Bought a vaporizer, did not work out of the box, emailed the company, complained through Shop, no help. Out $60 for nothing . And I reported it to you by email immediately, as you have no phone, no... See more
Company replied
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paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... See more
Company replied
1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said. 2) I boug... See more
Company replied
Disapointed to say the least ,I had ordered a 4" stem and a 12" milky teal dopezilla bong, neither of which are in the box that was delivered. Instead there's a 6" stem that doesn't fit anything I... See more
Company replied
Company details
Written by the company
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Contact info
60 Ethel Rd W STE 5 Piscataway, NJ, 08817, Edison, United States
- support@dankstop.com
- www.dankstop.com
2.8
Average
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery estimates are a lie
EDIT: update, the tracking I had never updated, but I did finally get a response from dankstop where they said they had notice on their end of the item being delivered on the 20th. This package was nowhere to be found, and the customer service agent promptly set up a replacement shipment. This one was actually trackable, and arrived on the 22nd. The product itself is perfect, and I appreciate finally getting a response and resolution!
Delivery estimates are a lie, your order will just sit in limbo if it ever even ships out, the customer service never even responds.
I ordered from this website ONLY because it had a Delivery Estimate, and the FAQ said things generally get shipped out within 24 hours. I thought, great. It's not been over a week, and the item still isn't even SHIPPED. The page still shows a delivery estimate for a date that has ALREADY PASSED.
This is ridiculous and I want a full refund, don't even bother shipping it out, not that I even expect it to ever do so. Need to order from a different website that's actually known for shipping out items.
Order #W580475
12 August 2024
Unprompted review
Reply from DankStop
Hi Aly,
Hope you're enjoying your new DankStop goodies!
It seems you did not get the shipping confirmation, since you weren't aware that your package shipped out within 2 business days and was delivered on the 20th (a day late, we're sorry about that)
Luckily you reached out to our support team right away and we communicated the shipping updates with you. But it seems the package was missing. Our support team promptly shipped out another package and upgraded the shipping to 2-day delivery.
Your replacement package was marked as delivered on the 22nd.
If there's anything else we can help you with, please don't hesitate to let us know.
We're always happy to help :)
I placed my order on July 29th and here…
Update. I did receive my package just a little slow. Thank you dankstop.
I placed my order on July 29th and here it is August 8th and I still haven't received any information on my package. I paid for it you guys took my money and can't five a simple response as to what the problem is with my order.
28 July 2024
Unprompted review
Reply from DankStop
Hi David,
We are terribly sorry for the delay in processing you experienced. We have received a high volume of orders which increased the processing time of our warehouse team.
Your order took 7 business days to get shipped which is above our average of 1-3 business days. As such, we upgraded your shipping method at no extra charge to speed up the delivery process for you.
I see that your package was delivered on the 12th of August. We're sorry for this delay and inconvenience.
Please don't hesitate to us know if there is anything we can assist you with.
Have a wonderful day :)
Cummunication and Shipping Information Failure
ordered placed the 31st of july order wasnt officially proccessed until the 2nd of august payment went flawless but the sheer lack of information for shipping is crazy they have an amazing selection for sure the big issue ive already ran into is not only are the items on the site from second and or third parties but order numbers for verification start with a capital W and have six numbers the order number i have is just six numbers i try going into the option to track your order and just puts me into a loop of verification failed please refresh page my girlfriend has sent the support team two seperate messages and spent two hours today on the live chat trying to find any information on the order placed and the only information she was able to get was that our order is coming from a third party and we now are essentially playing a waiting game on if and when we get our order or if we ever get any kind of shipping information and no theres no sense in trying to look for a refund option the only option is a returns option which is only good for when you have a proper order number or the sku number for the product or the product itself its been five buisness days as of today if havent received anything by the start of next week i will be doing everything in my consumer power to get a refund
Edit) (order number according to the route app that is used for shipping and tracking my order number 587302)
31 July 2024
Unprompted review
Reply from DankStop
Hi Cory,
I'm sorry to hear that your experience with our support was unhelpful.
You placed your order on the 31st of July and it was shipped out on the 2nd of August (our average processing time is 1-3 business days) - your order was then delivered on the 9th of August due to a delay from USPS to sort your package accordingly which took them an extra 4 days.
