CV-Library Reviews 

4,873
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 649 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to provide excellent service. Many people highlight the exceptional customer service, noting the team's responsiveness, quick communication, and proactive approach to understanding their needs. Reviewers appreciate the efficient user experience, often commending the personalized support and quick response times from account managers. However, some people mentioned experiencing issues with logging in and account access, particularly after system updates. A few others also felt that customer support responses regarding these specific problems were unhelpful or poor.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

People report positive experiences with service, often highlighting the excellent support and proactive... See more

User experience

Consumers find the user experience to be positive, with many praising the helpfulness and clarity of the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah, our Customer Success Specialist, gives great hints and tips, but recognises the value in keeping sessions short (we're all busy!), focussing on priority areas one at a time. We had a great ap... See more

Company replied

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

Callie has been extremely helpful and responsive throughout our dealings with CV-Library. She is always approachable, quick to come back to me and genuinely keen to make sure we are getting the best... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Search Service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,873)

616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Data/Reports from CV Library

The reports and data that Daniel Price provided throughout our contract have been brilliant. He is always happy to support and make the reports work for you. Thanks Dan, really appreciated.

5 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Serena,

Thank you for your wonderful feedback. We're delighted to hear that Daniel's reports, data, and support have been so valuable throughout your contract. We’ll be sure to pass on your kind words to him.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Training Session

I've just had a training session with CV-Library and wanted to thank Scarlett for her help. She was really knowledgeable, super friendly, and took the time to answer all of my questions clearly. I've come away with a much better understanding of the platform and how to make the most of it!

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Laurance,

Thank you for your wonderful feedback. We're delighted to hear that Scarlett made your training session so valuable and enjoyable. It's great to know you came away with a stronger understanding of the platform, and we'll be sure to pass on your kind words to her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Grace

Grace maintains regular contact and is always available to set up relevant watchdogs for me as the business and recruitment needs change

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Judi,

Thank you for your feedback. We're delighted to hear that Grace has been providing proactive support and staying responsive to your changing recruitment needs. We'll be sure to share your kind comments with her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Helpful support

Kaylin was really nice and helpful with my training, making sure to repeat steps me and my colleague didn't fully understand!

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Kara,

Thank you for your lovely feedback. We're pleased to hear that Kaylin was helpful and supportive during your training. We'll be sure to pass on your kind words to her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

I have been working with Daniel Price…

I have been working with Daniel Price for the last few years and recently David Rodrigues at CV Library. It's been great working with the team - they are competent, professional, friendly, helpful and kind. They take time to listen and understand our business needs and have always been available to offer their support. Thank you!

3 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Saira,

Thank you for your kind feedback. We're delighted to hear that Daniel and David have provided such great support. We will be sure to pass this on.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

New user, set up session

Great, informative session.

1 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Sam,

Thank you for the positive review! We're delighted that you found the session informative and helpful.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Terri Baker gave an excellent…

Terri Baker gave an excellent demonstration of the CV Library features and functions. Really cheery, helpful and easy to get along with.

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi David,

Thank you for your kind feedback. We're delighted to hear that Terri Baker provided an excellent demonstration of CV-Library's features and functions. It's great to know that her friendly and helpful approach made the session enjoyable and informative.

Kind regards,
The CV-Library Team

Rated 1 out of 5 stars

When apply for a job the same role…

When apply for a job the same role appears again

This happening after upgrading the site

I think this should be fixed, creates confusion

Also, the search results are not so relevant

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Vasilis,

Thank you for your feedback, we really appreciate you highlighting these issues following the recent upgrade.

We understand how seeing the same role appear multiple times can cause confusion, and we’re also reviewing the relevance of search results. Our team is actively working on improvements, and we believe someone has already been in touch to discuss this further.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great tips from Terri during today's…

Great tips from Terri during today's training session for CV-Library. I am looking forward to getting excellent results in our recruitment campaigns.

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lukasz,

Thank you for your feedback. We're delighted to hear that Terri provided valuable tips during the training session. We wish you every success with your recruitment campaigns and look forward to helping you achieve excellent results.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library is a very brillant and…

CV Library is a very brillant and excellent platform! I enjoyed the training.

28 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Peace,

Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the training and have had such a positive experience with CV-Library.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Customer Support from Isaac and Kaylin

Excellent customer service from Isaac Essling and Kaylin Lewis at CV-Library. They were very helpful, professional, and supportive throughout the process. I really appreciate their patience and clear communication. Highly recommended!

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Dayan,

Thank you for your kind feedback. We're delighted to hear that Isaac Essling and Kaylin Lewis provided excellent service and support throughout the process. We appreciate your recommendation and are pleased that their professionalism, patience, and clear communication made such a positive impression.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Olivia Burnell was great!

Olivia Burnell was great!! very efficient at explaining how to use the platform

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Menorah,

Thank you for your feedback. We're pleased to hear you found our service helpful, and it's wonderful to know that Olivia Burnell was able to clearly and efficiently explain how to use the platform. We will be sure to pass this on.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative — I would recommend this service to anyone who needs assistance with their job search.

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Joshua,

Thank you for your kind words. We're delighted to hear you found our service helpful and informative. We appreciate your recommendation and wish you every success with your job search.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV-Library give first class customer…

CV-Library give first class customer experience, business to business they cannot help us enough in insuring that we are 1. getting the most out the platform and 2. understand how to use the platform

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Ronan,

Thank you for your kind feedback. We're delighted to hear that you've had a first-class experience with CV-Library and that our team has helped you get the most from the platform.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah Bastin was super professional

Sarah Bastin was super professional, responsive, quick and understanding of what I needed. Friendly and aware of lack of time I had. Superb experience.

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Kate,

Thank you for your great feedback. We’re delighted to hear Sarah Bastin provided such a professional, responsive, and understanding service. We’ll be sure to pass your kind words on to her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Outstanding Service

I have been using the services of CV-Library since they started and think they are wihtout exception the best CV and Job site in the UK, with the best staff. They put the human back into an industry that is sadly becoming less and less human. I have always had excellent support and they continue to provide it when needed, as I did today. To that it's the little touches; a card of support in a dark hour that my granddaughter was experiencing with a brain tumour, so very kind. Team CV-Library keep up the outstanding work you have provided for years.

26 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Mr Storton,

Thank you for your amazing feedback and long-standing support. We’re truly pleased to hear our team has been able to provide both excellent service and a personal touch when needed.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah was on the ball

Sarah was on the ball, 5 star service

26 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Paul,

Thank you for your great feedback. We’re delighted to hear Sarah provided a 5-star service and was on the ball throughout your experience. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I have been lucky using CV Library…

I have been lucky using CV Library since 2015 onwards however, the best experience I had was with Nicki Young my account manager. Nicki understands healthcare recruitment agency and their consultant team's requirements very well and once you are setup as your Account Manager, you just need to focus on recruitment.

22 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi George,

Thank you for your continued support since 2015 and for sharing your experience. We’re delighted to hear such positive feedback about Nicki Young and the support she provides to your healthcare recruitment team. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I recently had a session with Nimesh

I recently had a session with the team at CV-Library, and it was fantastic. As a recruitment professional, staying sharp on our sourcing tools is essential, and this session delivered exactly what was needed. - Thank you Nimesh

22 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Reena,

Thank you for your great feedback! We’re delighted to hear the session was so valuable for you as a recruitment professional. Nimesh will be very pleased to hear your kind words. We really appreciate you taking the time to share this!

Kind Regards,
The CV-Library Team

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