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Cyclop Reviews 191

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TrustScore 3 out of 5

3.1

Bicycle Club
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Rated 5 out of 5 stars

I ordered a Shimano shifter set (7x3). The delivery was fast and the parts were well-protected. Additionally, I was surprised to receive a brake cable housing and line, I guess it was mentioned in the... See more

Rated 1 out of 5 stars

Shimano tourny rdty500 delyvery huwa lekin who product nahi hanger wala chahiye costmer care no support no answer only mail main buisness chalthi hi .tho answer tho yahi ayega ki no riten no exchange... See more

Rated 1 out of 5 stars

Extremely poor customer service. They reply by email once a day. No phone, no WhatsApp, nothing. In the first order, they sent a used product while charging the price of new. In the second... See more

Rated 4 out of 5 stars

The people behind Cyclop are humble and cooperative, however there is room for improvement with regard to stock keeping and maintenance of the website with special reference to product availabilty u... See more

Company details

  1. Bicycle Club

Information provided by various external sources

Welcome to India's largest cycling community & online cycle shop. Buy the Best Cycles - New & Used, Cycling Accessories, Apparel and Cycling Gear. Get free & fast shipping. Get Help in Buying. Find Value to High End Brands. Order Now!

Contact info

3.1

Average

TrustScore 3 out of 5

191 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Flawless

Flawless! You delivered what you promised... At a good cost and in time. Awesome! Keep it up!!

13 July 2020
Unprompted review
Rated 1 out of 5 stars

Pick up was supposed to happen on 14th…

Pick up was supposed to happen on 14th sept and it happened on 20th sept almost a week late.
Not impressed, hope my bike reaches me and reaches me safely.

21 September 2019
Unprompted review
Cyclop logo

Reply from Cyclop

Hi Ritul

Sorry about the delays. your bike was delivered safely. hopefully we will deliver better experience next time

Rated 5 out of 5 stars

It’s was an amazing experience

It’s was an amazing experience, taking yo them and getting what I was looking at. Thanks for helping make my decision and trust you guys. It was all worth it. Thanks again.

4 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

The service provided by them was top notch.
Not only the parts were genuine, the delivery service was excellent. Would recommend to any one who wants to buy bicycles as well as bicycle components.

22 August 2019
Unprompted review
Rated 2 out of 5 stars

Nothing Exclusive.

I box pack my own cycle, I print my own labels and I hand over the same to the Fedex guys. Which can be done directly by getting in touch with Fedex or any other courier service. Plus if the cycle gets damaged insurance claim is also with the Fedex. So nothing exclusive by Cyclops.

18 July 2019
Unprompted review
Cyclop logo

Reply from Cyclop

Hi Sangram,

Thanks for sharing the feedback. We only advertise this as a Bicycle shipping service and make it clear from the first contact that we don't pack/unpack the bicycles as of now. Cyclists get heavy discount rates via Cyclop which are not available to individual customers to ship their bikes. We provide complete assistance and tracking info while the bike is in transit, Also in unlikely case of damage we assist with claims Fedex.
Glad to see your bike reached safely.

Ride Safe :)
Cyclop Team

Rated 3 out of 5 stars

The product though appears to be new

The product though appears to be new, was in such a state that it appears it was taken out from the display unit and packed. The merchant from which it was outsourced, has also tried to make it a point by sending two separate invoices with discounts (which obviously was not passed on to the customer). The original vendor should ensure that their online inventory is current and live before allowing purchases.

15 July 2019
Unprompted review
Cyclop logo

Reply from Cyclop

Hi Kushal, thanks for your review and feedback. Sorry that you did not have a good experience on receiving the product. Trust we try our best to deliver best customer service and products to everyone. This time we missed and caused confusion. We will definitely work on our logistics to improve customer experience in future.
- Cyclop Team

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