I took a look at the interactions you had with our support team. The order number 587302 is not the same as the one you received in your order confirmation email. Therefor our support agents asked for the email used to place the order. When you reached out via email they responded immediately with the tracking number.
Given the complaints, I have a feeling you aren't receiving our emails.
When the order was placed you get a confirmation email from us and another from Route. When the order gets shipped out, we send out a shipping confirmation email with the tracking number. When the order is marked as delivered we send another email letting you know that it was marked as delivered in case you would like to report any problems.
It is possible that these emails got lost in your junk or promotions tabs. The tracking number was uploaded on the system on the 2nd of August, so we are unsure why it did not show up on Route.
We recommend you go into your emails settings and whitelist our support email (support@dankstop.com) to ensure you receive all our emails.
If there's anything else we can assist you with, please don't hesitate to let us know.
Have a wonderful day and enjoy your new DankStop goodies!
I ordered my bong on July 26th and there…
I ordered my bong on July 26th and here it is Aug 3 and still no tracking number my order number is 586599. I've emailed these people and no respond. If my order is not shipped out by Monday plz refund me my money back bc you did not take this long to take my money but it takes longer then what your site says to ship out. You have A massive catalog of of all the right products but you need to get your customers there items in A timely fashion. yall need help hire me I'll put extra focus into getting purchased items to the nearest post office.
3 August 2024
Unprompted review
Reply from DankStop
Hi John,
We're terribly sorry for the delay in processing you have experienced. You placed your order Friday evening, so our warehouse team were unable to work on your order before Monday.
Our average processing time is 1-3 business days, but it took us a little more than the average to ship your order due to the high volume of orders we had received. Your order got shipped out on the 6th of August (7th business day) and due to that delay we upgraded your shipping at no extra cost so you would get it within 2 days and it was delivered on the 8th of August.
We hope you are enjoying your new DankStop goodies!
Have an amazing day :)
Waste of money
Order #W575155 . I saw all the reviews on here and saw that most everyone got their package eventually , so I decided to take a chance and order one thing on April 25th, but I never got mine. Clicking the tracking button in the email I got on may 13th ,it says no info available yet, but when I copy and paste the number into usps and it says it was delivered on may 8th, never got it.
12 May 2024
Unprompted review
Reply from DankStop
Hi Jessica,
We're sorry to hear that you are unable to locate your package. According to the tracking number your package was delivered on May 8th. It seems it was misdelivered or stolen.
Not to worry, your package is insured and we will send out a replacement. Our team reached out to you with the steps needed to file a claim. Once you respond to their email with the necessary documents we'll be able to get the replacement sent out right away.
Please don't hesitate to reach out to our support team directly if you need any further help.
Have a great weekend :)
They reply by saying sorry with a save past and post on 90%of email and here
Customer service was great tell they sold it to investment company in Canada! So you buy anything from this company you won't get a refund and your item will take 2 maybe 3 weeks to get i will never buy from all what ten company's they took over not worth the hassle or the money because you not going get what u paid for fact is this company sucks still no refunds or credits for there mistakes but was happy to cash out our money on the orders fact is I believe the bbb should to do some investigation into the Canada company
15 May 2024
Unprompted review
Reply from DankStop
Hi Kevin,
We're sorry that you encountered shipping issues. We're happy to see that you received the package successfully and we hope you're enjoying your new DankStop goodies.
Unfortunately we were limited in assisting you while the package was with USPS. We did our best to contact them and follow-up daily. Since they did not mark the package as lost, it's in our policy to wait, if it had been lost or the tracking hadn't updated for a week, then we would have sent out a replacement.
We remain here as the one stop dank shop for all your smoking needs.
If there's anything at all, please don't hesitate to contact us.
1) Shipping took forever
1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said.
2) I bought a glass beaker bong, the stem arrived cracked and after several submissions to the "support" I have yet to hear anything....all the solicitation emails come like clockwork.
18 April 2024
Unprompted review
Reply from DankStop
Oh no, we're sorry to hear that you had such a shipping experience. Our fulfillment team takes extra measures to ensure products and packaged safely, but unfortunately accidents still occur on occasion.
