Cvsspecialty Reviews 

REFUSES TO STOP CALLING REPEATEDLY ASKING IF I WILL FILL RX WITH THEM!!!!!! I AM NOT GOING TO FILL WITH THEM. NOT NOW. I FILL IT SOMEWHERE ELSE. I ASKED THEM TO STOP AND THEY STILL CALL. OVER AND OVER AGAIN. I EVEN BLOCKED THEIR NUMBER AND THEY STILL CALLED. PLEASE STOP CALLING SO MUCH!!!!

CVS Specialty Pharmacy is a joke! My son has Cystic Fibrosis and has been without his medication for 3 months now. We have gone round and round with these people. CVS is trash! They are POS! I'm so frustrated and upset with how they can stall, drag their feet and turn and lie saying the doctor didn't return their call for authorization when it was the doctor that called the prescriptions in, in the first place. They blame the doctor, they blame the health insurance. I hope they are going out of business. I have dealt with them on numerous occasions too many to count.

My insurance requires I use CVS Specialty Pharmacy as the preferred pharmacy, otherwise I wouldn't come near it.
I have been pulling my hair out for a year dealing with this company. I think their large contract with the Federal Employee Program should absolutely be reviewed. They obviously can't handle it.
Other specialty pharmacies always manage to get me my prescriptions on time. CVS Specialty has NEVER been able to deliver on time. Not once. They say it takes 5 days to get pre- authorization to fill prescriptions. Other specialty pharmacies take 1-2 days. That's after refusing to fill them for days because the doctor's order isn't perfectly to their liking dotting i's and crossing t's. Other pharmacies don't have this problem so why is it a problem here? When CVS Specialty says it will ship same day, or promise to deliver tomorrow, why does it take days or weeks? Why do they promise these timelines when they can't live up to them? It's deceiving and irresponsible.
I have spent HOURS on the phone trying to solve their problems so I can get my medicine. I have never had to do that anywhere else, ever. There is no accountability here. They are way too comfortable with themselves and no longer providing good service. It's time for them to get some competition and motivate them to do better otherwise they will continue to be complacent. I agree with other reviews, it's time for me to pay out of pocket and go frequent specialty pharmacies who still work for their patients' satisfaction

Harassment is all I can say. I have given up on these guys for the reasons I gave in the last review. I said I DONT want the drug anymore and they keep calling and texting me. Enough is enough. For some reason they never learned the word "NO." I've tried blocking them and they still get through. I've had enough. If they don't stop soon I'm calling the authorities.

The staff at CVS Specialty Pharmacy are incompetent. Any phone call takes at least 20 minutes and the information is unreliable. It is nearly impossible to get a 90-day supply (even when the physician has prescribed a 90-day supply) because they greedily want $50 copay on each 30-day supply.

Frustrating, trying to correct the wrong information was impossible, no matter who called this pharmacy and no matter the number of times it was and still is wrong, the patient called, the Nurse called, the Doctor called and the insurance company called and forwarded the correct documents
Billing information is still wrong, it is amazing that a patient should go without their necessary specialized medicine because of incompetence due to this company, with in CVS speciality pharmacy is a division called “escalation”, there is no knowledge or concern for coverage or patient, it is not only one but multiple employees that treat patients the same way- dismissive,
The claim of experience and concern is far from reality-SEEK HELP ELSEWHERE!

I have a critical medication that needs to be delivered. I ordered it 2 weeks ago with an expected delivery date of Jan 15. On Jan 15, I check the website and it says expected delivery Jan 16 - that's fine. On Jan 16, the expected delivery date, it still says that it will be delivered that day. At the end of the day, I log in and there is a delay - no reason provided. I chat with a representative who provides a valid reason that was noted on Jan 15. I just can't believe they do not pro-actively send a notice (I am opted in for notifications) when there is a problem preventing them for shipping an order or that the website does not indicate there is something missing for the order or even that there will be a delay until AFTER the expected delivery time. This is inexcusable.
On top of all that, the online chat is absolutely mind-numbingly terrible. The chat will sometimes randomly disconnect for inactivity in the middle of a conversation. Not even some time of warning. Or, even worse, the website will timeout and log me out in the middle of an active conversation. And then it takes 5-10 minutes to get reconnected and another 5-10 to get the new agent up to speed.

CVS specialty is awful.

My husband and I are going through IVF and currently this is our second round. I get some meds through another pharmacy and havnt had a single issue with. CVS specialty I CANNOT say the same about them. I had issues with getting meds to me last cycle and this time has been even worse. I have had several phone calls and have talked to several different people and my case was even escalated. I have been told so many different things by everyone I speak with, it’s never the same story. I got apologies for their mistakes, but a sorry is not going to fix it. I had told 3 different people I was paying out of pocket for a med and every time is was not sent to me after being told the first time it would be delivered such and such date and then it was next day delivery. Then was told that it accidentally got canceled because a rep didn’t read and thought it was supposed to go through insurance. I tried giving them the benefit of the doubt because people do make mistakes. But not time and time and time again. When it was escalated, the gentlemen did not want to hear me out and kept interrupting me. He gave me attitude and said they have done everything in Their power, no sir you guys have not. Clearly and you all don’t seem to see a problem in your process and don’t want to better your company. Otherwise I would have been given sympathy, and I wouldn’t have to repeat myself every phone call and never did I get any update phone calls texts or anything. DO NOT USE THIS PHARMACY.

