Custom Cans Reviews 

470
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that modifications and custom cables significantly enhance sound, making headphones sound amazing and more immersive. Many appreciate the superior materials and craftsmanship, highlighting how cables feel solid and durable, often surpassing original equipment. People also value the wide range of customization options available, allowing them to tailor products to their specific needs and preferences. Reviewers frequently commend the company's excellent service, highlighting the helpful and professional support team. The delivery process is consistently described as fast and efficient, with many noting that items arrived quicker than expected, even for custom-made products. Customers appreciate the clear communication regarding shipping and the overall smooth purchasing experience, making them eager to return for future needs.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and reasonable pricing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb quality of headphones,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Reviewers mention positive feedback about service, highlighting its amazing quality, efficiency, and... See more

User experience

People report positive experiences with user experience, finding products easy to fit and use, as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

470 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(470)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Cable and Mods

Purchased a headphone cable and mod kit for the Senn HD600.
Both items had a positive effect, turning the HD600 into an all-rounder that is now as comfortable with Rammstein and Krokus as it is with Miles or J.J. Cale.
The transaction process was properly conducted by Custom Cans, securely packaged and expedited within their stated timeframe.
Thanks guys, you have my recommendation.

19 June 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Smashing products

Smashing products! Does exactly as described! Defo looking at getting more! Thank you!

13 June 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Cable ultra-low capacitance for beyerdynamic T1

Cable ultra-low capacitance extended slim 3.5mm jacks (1.25m navy blue and lime green) for my beyerdynamic T1 ‘s owned for just shy of 2 years and it sounds superb. However I recently managed to lean my full elbow weight on the jack as it went into my Dragonfly cobalt and heard a crack as I damaged the jack. Thankfully the 3.5mm jack and not the DAC. After going through the usual despair of wtaf have I done and how much is this going to cost as this wasn’t a warranty issue I reached out to customcans to see if they would offer a repair.
I sent the cable back and within 48hours I had my cable returned as good as new. A nice handwritten note from Kaya who has confirmed it is all repaired and even, as she put it “given the braid a little massage”.
So thoroughly recommend both the original product and more importantly the customer service which is worth much in my eyes as repair much better than the disposal mindset elsewhere. At a very reasonable cost so well done customcans ♥️👍

6 July 2025
Unprompted review
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Reply from Custom Cans

Thank you for your feedback!

Rated 4 out of 5 stars

You guys are all the way up in Europe…

You guys are all the way up in Europe and hidden in GB. Jajjaja so I just didn’t find the cables and I wrote to someone and responded like a day after the mod kits I wanted shipped out and I wont do double orders to pay twice to customs. So what I’m saying is that you should update your cable ordering method, because it sucks, it’s really confusing. I know you think it’s awesome but it’s really bad and it’s really expensive.

10 June 2025
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Reply from Custom Cans

Hi Ruben, I agree with you that customs fees can be quite unpredictable, unfortunately we cannot affect that part.
Thank you for your feedback, we do offer more affordable options with stock cables, but the hand-braided cables definitely do get a lot of love and fine craftsmanship put into them and are worth the price tag :)
-- Kaya

Rated 5 out of 5 stars

I love the headphones

I love the headphones I got the multi coloured ones that react under uv i absolutely love them, They came pretty fast too

13 May 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Good hifiman strap

Package was sent out quickly and had good instructions

13 May 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent company

Excellent company. Good communication about delivery time. Cable arrived early, well packaged and quality was excellent,

13 May 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 2 out of 5 stars

At the time of performing the…

At the time of performing the installation, following the introductions of the video on your website, when I reached the step in which pressure must be made and a "click" is shown, as the aluminum material is harder and maybe not the exact way of manufacturing, it required a little more pressure, this caused the Driver cables to be damaged, which could not be repaired or covered by the official Seinnheiser warranty, I have lost one of the drivers completely, so I must import a new one and the price exceeds 100 euros, in conclusion, to look for a replacement

12 May 2025
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Reply from Custom Cans

Hi Ismael,

I'm very sorry to hear that your HD25 driver ended up being damaged; I suspect that the protective grill may have been placed off-center when popping out the driver, and when clicked back in, damaged the cables. I believe that the drivers retail for around £40 each.

To make up for the trouble, we'd like to extend a 10% discount on your next purchase with us, just let me know before you place the order :)

-- Kaya

Rated 5 out of 5 stars

Best Custom Sennheiser HD 25 in the market !!!

GREAT SERVICE !!!!

EXCELLENT QUALITY

This is my second time, I buy in custom cans they deliver to Mexico no issues and solved any problems.
Fully recommend

Thanks Again !

11 May 2025
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Reply from Custom Cans

HI Carlos - Very sorry that the mexican postal service did not manage to deliver your package.
I have issued a refund for you.

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