After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more
Company replied
Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more
Company replied
Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more
Company replied
Company details
Written by the company
We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.
Contact info
2nd Floor, 33 Rodney Road, GL50 1HX, Cheltenham, United Kingdom
- 01242 465583
- info@customcans.co.uk
- www.customcans.co.uk
4.9
Excellent
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent experience
Ordering was easy, shipping was rapid and installation instruction were faultless. Every part of my experience was superior and the product works!!
16 March 2026
Reply from Custom Cans
Hi Nathan, thank you for your kind words! Glad to hear you've had a smooth experience! -- Kaya
Excellent products and customer service
Very happy with the products purchased, the price paid, and the delivery time. Customer service also responded quickly to my query. Would recommend and will use again. Thank you.
16 March 2026
Reply from Custom Cans
Hi Stuart, thank you for taking the time to leave a review! Means a lot! Looking forward to hearing from you again :) -- Kaya
Amazing Fantastic Customer Support
This company is unbelievable. Fantastic and amazing. I messed up my order and they went an extra 100 miles to sort it for me. Absolutely have nothing but praise for this UK company. 10/10. *****
23 December 2025
Reply from Custom Cans
Hi Alex, many thanks for your feedback :) Glad you're enjoying your fancy new cable!! ♥ -- Kaya
They work and improve the appearance .
12 March 2026
Reply from Custom Cans
Thank you for your lovely words, super happy to help! -- Kaya
Super fast delivery for my overseas…
Super fast delivery for my overseas order. Much obliged, and looking forward to more merch down the road!
23 February 2026
Reply from Custom Cans
Hi Jay, glad to hear you had a great experience! We'll look forward to hearing from you again! ♥ -- Kaya
Reply from Custom Cans
Hi Kenneth! Thanks for the feedback! ♥ -- Kaya
Excellent upgrade
Clear description of cables and connector options with easy ordering. Realistic indication of delivery timeframe.
Well made and neatly finished balanced headphone and interconnect set . An immediate and noticeable improvement in performance and musicality which developed after a relatively brief 'burn in'.
A noticeable upgrade. Thanks
26 February 2026
Reply from Custom Cans
Hi J, thank you for your feedback, so glad to hear you're enjoying your new cables ♥ -- Kaya
Really good cable
Really good cable, well made and improved the sound from the stock cable.
26 February 2026
Reply from Custom Cans
Hi Mike! ♥ Thank you for the lovely feedback, much appreciated! -- Kaya
HD650 Mass loading
Fast shipping, Great price and Made my headphones sounds that little bit better
23 February 2026
Reply from Custom Cans
Hi Sam, glad to hear you're enjoying your newly modded HD650s!! I always find it surprising how much of a difference the mods can make :) -- Kaya
Easy to order ,very quick turnaround…
Easy to order ,very quick turnaround and the work was done very well.
16 February 2026
Reply from Custom Cans
Hi Alan, many thanks for your feedback! Look forward to hearing from you again :) -- Kaya
When I order from Custom Cans
When I order from Custom Cans, I know the quality of the products is assured and that I will always get great customer service from the team.
23 February 2026
Reply from Custom Cans
Hi Paul, thank you for your kind words! Always a pleasure to hear from you! Glad you're enjoying our products :) -- Kaya
Second time I placed an Order from UK…
Second time I placed an Order from UK Custom Cans and just another flawless experience. Fast shipping, immaculate packaging and a delightful modded headphone to enjoy for many years.
20 February 2026
Reply from Custom Cans
Hi Mohammad, many thanks for your lovely feedback, we will look forward to being your go-to for any future custom audio needs :) ♥ -- Kaya
Customer support at its best!
I had some doubts about the cord I’ve ordered first so I’ve reached the customer support and manager Kaya was very polite and thorough answering my questions about the product. I then decided to cancel my initial order and buy a different cord and Kaya was again very helpful. Money has returned and the new order was delivered in time. Customer client-oriented support at its best!
18 February 2026
Reply from Custom Cans
Hi Oleg, your lovely words made me smile! Thank you very much for taking the time to leave such a nice review ♥ -- Kaya
Custom Cans Grado upgrade transforms headphones!s
Grado send in service to substitute the Grado hawser cable for 3.5 mm sockets and Litz cable was very efficient and completely transformed both theheadphones I sent in (gs3000x and gs1000e). Work was very neat and totally professional. Interaction with Custom Cans staff friendly and useful. Former purchases of customised cables were excellent in every way.
16 February 2026
Reply from Custom Cans
Thank you so much for your feedback! We'll look forward to hearing from you again for any future custom audio needs! :) ♥ -- Kaya
Reply from Custom Cans
Hi Marc, thank you so much for taking the time to leave a review :) -- Kaya
Great Service!
Very fast delivery of in stock Black to basic cable. Great quality and great price. Nice one!
23 January 2026
Reply from Custom Cans
Hi Philip, thank you very much for your review! We'll look forward to hearing from you again for any future audio needs ♥ -- Kaya
Great service, good quality cables
Great service. Nice looking and good sounding cables.
15 January 2026
Reply from Custom Cans
Hi Adam, thank you for your feedback! :) -- Kaya
Reply from Custom Cans
Thank you for feedback, Ashley - hope you keep us in mind for your future custom cable needs ♥ We'll look forward to hearing from you again! -- Kaya
All in all a good purchase.
The custom grids are good and the sound improves a little. Also the cans look better in my opinion. Not so easy tò install them, a detailed mounting scheme should be provided in the package, but its not. Nonetheless I am satisfied with the purchase.
12 January 2026
Reply from Custom Cans
Hi Giuseppe, thank you for your feedback! If you feel up to it, please consider letting us know which part of the fitting you found difficult. ♥
I think a good idea will be including a QR code that takes you to the video, and a lil diagram alongside that sounds like it'd be useful as well. Thank you for helping us make the customer experience better, it is absolutely paramount to us! -- Kaya
Reply from Custom Cans
Hi Joachim, you're making us blush! Thank you for your feedback :) -- Kaya
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.