Generally speaking, I've had a good experience with CVS Specialty. However, in my case, that is largely due to the secretaries and office managers at my doctor's office. I take Spravato, which must be administrated in the office. As such, I do not have to independently contact CVS Specialty, as my doctor's office does it all for me. In the cases where the drug is delayed or just won't come (such as the UPS plane crash back in November 2025) they'll email both me and my doctor's office, which allows us time to reschedule. As for the one time I had to talk to customer service when I was setting up the SpravatowithMe program, they were both helpful and respectable, which left me feeling mildly surprised after seeing all the dismal reviews here. By writing this review, I am in no way intending in invalidate other's negative experiences with CVS Specialty. I felt compelled to write this review in case others get condemned to using this pharmacy and need hope.

I asked for my Entyvio Rx Pens to be delivered today. They were never delivered and they don't pick-up their phone. Worse, they put you on hold and then you are only told that they are closed on Weekends?!

Medicine was not delivered on day it was supposed to arrive. Never got a call. I had to call them and they had no reason delivery wasn't made and couldn't deliver for another week.
Spoke to multiple people and very not helpful. I had to escalate with my insurance company to get service earlier as meds were needed.

They have a terrible CVS specialty customer service rep named Angel (My email says they are located in Georgia, but I am unsure of that). Not an angel at all. This woman was so hostile, argumentative and emotionally charged in a negative way towards me. I am always nice in my interpersonal interactions when I call and treat people with respect. With Angel, I was afraid to ask questions and when I asked to verify that both of my medications would be delivered (which I asked for at the beginning of the call), she proceeded to angrily scold me that I never told her about the other one which was completely false, because I did. This person has extremely low frustration tolerance and should not be dealing with customers. This is my second phone interaction with her and she behaved in the same manner as the last time I called. What an awful experience. It's been a difficult time trying to get my meds with various roadblocks and hiccups but that happens and that is understandable and I can deal with that but this person is a whole other experience. Not a single other employee from CVS specialty that I spoke to on the phone was so freaking angry and ready to fight me over the phone for no apparent reason - for asking a question, for clarifying, for making sure both of my meds are sent. Is that too much to ask, Angel? I had to sit there for like 2 hours to calm down and couldn't go back to work after my phone interaction with Angel. I hope someone from this company sees this comment and hopefully does something to help this lady. The only good thing I can say is that Angel did complete my request for my med delivery...but at what cost... I'm going back to Walmart pharmacy after this.

I am a prescribing physician who has no choice but deal with this company. They shipped the medication on the wrong day, when we clearly cannot receive. This medication should not be left in room temperature for more than 48 hours.
One pharmacist resisted to ship another one and told my staff that as it should be okay. I called again and I had to speak three different people,each time I was on hold, and it took 30 minutes. Nasty pharmacist at the end. No one takes responsibility and never gets a direct number or extension, and kept on hold for a long time just to be tossed around or gets nasty attitude.

This company should be put out of business for their horrible practices that are inhumane and cruel to humans. They deny medications and want to make you a guinea pig to put you on all the cheaper or generic options even though you’ve tried generic and you weren’t in remission anymore, and the CANCER doctor That does this every day for a living proved that and also proved the dangers in the other medication’s yet they still deny, deny, deny. I’m stable on a medication. Why switch me why risk it?It’s bad enough you have to deal with cancer and all the emotions that come with it, but you have to deal with fighting to get the proper medication needed and being terrified of having to switch medications that could potentially kill you, make your cancer cells rise, put you out of remission and put you at risk for a more dangerous cancer. Not to mention each one of them come with horrible side effects. Your body has to get adjusted to, but they could care less about that too. Shame on Them!! I Have used several other specialty pharmacies and I’ve never had any issues getting my medication. It only took appeal letter one time. The other one gave me no issue. This is the pharmacy that’s all about the Almighty dollar and it’s a shame you see them on every street they make billions and still won’t give you the medication needed. There needs to be some serious investigation into these people!

I’m a provider trying to use CVS Specialty Pharmacy for Spravato multiple times. The prior authorization with insurance is a cake walk compared to the absolute NIGHTMARE you and your patients will live through in dealing with CVS Specialty Pharmacy.

Is crap. Out of meds and won't fill because it's to soon. But it's not. Five pills left. Have wait ten days after I runout. What joke

This pharmacy worked great for a year, then all of a sudden in August this year everything has started to go wrong! Prescription delays, missed deliveries each and every time. It's like all four wheels suddenly just fell off. What is going on? Someone in senior management needs to be held accountable and get this fixed soon...people's lives and health are at risk here!!!

My eye dr called in my Rx on 9/3. I finally received it 9/28, after MANY phone calls, inquiries, emails, conversations and voicemails.
If this has been a life-saving medicine, I would be dead. First of all, my Dr sent it to Walgreens Spec Pharm...how did CVS end up with it...in a location 2 states away?? The final step was, they said they had to verify my address in order to ship it. Why?? There went 2 more wasted days.
The reps I talked to on the phone were professional and polite. I think they were doing the best they could. It's just the bureaucratic process CVS uses that is unnecessary and ridiculous.

Their specialty is in inefficiency and frustration. I told them never to call me again after 4 phones calls they finally said my order didn't go through 10 days later because of their lack of knowledge.

EVERYTIME I GO TO RENEW MY PRESCRIPTION , CVS SPECIALTY HAS SOME TYPE OF ISSUE OR IS REQUESTING SOME TYPEOF UNKNOWN PAYMENT OTHER THAN MY CO PAY,THIS PLACE NEEDS TO BE INVESTIGATED BY THE FEDS OR SOMEONE OF A HIGH PLACE BECAUSE ITS NON STOP WITH THIS COMPANY