Poor products for a watch company I've bought two watches, both great designs. But the watch bands are way too small for Australian sized normal bodies. Have requested to purchase longer straps/add... See more
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Review summary
Created with AI, based on recent reviews
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I have never experienced this worst customer service honestly. They constantly ignore you. I have been sending emails, trying to follow up every second day in regards to my missing item for about 12 d... See more
Company replied
I bought during the Black Friday sale and received the wrong order. Customer service was extremely slow, being ignored several times. Because it was a gift, I specifically asked if my original item... See more
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Ordered two beautiful rings to wear together-one white gold and the other rose gold. Unfortunately there was a slight sizing discrepancy so had to return them. John sorted it all out and the refund ha... See more
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Company details
Written by the company
Daniel Wellington represents detail oriented design at its finest. Our iconic timepieces and accessories are worn on all occasions by men and women all over the world. We believe in keeping it simple, using clean lines, and letting the product speak for itself. That is why all of our products are characterized by simplicity and minimalism. This subtle set of qualities is what makes a Daniel Wellington a true classic to love for years to come.
Contact info
2.5
Poor
920 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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great assistence and products
25 November 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Pasquale!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Watch Review
Brought a watch today service at store 10/10.
Product 10/10
Definitely buying again a bracelet this time
25 November 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Zee!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I ordered an Elan Unity bracelet
I ordered an Elan Unity bracelet, but it didn’t fit as expected. I reached out for a size exchange and was helped by Bettina, who provided good service and was very prompt in replying to my emails.
2 October 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Nelisiwe!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Great quality watch totally worth every cent
Lovely watch totally worth it and it’s aesthetically pleasing
23 October 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Luanda!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Yxnn!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Great customer service that will help you out
After a hiccup while ordering (payment went through but product wasn't ordered), I emailed customer service through their online form and I was helped by Ronald. He was a big big help and I am very satisfied with how he helped me through the process and my order is on its way! Thanks Ronald
21 October 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Marco!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Admit the Mistake !
Having ordered ( and paid for) a replacement strap, getting DW to understand that the item received is NOT the one which was ordered is proving extremely difficult !
17 October 2024
Unprompted review
Reply from Daniel Wellington
Hi F J, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced. Please rest assured that we have promptly coordinated with our DW Team to ensure your concern is addressed with the highest priority. We understand the importance of resolving this issue swiftly, and we are committed to providing you with the best possible assistance.
Terrible Customer Service
I am absolutely disgusted with the customer service I received regarding a recent purchase!!!!
I bought a watch for my partner's birthday, but unfortunately, the strap was too small. Despite the fact that the watch hasn't been touched and still has all the tags on, I was informed that I couldn't exchange it due to it being past the 30-day return period. This was because I purchased it in advance and then spent a month in Spain, making it impossible to return within the stipulated time frame. I am now seeking a refund so that I can purchase the correct, larger-sized strap. So you are still able to resell the one smaller size while another purchase will be made for a larger strap. Am I still awaiting an email response and it’s been weeks!!
I hope that this matter can be addressed promptly and that I can receive the necessary assistance to resolve this issue otherwise I will be taking this further and you will be losing a valuable customer!
7 September 2024
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Katie. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
prompt reply and able to assist my…
prompt reply and able to assist my query. thanks!
8 October 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Aza!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
Good quality and good value for money
Good quality and good value for money. Delivery is fast
23 December 2023
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Camille!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Good service with replacement.
The crystal on my wife's DW watch was missing when she wore it. Initially, I'm unsure if DW warranty cover it but I decided to drop an email to DW. The customer service did a great job & guide me through the warranty claim and send the watch back to their warehouse. A couple of weeks later, I received a parcel and found out that DW has send me a new replacement watch and my wife is very happy about it. Thank you for not disappointing me.
3 September 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Yik Kiet!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Order date: 28th July, received 11th September
After a correct order confirmation I received the wrong item. After multiple emails with support, not a word about the item I purchased. After asking for an update several times, they eventually replied to only start processing my order again, after, receiving the return..
This present ended up late for a birthday by over a month.
11 September 2024
Unprompted review
Reply from Daniel Wellington
We apologize for the inconvenience, Alexander. Receiving the wrong item and delays in communication do not align with our service standards. Please email us with your inquiry using this contact form: (https://danielwellington.zendesk.com/hc/en-us/requests/new). We’ll ensure your case is handled promptly. Your feedback is valued, and we're taking steps to improve based on this experience.
bracelet for smartwatch!
very nice bracelet for smartwatch!
when I need help, customer service was very quick to respond and accommodating
8 September 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Selma!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I am so frustrated at this point
I am so frustrated at this point. I bought a ring on the 22nd of August on the Global website, and I have been getting emails from UPS that my invoice was incomplete or missing and now they returned the package back to the sender. It’s day 5 now and I have no idea who to reach out to regarding this because I have been sending emails without any response.
28 August 2024
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Ms. Modiegi. Could you please email us with your inquiry? You can provide as much detail as possible using our contact form: [https://danielwellington.zendesk.com/hc/requests/new](https://danielwellington.zendesk.com/hc/requests/new). We will respond promptly with all the necessary details sent to your email address. Thank you!
Fast shipping & good quality
Happy with my watch, good quality. I will probably buy again.
27 August 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Christoffer!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I purchased watch for my husband´s…
I purchased watch for my husband´s birthday, the delivery was quick but we had struggles with attaching the strap properly, the custom service was very quick and helpful. They even reached to us when I did not reply that all was good asking if the matter is solved or we need further assistance.
24 July 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Eva!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Poor Customer Experience
Order No. DWCA25506
I am having a terrible experience with DW Canada. I had ordered a watch for my sister. I am awaiting any sort of confirmation of delivery date or anything else. It is surprising how unhelpful their website is about resolving customer grievances. Dont know who to reach out to or get this resolved.
21 August 2024
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Vishal. Could you please email us with your inquiry? You can provide as much detail as possible using our contact form: [https://danielwellington.zendesk.com/hc/requests/new](https://danielwellington.zendesk.com/hc/requests/new). We will respond promptly with all the necessary details sent to your email address. Thank you!
Warranty working well!
At the first place i find it troublesome for me to claim the warranty. But if we followed the procedure closely everything is smooth and DW team really ensure we get the assistance we needed. Keep it up the good work and serve customer well!
20 August 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Nura!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Another negative Daniel Wellington review…
I placed my order 3 weeks ago and I still haven’t received it. Very minimal responses via Instagram and their help web form. I have asked for an email or phone contact to make a complaint and still haven’t been provided with one. I have been forced to contact my bank to try to return the funds as Daniel Wellington have done nothing to assist with this.
12 August 2024
Unprompted review
Reply from Daniel Wellington
Hi Jodie, Thank you for bringing this matter to our attention. Please rest assured that we have promptly coordinated with our Timex Team to ensure your concern is addressed with the highest priority. We understand the importance of resolving this issue swiftly, and we are committed to providing you with the best possible assistance.
Excellent customer service
Excellent customer service! Thank you, Josie!
Great products, reasonable price. Happy camper here. :)
12 August 2024
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Coy!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
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