fuldt ud, hvor frustrerende det kan være, når en platform ændrer sig på en måde, der gør det sværere at navigere.
Tak for at dele dine tanker.
Med venlig hilsen
Kundeservice
Reply from DBA
Hi Liamlin
I get that you're not happy with the new platform. If you have specific suggestions for improvements, we'd love to hear them.
Regards
Marie, DBA
Useless for me
Useless for me - it's so difficult to search and find what I want.
I will search my stuff elsewhere, this new app is waist of time.
14 February 2025
Unprompted review
Reply from DBA
Dear Kim,
Thank you for your feedback. I'm sorry to hear that you find the new search function difficult to use — that is not the intent.
To help refine your search, you can start by selecting a relevant category and then use the search bar to look for specific items within that category. This can make it easier search and find what you're looking for.
Best regards,
August, DBA
If it ain't broke, don't fix it
If it ain't broke, don't fix it....!!!
1 February 2025
Unprompted review
Reply from DBA
Hej Lone,
Tak for din besked. Vi ved, at mange var glade for den tidligere version, og vi arbejder på at gøre den nye platform endnu mere brugervenlig, så den lever op til brugernes behov.
Mange hilsner
Marie, DBA
Unusable, complicated, poor user experience,ltem headings lost, no views on adverts
Terrible. If it ain't broke don't fix it.
Hard to navigate, over complicated, lost people I followed, inaccurate heading for finding/selling items.
Very difficult to actually find what you are looking for unless you know exactly the brand name, and its inserted in the advert..
Doesn't have the iconic turntable brand"Technics" under the pladespiller (turntable) subsection brand options, or many famous Danish furniture designers that were previously accessable.
My adverts now don't receive any views.
Businesses that largely depended on DBA for their income will now see a dramatic drop in earnings, and like myself have already registered with alternate buying and selling platforms.
While looking for hiking boots it was very difficult to find what I was looking for.
Doesn't even have a half size shoe option making it harder to tailor a specific shoe size for ones foot
Poor customer service (stil waiting for a reply)
I'm receiving things in the "Annonceagenter" from years ago that spam my email the next morning taking time out of my busy morning to go through them and delete them
I'm all for change and updated platforms but my user experience is very unenjoyable with the New DBA so I hope it improves
I will use vinted more
8 February 2025
Unprompted review
Reply from DBA
Hi Karelius
Thank you for your honest feedback. We understand that navigating a new platform can be frustrating, especially when certain features or categories feel less intuitive than before.
We're continuously working on refining search functionality and category accuracy, and we appreciate your specific input on missing brands and designers – that’s valuable feedback that we’ll take into account.
Regarding your "Annonceagenter" emails, it sounds like there might be an issue with outdated notifications. If you haven’t already, you can adjust your agent settings in your profile to ensure you’re only receiving relevant alerts.
We’re sorry that you haven’t received a reply from customer service yet – they are available every day from 8 AM to 10 PM, so if you need further assistance, please don’t hesitate to reach out again.
We genuinely hope to improve your experience on the new DBA, and we appreciate you taking the time to share your thoughts.
Best regards,
Marie, DBA
We don't want the new stupid update
We don't want the new stupid update, it's so difficult to search and find what we want now !!
8 February 2025
Unprompted review
Reply from DBA
Hi Yazan
I'm sorry you dont like the new update. We know the structure and navigation is different than the old one, and it may take som getting used to. We hope you'll like the new platform better when you have gotten to know it a bit.
Best regards
Marie, DBA
Stupid interface since the new…
Stupid interface since the new interface, i cant even see the date of the adds made.
6 February 2025
Unprompted review
Reply from DBA
Hi Varga
I'm sorry you don't find the new page as easy to navigate as the old one. We hope that you'll get to know it better in time. In the meantime, customer support are here to help.
Best,
Marie, DBA
En ny stor tragedie
The new look is not only unattractive, but it is very chaotic. Specifically:
1. I can't easily preview the auctions I asked about, now I can only see all conversations, even those I'm not interested in.
2. No way to set dark mode in the browser? Is it really that hard?
3. When searching for a product before, I could see only Zealand, now I have to select several different regions, I can't set one place and a district, e.g. 50 km, I have to do it manually every time.
4. Why do I see the price instead of the auction name as something more important?
5. Broken search engine, I entered the name of the phone, and the search engine found everything, but not what I was looking for.
6. Broken mobile phone section. Previously, Apple and iPhone were separate, which was legible, now when looking at new things I have to go through Apple phones, even though I don't want to see them.
I have the impression that the changes that were made were made by people who use this service the least. I won't be surprised if you lose people to fb marketpleace. there are many more things that are broken, but I am not paid to waste time listing them. The change is tragic, the site is now unreadable, illogical, and what could be searched before now requires effort to work. Congratulations on breaking the site
4 February 2025
Unprompted review
Reply from DBA
Hi Bob
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the recent changes have negatively impacted your experience. We understand how frustrating it can be when familiar features change, and we appreciate your insights.
For specific issues like search inaccuracies and region selection, our customer service team is ready to assist you. Please reach out to them so they can look into possible solutions and ensure your concerns are addressed properly.
We appreciate your patience and hope to improve your experience moving forward.
Sincerely,
DBA team
I recently had to contact 2 DBA staff…
I recently had to contact 2 DBA staff (Camille & Emil) regards a suspected scam. Both showed interest in my case and gave good advice. The advice worked out and in the end I got the item. The best bit of all is they were real people and the human touch is just never, ever going to get replaced with a Chatbot or similar. Thank you for your care I am a long-term user of DBA and very happy with the site and service.