I see that a replacement is already making its way to you.
We've recently encountered a high volume of orders in our warehouse which has affected the processing time. We have an average processing window of 1-3 business days, but cases such as this, that period may extend depending on the shipping queue.
We do our best to constantly improve our shipping process to have order sent out as quickly and as safely as possible.
We appreciate your patience and understanding.
Have a great weekend and keep coming back to DankStop, you one stop shop for everything dank ;)
Updated Review
I was clearly too quick to characterize this vendor as a scam. I am sorry for that. I received my order in a reasonable amount of time and it looks great. The reason I am not giving 5 stars is because their customer communications are essentially missing. I got a good product at a great price, but I felt afloat during the waiting.
29 April 2024
Unprompted review
Reply from DankStop
Thank you for taking the time to share your feedback and updating it according to your experience. We're happy to hear that you received your order in a satisfactory manner.
Unfortunately we're going through a bit of a transition period with our support as we have moved to a new system. The move has not been as smooth as we had planned, but once we are back on top of things we'll deliver a higher quality of support to our lovely customer than before.
We encourage customers now to reach out via the live chat option during business hours to be connected to an agent right away. Some issues require time, but a large portion of issues can be resolved through our live chat support.
If there's anything else we can assist you with, please don't hesitate to let us know.
Have a wonderful day :)
No order support
No order support. Part of my order was cancelled by them, same order wrong part was sent. Emailed and had zero response from the company. Probably will have to charge back for my undelivered rececler
15 April 2024
Unprompted review
Reply from DankStop
Hi there,
We're terribly sorry for the delay in getting back to you. It seems that part of your order was out of stock and our system automatically refunded that portion of the order before we reached out to inform you of the situation.
We take order accuracy very seriously and we're sorry to hear that one of your items was incorrect. I see that our support team got right on it and have a replacement on its way to you.
We really appreciate your patience and understanding during this frustrating fulfillment hiccup.
Have a wonderful weekend and please don't hesitate to reach out to us if there's anything else we can assist you with.
The experience overall seems seamless…
The experience overall seemed seamless but I should have come over here to give me a heads up first that I’m just hoping my order will come on time because as a disabled vet it would really help me out. My order number is W574799. I was told it would get here from the 22-25 but so far hasn’t even shipped out yet. I know it has two days to get here but on your webpage says all orders get shipped out by 2pm same day. Well it’s past that already and no updates. Hopefully we won’t be experiencing the same as the other customers but I’ll update this as soon as I get my order.
21 April 2024
Unprompted review
Reply from DankStop
Hi Melinda,
Thank you for taking the time to share your feedback.
We're sorry for the delay in processing you experienced. We had a bit o a backlog that resulted in shipping to exceed our average window. Your package has been sent out earlier this week and is expected to be delivered after the weekend. You can monitor the progress of the delivery through the tracking number we sent you.
If there's anything else we can assist you with, please don't hesitate to let us know!
Have a wonderful weekend 😊
Zero Updates Whatsoever, but pretty good quality
I placed an order over a week ago that guaranteed the package would process within 3-5 business days. It has been over a week and I have received no updates whatsoever. I have emailed, called, and tried contacting through their website, and received nothing back. I don't mean to be rude, but could you please provide the services you said you were going to provide? This is the only place I've actually seen Dankstop reply to customers, so I hope they'll help me.
Order number is #W572994
Edit: I have received my package but some of the things said here still stand. I was given 3-5 business days as a guarantee, and was given no updates or tracking despite offering it. Despite all of that though, it's a pretty good quality product.
11 April 2024
Unprompted review
Reply from DankStop
Hi Aidan,
We apologize for the delay in support you have experienced. We have a high volume of messages coming in at the moment resulting in slower response times. We do recommend using the live chat option as you would get immediate replies during business hours.
Let us know if there's anything else we can assist you with.
Have a wonderful week ahead with your new DankStop goodies!
