Extremely disappointing experience with David Gandy Wellwear. I returned an item (order #38982) to exchange the same product for a different size, and the item was received and confirmed by them... See more
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See what reviewers are saying
Ordered a tshirt on Monday 31st it’s now Friday the 4th wanted it to wear tonight with an outfit now i will have to go shopping to get something. as to be honest these tshirts are probably the best fi... See more
Company replied
They removed linen shorts from my order without informing me or refunding me. I had to chase it up. This will take 10 working days to process, through no fault of my own. T-shirt didn’t fit but I ha... See more
Company replied
I have ordered numerous times now and delivery is swift. Though I never trusted EVRI, I trust David Gandy’s team to deliver good service. So far, all my items arrived promptly and every order is to sa... See more
Company replied
Company details
Written by the company
DAVID GANDY WELLWEAR is a world first concept bringing apparel and wellbeing together in a lifestyle brand that fuses fashion, function and feeling. Inspired by the supermodel’s 20 years of industry experience and based on the scientific benefits of wearing soft, comfortable clothing, the collection offers a definitive range of essentials that puts the emotional wellbeing of its customer at its very heart.
Contact info
82 St John Street, EC1M 4JN, London, United Kingdom
- hello@davidgandywellwear.com
- www.davidgandywellwear.com
2.3
Poor
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dissatisfied Customer
This is my second order from you, my first order was the end of November. You Company state one get’s 10% off your first order, I didn’t get it. It said the Code was Invalid. I complained but didn’t get a reply from you. I have ordered again today from you and thought I might get it again from you as you were addressing this as my first order. Again the code was addressed as invalid. Dissatisfied Customer.
11 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
You promised 10 percent discount for…
You promised 10 percent discount for first purchase. This was not forthcoming
10 January 2023
Reply from David Gandy Wellwear
Hello James,
Thank you for taking the time to leave your review.
I am so sorry to hear that your discount is not working. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from David Gandy Wellwear
Hello Robert,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Can’t wait to receive this and excited…
Can’t wait to receive this and excited to gift to my brother !
4 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
First time customer
First time customer. Didn't apply for code WELCOME10 as the items were ordered before I read my emails. However.....I got in touch via the chat line and will now be reimbursed 10% of my total purchase. I am very pleased with the response I received.
1 January 2023
Reply from David Gandy Wellwear
Hello Keith,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Great Expectations !
Quick, easy also enjoyed reading David’s piece and that of ‘Foxy’. I bought lots of great stuff from the Gandy range at M&S, great quality T’s. and bedware hope quality of my new purchase lives up to expectations. Feel pretty confident it will based on David’s ethos. Good luck with the business at this difficult time!
30 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service.
29 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
New customer discount code did not work
Would have been more but the code for 10% off on first order did not work. There was no explanation given.
27 December 2022
Reply from David Gandy Wellwear
Hello Rob,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your discount.
I have sent you a message to your online account with a further update on this.
Regards,
Jane
Wellwear every wear, I recommend it 100%
I have had great service and delivery with all my orders.The clothing is the softest,cool,and comfortable that I have ever worn. I wear my wellwear every were.I believe David Gandy has made the most wounderful clothing line ever. The material he choose is so soft,cool touch to your body and comfortable, I feel very relaxed and good in them.The sleep wear is the same way. Very good. Hats off to Wellwear, I tell all my friends and family how good it is and well worth the price.❤❤❤❤❤🙏🏼🙏🏼🙏🏼
28 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Can’t fault the experience.
Clean, easy to use website. Plenty of details and sizing info. pleased to get a discount on my first order for signing up to the email list as well.
26 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Just quick and love the items I ordered…
Just quick and love the items I ordered thank you
25 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Made an order on Friday 16th December…
Made an order on Friday 16th December and am still waiting for delivery. This was a Christmas which I doubt my family member will now not receive in time for Christmas Day
23 December 2022
Reply from David Gandy Wellwear
Hello Carol,
Thank you for leaving your review.
I am sorry to hear that you have suffered a delay in the delivery of your order and can see from your account that this has now been successfully delivered.
Sue
Good quality garment, well made and feels good on the skin
Well made good quality garment feels good on the skin
23 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I never received my order despite…
I never received my order despite customer services promising to follow up the delivery. I waited over 3 weeks to be told it wouldn’t be delivered for Christmas. Shocking service.
21 December 2022
Reply from David Gandy Wellwear
Hi Lisa,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Quick Delivery & Outstanding Duvet Coat
Quick flawless delivery. The Duvet Coat is something never done or seen before and gives so much comfort, softness and warmth. Exceeded all expectations! A must have for the cold winter ahead.
17 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Super easy to navigate website and…
Super easy to navigate website and found exactly what I went on to look for.
12 December 2022
Reply from David Gandy Wellwear
Hello ,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Livechat with Mandy was fast and…
The Livechat with Mandy was fast and she replied v efficiently in a friendly and clear way. Thank you
11 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent marketing- easy on the eye.
7 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
easy to use & welcome discount.
4 December 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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