dacemotorgroup.co.uk Reviews 

2,747
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making vehicle purchases wonderfully smooth, straightforward, and completely stress-free from beginning to end. Consumers also highlight the outstanding customer service, noting that representatives provide clear, detailed guidance and ensure every question is answered thoroughly during the process. Some reviewers were not happy with unexpected mechanical problems discovered shortly after taking delivery, including significant component failures, warning lights, and faulty parts. A few other people also felt that the after-sales support was completely unhelpful and lacking when attempting to resolve these frustrating vehicle concerns.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting smooth, professional, and pressure-free service.... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled smoothly and... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles and... See more

User experience

Users describe positive interactions with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve W was great in helping me with my purchase; no question was a silly question, and he really took the time to explain everything. Made me feel at ease with the whole process and provided such a p... See more

Rated 5 out of 5 stars

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was prese... See more

Rated 5 out of 5 stars

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a veh... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 65% of negative reviews

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4.8

All reviews

(2,747)

497 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a new car from Dace and it…

Purchased a new car from Dace and it was a great all round experience. Dealt with Jack Hilton who helped me find a replacement for my old car which I have been looking to do for a while. Didnt feel pressured whatsoever. Came away with the car I was looking for and couldn’t be happier.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

If you come to Dace, ask for Lewis worthington!

His customer service is 10/10, nothing is too much for him! He makes you feel comfortable and treats you as a proper human and not just a customer wanting money!

He got me an amazing price for my car so I could part ex it for a newer one.

Thank you Lewis!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I came to collect my new car on Sunday white VW Golf, the service was amazing, Jack was really helpful, patient and knowledgeable. We couldn’t thank him enough!! Would definitely recommend

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a car from Will and…

I recently bought a car from Will and had a very positive experience. He was friendly, helpful, and easy to deal with throughout the process.

Will answered my questions clearly, kept me informed, and made everything straightforward without any pressure. The whole purchase went smoothly, and I was happy with the level of service I received.

I’d be happy to recommend Will to anyone looking for a reliable and professional car salesman.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team

It’s my second time using Dace to purchase a car, both times they have helped me choose a suitable car and I’ve been over the moon. The staff really go above and beyond to make sure I have a great experience every time I come in, the process is always super easy and I always leave happy! Thank you to the team once again :)

12 June 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

I purchased a BMW X1 from Dace German Car Centre for £16,470 and within less than six months experienced multiple breakdowns, including a catastrophic fuel system failure resulting in repair costs exceeding £6,500, with further turbocharger concerns identified.

I contacted the dealership immediately when the vehicle broke down, but after lengthy correspondence they declined to contribute towards the repairs. I am extremely disappointed with both the reliability of the vehicle and the handling of my complaint.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Car was exactly as advertised

Car was exactly as advertised. Callum Davies was very patient and helpful. No pressure whatsoever.
Would use Dace motors in the future and would recommend to others.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and not pushy

The staff were friendly, professional, knowledgeable and not pushy. The process was straightforward and transparent. Tom was great and didn't force any cars on me or rush a decision. Overall, very happy with my purchase.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

18 plate Seat Leon

From the first phone call enquiring about the car Mike was friendly, helpful and professional over the phone and we arranged to view the car. On going to view the car we were met by Ryan who was friendly, professional and helpful, he answered all my questions and it helped he had the same car himself so knew the car really well! Mark from finance was friendly, helpful and professional, talking through the finance side explaining everything clearly. Everything was made such an easy and smooth transition from viewing the car to buying it and picking it up. Your staff at Dace German car centre are a credit to your company. They did a lovely touch of putting a bow on the car at pick up!! Thank you again to all of you, I would highly recommend this company.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Well … what can I say about Jayden at…

Well … what can I say about Jayden at Dace Eccles other than 10/10 across the board.
Super friendly, fantastic product knowledge, professional and went above and beyond.
Absolutely lovely young man, made the purchase of my new Mercedes so smooth and hassle free..
thanks again Jayden

9 June 2026
Unprompted review

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