31 January 2025
Unprompted review
Reply from DBA
Hello Richard,
Thank you so much for sharing your positive experience with our staff.
We are very happy to know that our colleagues managed to help you out.
Feel free to contact us again if you ever need any help.
Best regards,
DBA Customer Support
Login impossible
Just want to sell something but the bloody login system is screwed
17 November 2024
Unprompted review
Reply from DBA
Hello Andrew,
Thank you for your review.
We suggest you contact the customer support directly so they can help you log in.
Best Regards,
DBA Customer Support
DBA choose the worst possible way to make the "survey" - this asking "window" that is coming over the buttons - comes every time. There's no other way to do it or what?
DBA choose t's worst possible
15 September 2024
Unprompted review
Reply from DBA
Hello Svetoslav,
Thank you for your review.
We will pass on your information to the right department.
Feel free to reach out on support@dba.dk
Best regards
dba Customer Support
Had issues with my account and was…
Had issues with my account and was helped with great communication by Alexandra who kept in touch until the problem was resolved. Thank you!!!
3 July 2024
Unprompted review
Reply from DBA
Hello Adam,
Thank you so much for this awesome review!
We are so happy to hear that you experience great and thorough communication and help - and that everything worked out in the end.
Feel free to contact us again anytime.
Best regards,
DBA Customer Support
I am very disappointed with DBA
I am very disappointed with DBA. The customer service is horrific, and it seems inherently clear to me, they don't care at all about their product, users nor future.
In several of my listings, I've been harassed by toxic and mean people, and I have no way of getting rid of them or blocking their access to my listing.
In fact, customer support just told me to tolerate this behavior - There's no way to block people.
There's also no way to give customers or buyers reviews, what is up with this platform? They don't work anymore on their product. It's derelict, and ripe for disruption.
For the entrepreneurs out there, you have an ample opportunity to create a better product.
DBA STINKS.
1 June 2024
Unprompted review
Reply from DBA
Hello Jens,
Thank you for you review.
First and foremost I am very sorry to hear about your experience.
We absolutely do not tolerate bad behaviour on our platform. Every case is different and we always look at the specific matter in order to determine what to do with the profile.
In worst matters it can lead to a blocking of the profile. However from here it is not possible to see the exact situation you refer to - so please contact us on e-mail if you want us to look at it.
For now it is not possible for users to block others or to leave a review.
We will however bring this feedback to our developers.
Best regards,
DBA Customer Support
I deleted an ad
I deleted an ad, before I had informed another possible customer to my bike, that it was sold. Maria from Customer Service found the thread between me and the possible customer and informed him of the sale of the bike. Top quality customer service!
27 May 2024
Unprompted review
Reply from DBA
Hello Niels,
Thank you so much for your review!
We are so happy that our lovely colleague Maria managed to help you so everything worked out.
Feel free to contact us again if you ever need further assistance.
Best Regards,
DBA Customer Support
I am very happy that you make a control…
I am very happy that you make a control of eventuel byers
28 April 2024
Unprompted review
Reply from DBA
Hello Inger,
Thank you so much for your review.
We are very proud and happy that you chose to give us 5 stars.
We do our best to secure a safe platform for everyone.
Feel free to contact our support if you ever need some help.
Best Regards,
DBA Customer Support
Good service and swift response when I…
Good service and swift response when I was hacked
4 April 2024
Unprompted review
Reply from DBA
Hi Jan,
Thank you for your kind words and we are glad you got your problem with your profile fixed.
I was defrauded by a person registered…
I was defrauded by a person registered in the system. We agreed on a value of 650DKK for Airpods Pro. But even though I sent 650 DKK via mobilpay, the airpods were not sent to me. The guy called Alex D.
8 March 2024
Unprompted review
Reply from DBA
Hi Yalcin,
Can you please write to our customer support? We want to help you with this case and to do so, you'll have to contact us here: https://support.dba.dk/contactsupport
Kan aldrig logge på uanset hvilken…
Kan aldrig logge på uanset hvilken browser jeg vælger. Brug nu bare Facebook eller apple login i stedet for jeres eget, der ikke virker
This page isn’t working right now xxxxxxx can't currently handle this request.
HTTP ERROR 500
12 February 2024
Unprompted review
Reply from DBA
Hej Martin,
Det skal vi da have set på - vil du sende os en mail på support@dba.dk ? Så hjælper vi meget gerne:)
Very poor service… they do not care at…
Very poor service… they do not care at all about their users…
The app is full of scammers… announces that are over a year old…
Most of the things get much faster sold on Facebook Marketplace… much better platform for such transactions…
Go ahead DBA agents… answer my message… and I will be posting the proof that you can not even keep track of an account and do not have a clear overview…
Therefore… I would like to thank you for deleting my account (for no reason)
You basically did me a favour so I wont spend any time in deleting it myself before I go use other platforms instead
7 January 2024
Unprompted review
Reply from DBA
Hello Darius,
Thank you for your review.
First of all we are sorry to hear about your experience.
Next, it is important and safe to say that our users are our main focus.
We will always to everything we can to help out our users.
From here we are not able to see what your inquiry was regarding and it is therefore very hard to discuss the details here.
However we will always urge you to contact us on e-mail and we will do our very best to help you in any way we can.
Furthermore it is important to say that we never delete an account with permission from the user. We can however block users temporarily if we have reason to believe they are scamming or if they break our rules and guidelines.
Best regards,
DBA Customer Support
Mega god service
31 December 2023
Unprompted review
Reply from DBA
Hej Anne,
Vi er glade for, at høre du kunne lide vores service:) Tak for de 5 stjerner!
Med venlig hilsen
DBA kundesupport
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