Cyberport Reviews 

Horrible support experience but products are OK. I was calling for ages (internationally, spent 30eur on phone calls alone) and nobody picked up. Sent email, nobody replied.

I've had an issue with credit cart being used after I already paid everything and nobody explain what or why. I still have no answer (after 2 days) if this is credit card fraud or not!?

Previous experience was excellent but this time I am disappointed big time.

EDIT: 6 days after your reply here on Trustpilot, I still got no reply. I sent a cancelation email for that last not shipped item, and you still charged my credit card. Now I have issues with one of the parts I got (motherboard) and I am affraid I will never get support. This is getting absurd.

Very fast delivery, nice price and perfect communication along the proces. Thanx very much!

Terrible

No response from customer service... I have been waiting days for a response.

My graphics card has not been included with the order. No replacement or refund, no reply from them.

Customer number: 22911570

I have bought a RAM online and I use my Cyberport gift voucher which I received from my friend on my birthday. The RAM was not comparable with my PC and I return it. Neither I receive my voucher nor reactivate. customer service is so bad (at Store and Hotline). no reply from my emails such a bad experience.

I ordered an item on 24.9.2020. Item still not delivered due to global shortages (that is not the problem). I want to cancel my order but there is no answer to any of my emails, complete blackout from them. Never ever gonna buy anything from these guys again.
I have information that Cyberport delivering newly ordered GPUs which now have higher prices that those ordered back in September. That way forcing people who paid for their cards 3 months ago to cancel orders or wait indefinitely.

Good evening, searched for the JBL Link 20 and found it at Cyberport for a (very) reasonable price. Although they were new for me, and therefor not familiar, I ordered the JBL. With success! Delivery within three days and received just what I expected/hoped for. Thnx guys 👍🏼 #ThumbsUp

Quick and safe delivery with DHL service.

Thank you.

Refund promised but still not paid after 2 weeks!

The saga continues. After finally getting a confirmation email that my refund will be processed, I have now sent two further emails asking when the refund will be paid and am now getting no response at all.

Is CyberPort in financial trouble?

Delivery was fast, didn't expect so. Price is lower than in competitor stores. Overall very good.

Placed order on the 5th of October, payed on the 5th of October, original order dissapeared in their system. They made a new order in their system (a few days later), but my payment doesn't match because of different ordernummers. Called 10 times, emailed about 5 times, wrote a bad review. Nothing helps. They say they'll call me back, but they don't. Today I recieved this reaction after writing a bad review on this platform:
"Hallo, es tut mir leid, dass Sie eine solche schlechte Erfahrung machen mussten. Ihr Feedback gebe ich selbstverständlich an die richtigen Stellen weiter, damit wir uns hier verbessern können. Falls wir noch etwas für Sie tun können, dann schreiben Sie uns gern per E-Mail an kundenzufriedenheit_cyberport.de und geben uns die Kunden oder Bearbeitungsnummer inklusive den Text Ihrer Bewertung. Viele Grüße, Manuel vom Cyberport-Team"
I wrote to that emailadres 5 days ago. Ofcourse I'd send them all the information they needed. The original order, the proof of payment, everything. I explained the whole situation, again. I just want a phonecall with a solution.

I bought a NEW, (NOT refurbished) laptop xps 15 9500, which arrived as previously unpacked (without plastic wrap) and dirty and scratched bottom. In addition it has the known track-pad wobble issue that occurred on machines before June 2020. Now its October and I expect that stores, in this case Cyberport is not selling returned laptops as NEW. Trying to arrange the return with customer service is connected to at least 10 min waiting time, after which I was forwarded to business customer department, which I even selected at the beginning of the call and being told there is another 10 min waiting time, which usually a very optimistic estimation.

Ordered robotic vacuum cleaner was delivered quickly, payment options were broad and communication perfect. One of the lowest prices on the market. I can recommend.

I made a full complain about my experience before in this platform. And before that I gave the option to company to solve my problem first they promised that they will but than they said that cost of this problem is to high for them ( cost was 150 euro).
I openly asked them if money is more important than customer problem. Because they cheated me 2 times. Answer was yes. Money is more important.

They just send an auto answer to every complain.(you can check all messages on Trustpilot)
They probably don’t read what is your problem.

Not trustable Seller. No answers to messages. Today is 5th working day after order. When you send them message they announce package but that package isn't moving.
I tried to avoid Amazon to support smaller sellers but after this I will probably stick with Amazon for its reliability.

this is not my first purchase, And I can guarantee that this is the best people and service I worked with. Whenever I want to buy something IT related this is the 1st place to check for sure! Thank you so much for this service

Great customer support! I've been a business customer at CyberPort and I can only recommend them. Very professional attitude and they were able to deliver the requested hardware (a couple of other shops weren't). I can only highly recommend them!

Waited 1,5 months on my new Jura D6.... During ordering it said 10 working days.
Didn't received any sorry for that or some sort of compensation. Won't recommend any Dutch people to order here.

Ordered and paid for a new business laptop. The next day, Cyberport shipped the laptop to a wrong destination. Their customer service lied to me three times about the status of the shipment. DHL called me twice that the laptop is still in the wrong destination(wrong country even). 6 working days have passed. I tried contacting their manager, he did not respond. I tried contacting their customer satisfaction department, no response. Do not trust them. They do not care about you or your business after they take your money.

Solid product, great price! Next day delivery! Could not ask for more !!!