CyberPowerPC Reviews 

2nd computer purchased from CyberPowerPC, this time for myself. Runs great! Questions answered quickly too. Thanks a bunch. : )

CyberPowerPC is an actual joke. My computer came broken and no one would help fix it. Customer service led us in circles intentionally for a WEEK and then still did nothing to help. I will NEVER buy anything from them again and do not recommend you do either.

Do not buy from this company. Their own policy states that if a part is backordered, they will contact you. I have now called twice after seeing no progress on the computer. They falsified information/update status on the order so they could keep the 4K sale. Order was placed July 2nd. First call I had to make after it quickly approaching the expected shipping date of July 10, and no contact from them; upon calling I find out that the motherboard is backordered...no call from them, I had to make the call myself to get a status update. They stated the motherboards were to arrive on the 10th. After the 10th, they updated the order info that it was in the warehouse on the 10th and the assembly date was also listed on the 10th. So I waited until today, July 15th, checking the order status on their website, still only with an Assembly date. I call and they stated a motherboard came in but wasn't used for my order. I asked to speak to a manager and he said he was...of course. He went on to say the second motherboard would come until the end of this week and it was indeed never assembled, despite what the order status page said on their website. Their policy on their website states that they will call the customer themselves if any part is backordered. That never happened; not just once, but twice! The Customer Service is poor, their attitude to my justifiable frustrations was poor and they were all too eager to cancel the order. Go with a competitor! Do not buy with this pathetic company, you won't get answers or the Customer Service you expect to get.

This pc runs really good, would recommend for people who want to get started. It arrived here in 2 days but I’m not complaining.

This was my first custom pc and it has been great. No issues and the computer was put together very well. I had done plenty of research and looked at other places. Some of them were charging way more for the same exact components. I’m very pleased with cyberpower pc. From the warranty to the complete build, my pc is a beast and I’m enjoying my gaming experience on it.

Easy to use site for building the pc i wanted. Quickly shipped. Everything arrived and worked to expectations. Good deals at the time as well.

i ordered a NVIDIA brand rtx 5080 gpu, but you built my system with an off brand car...a PNY. IF I WANTED A PNY I WOULD HAVE ORDERED ONE.

Overall the purchasing process and customer service was great. The rep assigned to my purchase returned my emails whenever I had a question. My only critique involves the custom packing option I paid extra for. The diagram involved w. the packing option led me to believe the interior of my PC would be filled with enclosed foam packets to secure the video card. Instead, there was a single small packet that loosely fit under the card and didn't do anything to secure the card. Thankfully the PC works great, and I'm very happy with the system overall.

Poor Communication and Lack of Accountability

June 6th I purchased a custom-built PC from CyberPower during their Father's Day promotion, confirming the order on the 8th. I knew exactly what configuration I needed from my home lab setup and built it myself on their website without working with sales staff. The purchase was not confirmed immediately the payment was then reversed by the credit company, first CP failed the fundamental transaction portion.
So, for the next eight days, I received no updates—no website status changes, no phone calls, no communication of any kind. The delivery was scheduled for the 16th, I contacted CyberPower to inquire about tracking. That's when I learned for the first time that the logic board was unavailable and that I was instructed to “lol” *call daily** to check on status. 😂

I did exactly that for over two weeks. Each call yielded the same response: another delay, with vague promises that the part would arrive "later today" or "tomorrow." After multiple calls, I finally requested a manager. Rather than being transferred, I was told I'd receive a callback that afternoon with updates. I never received that call. 🤦

Instead, I got an email saying the part was suddenly in stock and they'd begin the build. The website tracking updated this time, but more delays followed. By the 30th—when I was scheduled to leave for a two-week holiday—the system still hadn't arrived and required a signature. Due to the month-long delays, I am still to verify if the system functions correctly.

**For a $4,000+ purchase, CyberPower failed on basic priorities: proactive communication, transparency about delays, and accountability to the customer. The experience was not great. 🤬

I had the PC for 2 days before I had to send it for warranty. It took about a week which is alright. Now it hasn't died after 3 hours of gameplay. Seeing how the only difference I can notice is the Gpu. It was a faulty gpu. Other than that I'm happy about the PC, much better than the laptop I was playing on

4th(?) build from CyberPower. This one for a friend. I've never had an issue with delivery or the computer, customer support is always quick and genuinely helpful. Will always recommend.

Clean setup and beautiful prebuilt gaming desktop

The PC works amazing, had to update some things of course but overall it is a great pc that runs what i need it to. Thank you!

You were very quick with your response time and we got exactly what we ordered and in a tmely manner.

Poor docs made it quite slow to get going.

Easy to pick out what I was looking for. Computer is actually more than I expected. Price was good.

It was fast and not a scam. It also has good deals

Arrived on time. Son loves the format of the case. Nice mounts for hdd drives. Plenty space. Plenty ventilation points.