Poor products for a watch company I've bought two watches, both great designs. But the watch bands are way too small for Australian sized normal bodies. Have requested to purchase longer straps/add... See more
Company replied
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Review summary
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I have never experienced this worst customer service honestly. They constantly ignore you. I have been sending emails, trying to follow up every second day in regards to my missing item for about 12 d... See more
Company replied
I bought during the Black Friday sale and received the wrong order. Customer service was extremely slow, being ignored several times. Because it was a gift, I specifically asked if my original item... See more
Company replied
Ordered two beautiful rings to wear together-one white gold and the other rose gold. Unfortunately there was a slight sizing discrepancy so had to return them. John sorted it all out and the refund ha... See more
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Company details
Written by the company
Daniel Wellington represents detail oriented design at its finest. Our iconic timepieces and accessories are worn on all occasions by men and women all over the world. We believe in keeping it simple, using clean lines, and letting the product speak for itself. That is why all of our products are characterized by simplicity and minimalism. This subtle set of qualities is what makes a Daniel Wellington a true classic to love for years to come.
Contact info
2.5
Poor
920 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Lost my money....
Have purchased 2 items on 13th of May 2025, have arrived only one item, another item haven't arrived. Contacted customer care, already month they are carrying investigation to find out is it wearhouse or ups fault, but me as a costomer no refund no item. Very upsetting and extremely slow customer care, case 1596923 not resolved if it ever will be.
13 May 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Jenny. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Poor service
Use cheap and poor delivery partners, despite me proving the item was not delivered, they would not offer a replacement or refund. GO elsewhere or just set your money on fire. I am out of pocket.
28 May 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Daniel. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
i’m obsessed with my daniel wellington…
i’m obsessed with my daniel wellington watch.
it goes with everything from formal to casual wear
The strap is comfortable and easy to adjust
highly recommend
2 June 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Sewela!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
QUALITY!!!!!
I recently purchased a ring from this jewelry store and I can confidently say that I was absolutely satisfied with both the product and the service I received. Although I initially ordered the wrong size, the customer service team was incredibly helpful, kind, and professional from the very beginning. They guided me step by step in choosing the correct size and assisted me throughout the return process.
To top off an already outstanding service, they also provided me with a discount code, which I truly appreciated. I can honestly say I’ve rarely experienced such thoughtful and attentive treatment from a company.
When the package finally arrived, I was genuinely impressed — the packaging was beautifully put together and exceeded all my expectations.
I would not hesitate to recommend this store to anyone looking for a special piece of jewelry backed by exceptional customer service. I would absolutely purchase from them again — a thousand times over. I love this brand, the service and the costumers
28 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Gaia!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Amazing Customer Service
I received an instantaneous reply from the customer service, they were super helpful, providing step-by-step guide and tips to resolve my issue. Loved Jazz for providing such an amazing service.
25 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Amana!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Elegant Watch & Excellent customer service consultant
I’m really impressed with my Daniel Wellington watch—stylish, versatile, and perfect for any occasion. I had a small issue with returns, because i had bought a smaller size and wanted to purchase a bigger size. The customer service consultant was incredibly helpful and resolved it quickly and professionally. Great product and even better support!
21 May 2025
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Nomzamo!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I had an issue with a delivery
I had an issue with a delivery, no fault of DW .. when I got in touch they were great and helped immediately everything was sorted asap
19 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Niamh!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I was a little worried about getting my…
I was a little worried about getting my purchased item but Daniel Wellington delivered and has great products! 5 star!
9 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Grace!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I bought a watch online but forgot to…
I bought a watch online but forgot to apply a discount code I had. I asked for help to the customer support and, even if I have already received the watch, I was sent a partial refund. The support was fast and responsive to my needs. And the watch looks great!
6 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Davide!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Fast replies
Fast replies. Almost felt like I was chatting to a bot. Very happy with the service. Best ever
28 March 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Oagile!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Very helpful
They came back straight away on my query, efficient and friendly customer service
2 May 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Fiona!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
A part of my watch was broken while…
A part of my watch was broken while under warranty and they replaced it with a new one. From the first moment the communication was very fluid and they gave me a very quick solution.
18 April 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Veronica!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Excelente.
14 April 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Sendi!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Bought a watch and bracelet last week
Bought a watch and bracelet last week, haven't received any email about delivery, and when you send them an email they ignore... Will contact my credit card company to cancel the payment. Waste of time
21 March 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Bles. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Wonderful Shopping Experience
Ordered a ring for myself and my husband but the size was too big. Emailed in to enquire about the exchange. Jazz was very helpful and prompt in providing the assistance on the exchange. There was even a free pick up of the rings to exchange and free delivery of the new rings by UPS. It was really a wonderful shopping experience!
18 February 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Rajini!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Went to DW in gateway yesterday and I…
Went to DW in gateway yesterday and I couldn’t believe the racism and how looked down upon I was. It was so bad that the other salesman apologised for his fellow colleagues behaviour, turns out she’s the manager. She went as far as saying I’m giving her an awful look. I was really so furious, I am never buying there again and if you want to feel valued as a customer, I wouldn’t suggest going there.
15 March 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Mathapelo. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Do NOT buy anything!!
Do NOT buy anything!!! I bought a watch more than a month ago and it hasn’t arrived and the customer service are ignoring my emails and not providing any solution. Still no watch and no refund. Avoid at all costs.
11 March 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Koko. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Excellent customer support
Excellent customer support from Pauline at DW. They were very responsive and guided through the entire process. Great work!
10 March 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Aishwarya!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Refund Process
I had ordered an item from Daniel Wellington which was later misplaced by the courier company. I lodged a complaint with their team and was assisted by Josie.
Within 5 working days from the date of the complaint , I was able to receive my refund. They were incredibly informative throughout the entire process.
I was incredibly impressed by this customer service from Daniel Wellington!
I wish I could rate more than just 5-Stars!
Absolutely Exceptional guys!
27 February 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
thank you excellent customer service…
thank you excellent customer service quick response to any queries I highly recommend this product and company for their professional and excellent customer service
Helen
4 March 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Helen!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
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