Purchased a doormat, t-shirt and hat. All customised, all great quality and really delighted with them. They were for presents and personal. Great. Would definately recommend. Will be ordering more th... See more
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See what reviewers are saying
I am still waiting for both my deliverys to arrive, as yet i have not received the items i ordered ie one cat mug and one dog mug. I did receive a message saying one would be delivered yesterday but i... See more
It was nice to personalise the baseball cap. Perhaps expected the artwork to be embroidered rather than screen print, but the quality of the cap is good, and the printing is exactly as the draft artw... See more
Company replied
I saw the vase on-line but I needed to request that it was made LGBTQ friendly by thanking my Daughter-in-Law for loving my daughter. They replied to my e-mail straight away and assured me that they w... See more
Company details
Written by the company
We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments. Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.
Contact info
120 Holland Rd, W14 8BD, London, United Kingdom
- support@customchic.co.uk
- www.customchic.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5*****
Easy to order, product arrived in good condition, really pleased with my purchase.
14 May 2026
Unprompted review
Loved the cap
Loved the cap, good quality & a lovely colour.
Arrived around a week after the order, would recommend
26 May 2026
Unprompted review
Straightforward
Very straightforward to select product, upload and order. Great to be able to see the preview too. Just need to wait for it to arrive.
26 May 2026
Unprompted review
Brilliant quality product and fast…
Brilliant quality product and fast delivery
27 May 2026
Unprompted review
Product was exactly as advertised
Product was exactly as advertised, price was fair and delivery was on time.
22 May 2026
Unprompted review
So easy to see,reasonable prices,hope…
So easy to see,reasonable prices,hope she loves it
26 May 2026
Unprompted review
Excellent customer service
Lovely design. I made an error at the time of ordering and they very promptly responded to my email confirming the correction had been actioned.
Also sent a preview for approval.
Excellent customer service.
23 May 2026
Unprompted review
Speedy delivery
Speedy delivery, cap was a gift and my friend is delighted with it
21 May 2026
Unprompted review
I am impressed by the quality of the…
I am impressed by the quality of the product
9 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Good quality, though screen printed
It was nice to personalise the baseball cap. Perhaps expected the artwork to be embroidered rather than screen print, but the quality of the cap is good, and the printing is exactly as the draft artwork when placing order.
Delivery was just over a week, not bad for a product being sent halfway around the world!
19 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
quick response to a query 😊
21 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
seamless experience on the website
seamless experience on the website, easy to use and find what we wanted to personalise and order.
21 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Gifts
My First order from custom chic was received within a few days of my order. And it’s a great place to get something different for a gift, and I definitely can recommend this company and I will be purchasing again
13 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Simply the do everything they say the…
Simply the do everything they say the will do and also keep you in the loop
14 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Easy to order and pay
Easy to order and pay
Can’t wait to receive the note book for my grand aughts teacher
20 May 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
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