LOTR Gandalf Pipe and Storage Box
I placed my order for my LOTR Gandalf hashpipe and Genesis Storage Box 4 days ago and it still says "Processing" even though free shipping in U.S. is 3-4 business days. I've reached out to customer service twice and no response yet. Will post edits and updates here for order #W572761
Edit: Somebody from fulfillment must've failed to update the shipment info because both items I ordered were delivered by USPS and my carrier failed to scan the packages correctly. Extenuating circumstances aside, I can tell Dankstop is trying to improve their systems and customer service, but are still falling short in a lot of areas. I recommend doing extensive research on whatever products you wanna order and then order them elsewhere. Condition of my items were flawless.
7 April 2024
Unprompted review
Reply from DankStop
Hey Paul, seems USPS have been trying to deliver your package a for a while now. We've reached out to you to try and get this resolved.
We're unsure if you've been getting our emails, including the shipping confirmation with tracking numbers.
Our support team is always here to help. Please don't hesitate to reach out at any time!
Is My Order Even Coming??
Wish I would've checked the reviews before dropping $500 with this bogus company. My order is unfulfilled and is apparently stuck "processing." Customer Service says it shipped, but can't tell me by what method, when it was sent, when it would be received, or anything! Best to try another company for a big purchase!
4 April 2024
Unprompted review
Reply from DankStop
Hi there,
We're terribly sorry for the less than satisfactory experience you have had with your recent order.
Checking the tracking number we see that your package is being delivered by FedEx and is expected to be delivered tomorrow (Monday).
Unfortunately, our support team via live chat have a limited ability to answer specific questions. When you followed up on your order it had been packaged and sent out, yet was not at the sorting facility of FedEx which is where most packages get routed and a delivery estimate is posted. We are working on improving the communication system during the processing period so customer would be able to look up which stage of fulfillment the package is going through. However, with the volume of package we handle on a daily basis, the solutions for that would impact the processing speed negatively.
We hope you have a wonderful weekend and enjoy your new Dankstop goodies! If there's anything else we can assist you with, you can reach out to us through any of the support channels here:
https://dankstop.com/pages/contact-us/
I ordered over a month ago
I ordered over a month ago, have tried reaching out via email, the chatbox, and calling and have not reached anyone. It still says my order has not even shipped.
Order:#W570260
Edit: The rig finally came! took way longer than promised but at least i got it. The rig itself is pretty nice :)
3 March 2024
Unprompted review
Reply from DankStop
Hi Hex,
Terribly sorry for the delay in shipping that you experienced. We've recently switched over to a new support and warehouse system. Unfortunately that came with a bit of a transitional lag due to technical difficulties.
We're all up and running now, and I'm happy to see that your package got delivered.
We appreciate your continued patience and understanding, and we assure you that we're back on top of things. We've always got your back as your one stop shop for everything dank 😉
Order #W570375
Order #W570375
I ordered on March 7th. I have requested information twice through the chat box and through email. I was told my order would be brought to management to see what is going on with it. I never a response. The website states orders will be processed and shipped by 3 days It has now been 2 weeks. I understand having issues with a new system but communication is needed.
7 March 2024
Unprompted review
Reply from DankStop
We sincerely apologize for the delay in processing and shipping your order. Our recent transition to a new system has resulted in unforeseen challenges, leading to longer processing times and communication issues. We understand the importance of timely communication and are actively working to improve our processes to prevent such delays in the future.
In light of the situation, we have canceled your order and issued a full refund. We truly regret any inconvenience this may have caused you.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to resolving any issues promptly.
Thank you for your understanding and patience.
They RIPPED me off. Took my money and now are ignoring me
Placed my order exactly ONE MONTH AGO and it still hasnt arrived. I have contacted "customer support" multiple times via their chatbox, email, and phonecalls only to be told the same thing every time. "we'll look into it and get back to you" and they NEVER do. If you get them on the phone, they will put you on hold until you hang up (current record is 2.5 hours on hold waiting for the advisor to return to the call, which he never did)
Seeing as Trustpilot seems to be the only place they respond to complaints, I would like you to either deliver what I've ordered and paid for OR give me my money back.
order:W569654
28 February 2024
Unprompted review
Reply from DankStop
Hi there,
We're extremely sorry for the delay you have experienced. This is far from acceptable and we will be investigating the support experience you have had with us.
We have reached out to you via email to get this promptly resolved for you.
