Dales Cycles Reviews 

756
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought a new road bike for my son as he had outgrown his last one I had also bought from Dales. Fantastic service from Jonathan Allan all the way through from identifying and sourcing the right bike f... See more

Rated 5 out of 5 stars

Jonathan Allen went the extra mile. We were coming into Glasgow on a Sunday and he had the right Giant MTB on the floor for us. Good price and he fitted extra goodies while we saw an exhibition in t... See more

Rated 5 out of 5 stars

Absolutely brilliant service. I ordered a bike through the Green Commute Initiative and Dales made the whole thing so straightforward. When the bike arrived it was almost ready to go - just had to put... See more

Rated 5 out of 5 stars

Dalescycles were amazing. I had a fright as a bike came off my Thule carrier when the main clamp failed and the handlebars crashed onto the M9! I was on route to a 3 day cycling holiday near Stirling.... See more

Company details

  1. Bicycle Store

Information provided by various external sources

Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(756)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, quick and safe purchase during lockdown. Staff on instant messaging were quick to answer my stock query and the store had the order ready shortly after. Great bricks and mortar store.

2 April 2021
Rated 5 out of 5 stars

Finally found new road bike

Very knowledgeable salesman looked after all aspects of sale and set bike up before I left the shop. Online system straightforward and easy to use. Had bike a few days and 55 miles later no issues apart from creaking noise from front end- salesman said this will be looked at during free service. ( could be my 50+ Body creaking too)
Excellent service to date.

1 April 2021
Rated 5 out of 5 stars

Fast bike delivery and well packaging product.

Fast bike delivery. (GT Stomper Ace) in 3 days. Well packed in a fairly large cardboard box. The bike is well protected without any damage with a full assembly kit which is extremely simple. I recommend it to everyone who knows what bike to buy and want to be sure that they will receive the product straight home thanks to online purchase.

19 March 2021
Rated 3 out of 5 stars

Only 1/2 the order arrived.

Only 1/2 the order arrived.
No explanation as to why, so had to chase up order.

Also the krypotine lock was faulty.
Possibly not the fault of dales, but seems to be a pretty low quality product.
The risk of on line shopping I suppose as you can’t inspect it personally.

So completion of order and replacement of lock ongoing.

9 March 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look