Currys - Guildford Reviews 

59
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TrustScore 4 out of 5

4.0

Unit 1 Ladymead Retail Park, Europa Park Road, GU1 1AJ Guildford, Surrey, GB

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Rated 5 out of 5 stars

I recently made a purchase of 4 x appliances from Currys Guildford Store. I was served by a lovely lady named Catherine. She talked me through all my buying options, had good knowledge of all the pr... See more

Rated 5 out of 5 stars

I bought a radio at the local Currys shop on a Thursday. However, the shop assistant told me that, as there were none in the store a new unit would be delivered either on Sunday (today) or before next... See more

Rated 5 out of 5 stars

Firstly Id like to thank all the staff their for their service. Everyone was extremely helpful and patient with all my questions and requests. Specifically Dhiya, she helped with with the majority of... See more

Rated 1 out of 5 stars

Currys Guildford. Very short of staff. Waited ages to speak to someone and then only managed to speak to the Samsung rep. He was helpful, however, we had been there so long we needed to get lunch. On... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Guildford

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit 1 Ladymead Retail Park, Europa Park Road, GU1 1AJ, Guildford, Surrey, United Kingdom

  • 03445610000

4.0

Great

TrustScore 4 out of 5

59 reviews

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4.0

All reviews

(59)

137,866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

I recently made a purchase of 4 x appliances from Currys Guildford Store.
I was served by a lovely lady named Catherine. She talked me through all my buying options, had good knowledge of all the products and couldn't have been more helpful. She made the entire process simple and straightforward. She made my visit to the Guildford store a thoroughly enjoyable time. Thank you Catherine for your amazing customer service.

21 October 2026
Rated 3 out of 5 stars

Very let down

I bought a new mobile phone. I was sold a new charger at £27.99 which I am pretty sure was unnecessary. They kept trying to get me to agree to buying a new plan for my phone. I did not want to change my plan as I am quite happy with it. I paid to have the items transferred from my old mobile phone to the new one. They only transferred my contacts and then told me the SIM card needed replacing. I had to return to Vodafone the next day. Vodafone did not see any problem with the SIM card and said that the transfer of my old phone was not dependent upon a SIM. I felt very let down by Curry's.

13 October 2026
Currys  - Guildford logo

Reply from Currys - Guildford

Hi, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future.

Rated 2 out of 5 stars

Very rude staff

20 October 2026
Currys  - Guildford logo

Reply from Currys - Guildford

Hi, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future. - Jodie

Rated 1 out of 5 stars

Currys Guildford short of staff

Currys Guildford. Very short of staff. Waited ages to speak to someone and then only managed to speak to the Samsung rep. He was helpful, however, we had been there so long we needed to get lunch. On return we decided to buy an ex display television to take advantage of a discount. It then took almost 90 minutes to get that sorted out as no-one seemed to know what to do or how to do it. No one seemed to care about customer service. It wasn't that busy, but it took a total of 2.5 hours including a short lunch break to buy a television. Almost all of that was just waiting around, being ignored even though the staff knew we were waiting for service.

19 October 2026
Unprompted review
Currys  - Guildford logo

Reply from Currys - Guildford

Thank you for taking the time to provide us with your feedback, please accept our apologies that we have not met yours and our expectations on this occasion. We value this information, and it will assist us in our efforts to improve our services. We hope you will consider shopping with us again in the future.
Review reference number-CUR77007

Rated 5 out of 5 stars

I bought a radio at the local Currys…

I bought a radio at the local Currys shop on a Thursday. However, the shop assistant told me that, as there were none in the store a new unit would be delivered either on Sunday (today) or before next Tuesday. As it turned out the unit arrived at about noon yesterday (Saturday) instead. What's more, I am very happy with the product. Thank you Currys!

18 October 2026
Rated 1 out of 5 stars

I paid for my order on Sunday and was…

I paid for my order on Sunday and was told it would be ready for pickup the next day; I still haven't received any update on my order (it's Wednesday)—it's embarrassing!

14 October 2026
Currys  - Guildford logo

Reply from Currys - Guildford

Hi, We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. 

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue. - Shauna

Rated 5 out of 5 stars

Helpful people assistants

Helpful people assistants, knowledge of the product.
Friendly quick and easy service.
The very helpful delivery men, were friendly clean and very quick with fixing in my cooker. I would RECOMMEND them to everyone.
Thank you currys. At Guildford

5 October 2026
Rated 1 out of 5 stars

“Unreliable Deliveries and a Very Disappointing Experience”

⭐ 1 Star

I ordered a , but Currys failed to deliver twice, even after waiting more than 10 days. Very disappointing service and poor delivery management. Honestly, if you want to buy from Currys, just order online and avoid the store. I would not recommend them based on my experience

13 October 2026
Unprompted review
Currys  - Guildford logo

Reply from Currys - Guildford

Hi Zaaz,
We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR76369. Please include your name, address (inc. postcode), contact information, 'CUR' order number and any other details you feel may help. Please be aware we are currently experiencing a delay in processing times and we will get back to you as soon as possible.
Thanks, Jodie

Rated 5 out of 5 stars

Service very good

Service very good, delivered on time by two young men who were very quick and clean and also very knowledgeable, I would like to think they are well looked after, Cris and Michal thank you.

8 October 2026

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