We've also provided you with an explanation as to why the experience was not as seamless as it usually is, but we know that does not excuse the frustrating experience. We are going to work double to ensure you get a satisfactory experience and regain your trust in our service.
If you have any other questions, concerns or feedback, please don't hesitate to reach out to us directly.
We hope your week only gets better from here :)
I ordered a puff co plus 4 days ago and…
I ordered a puff co plus 4 days ago and it hasn’t even shipped, sent multiple emails and messages and none of them have been responded to. I wish I never bought anything here.
24 March 2024
Unprompted review
Reply from DankStop
Thank you for bringing this to our attention. We're sorry to hear about your experience. However, without specific order details, we're unable to investigate this matter further. We reached out to you via the Trustpilot platform for more information, but unfortunately, we didn't receive a response within the given timeframe.
We strive to provide prompt and attentive customer service, and we apologize if we've fallen short in your case. If you could kindly provide us with your order information, we'll look into this matter right away and ensure that your concerns are addressed promptly.
Thank you for your understanding, and we hope to have the opportunity to resolve this issue for you.
Well I guess I’ll never receive my…
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet!
Once again another company not communicating correctly, takes our money, promises the world I’ll never ever order from this site again! What bad horrible service! At this point you can keep the money! Yet again another disappointing online store!
Rags!
14 March 2024
Unprompted review
Reply from DankStop
We're genuinely sorry to hear about the delay you experienced with your atomizer order. We understand how frustrating it can be to eagerly anticipate a delivery, only to encounter unexpected delays.
Unfortunately, we couldn't locate your order in our system with the information provided. We reached out on TrustPilot to gather more details, but it seems you weren't able to respond in time.
Your feedback means a lot to us, and we're committed to improving our communication and service standards. We aim to ensure every customer has a smooth and enjoyable shopping experience with us, and we apologize if we fell short of meeting that goal in your case.
If you could kindly reach out to us directly with more information about your order, we'd greatly appreciate the opportunity to make things right. Your satisfaction is our utmost priority, and we're here to assist you in any way we can.
Once again, we apologize for any inconvenience this may have caused, and we're grateful for your understanding and patience. We look forward to the opportunity to serve you better in the future.
I ordered a dab rig a week ago
I ordered a dab rig a week ago. Tomorrow (Friday) is my wife's birthday and according to everything I read on the site, I would have the order within that time. Now here it is the day before her birthday and the item hasn't even shipped out yet. If you guys have horrible shipping, then state it on the site instead of saying you will have it in 3-4 days. Now I have to take the loss on the cash spent and go locally to a glass shop which is outrageous on the prices.... Thanks you guys, I'm sure it will be a birthday she won't forget
14 March 2024
Unprompted review
Reply from DankStop
We apologize sincerely for the disappointment and inconvenience caused by the delay in shipping your order. We understand the importance of timely delivery, especially for special occasions like your wife's birthday, and we regret falling short of your expectations.
Although we were unable to locate your order based on the information provided, we're committed to investigating this matter further to identify any issues and prevent recurrence in the future. We've reached out to you on TrustPilot requesting additional details to assist with our investigation, but unfortunately, we haven't received a response.
Your feedback is invaluable to us, and we're continuously working to improve our support and shipping processes. We genuinely appreciate your patience and understanding during this time.
If you could kindly reach out to us directly with more information about your order, we would greatly appreciate the opportunity to address your concerns and make things right. Your satisfaction is our top priority, and we're dedicated to ensuring that you have a positive experience with us.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your feedback. We look forward to hearing from you and resolving this matter to your satisfaction.
ordered from them a while ago
ordered from them a while ago. still says processing. sent two emails to support have heard nothing. wont do business here again!
7 March 2024
Unprompted review
Reply from DankStop
Hi Matthew,
We're sorry for the lack in communication that you have experienced. Unfortunately we are experiencing some technical issues due to a transition into a new support system. We believe we've fixed all these bugs now so you shouldn't have an issue getting a hold of us at any time :)
I took a look at your order and it shows to have been shipped last week and is out for delivered now. It took a bit of time on the way, but we're looking forward to hearing how much you love your new DankStop goodies! Your one stop shop for everything smoke related.
Have an amazing week!
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