Currys - Birmingham Selly Oak Reviews 

The salesman and the lady on customer service were really helpful and friendly.

All was good, but Currys did not let me know the phone had arrived. When I received a message asking me how I was enjoying the phone, it was the first indication it was in the shop! All good though.

My order was placed on 30/9 ,supposed to be delivered to the store on 2/10. Still no confirmation ov delivery, nobody has contacted me to say when my order will be in store.
Can’t get through to customer services on the phone. The web chat is full of idiots that never really answer your questions.

I ordered a laptop and charger online to pick up on a Thursday. I waited until 5pm on the day of pick up and was still yet to receive an email confirming my product was ready to collect. I rang the Curry's central number and was advised it would be ready by the Friday (when I was not availabile for pick up) and was advised to contact the store directly. They were unable to give me this number.

It turned out that there was no number available for contacting the store directly and I instead had to be connected to a video call with a salesperson. They advised my laptop should be ready no later than 5pm but could not confirm this.

I went to the store hoping the laptop would be ready. I was helped and advised brilliantly by Lizzie. She apologised for the lack of communication from Currys and sorted out the fact that the charger had not arrived with the laptop. She also helped me to select extra accessories for the laptop such as an external CD drive. Her professionalism and courtesy were outstanding and I wish I could give her a separate review to my overall experience as she was easily a 5-star employee.

Overall, I was unimpressed by Curry's telephone and internet support and their lack of communication, but very impressed by the in-store assistance at the Selly Oak branch.

Honestly the staff interaction was appalling i went to counter to put order in for something the girl pressed her headset and said to another staff member could they come and serve me she then went away i was left waiting for several minutes and after a while a male staff walked passed and asked if i was being dealt i told him not sure i asked him about student discount he said they dont i explained i had it previously when purchased various things from the Highgate store his response was well why dont i go there a girl then arrived he left and so did I as i was disgusted as to the way i had been dealt with

Happy with my recent purchase, sales representative was Umesh.
Great service from him, informative and knowledgeable about the best items for my requirements.
Top man and good product.
A happy customer here.

Janet served us and couldn't have given a better service. Thank you assistant 27 Janet

Staff member was extremely helpful and made the process very easy.

The assistant was helpful. The delivery was as indicated.
The delivery man was helpful and pleasant.

So disappointed with the salesman who saved us today 27/9@ 15:30. Very rude young man, no greeting tried to give my ref as normal he did not want it but wanted to know what I had ordered I said the ref will tell you what I ordered and he said it’s not how you do it. I have always shown the salesman my ref and got my parcels that’s way. we argued about my name, my surname was the name to him no wonder he could not see my parcel. Muthi did not want to take the reference number gave him my name he could not get it came back for the second time now demanded my initial. Muthi you are a let down to Curry’s lovely staff who are always willing to help. Good luck to your rude and your abrupt salesman skills

Mushi is the best sales person I have ever met and he is a wonderful person

Ordering was simple. Awaiting delivery now

Easy to navigate the website and find what I was looking for.Ordered online and the communication was great as the collection in store.Will definitely buy from Curry’s again.

The customer service in store was most helpful.

Staff were helpful but the result reference the refund voucher is very poor and the time scale for replying was over 4 weeks.

Janet the lady who served us was very knowledgeable, polite and helpful.

Sylvester at your Selly Oak store was so knowledgeable and helpful. Choosing a new TV is pretty difficult with so many different choices and features. Sylvester patiently explained things and made the experience very pleasant. Thank you so much, Sylvester!

We needed a washing machine. The one we wanted would take 10 to 28 days to arrive ( not exseptable ) so we choose a different one. We paid more for the alternative one and the £25 we paid to take the old one away is scandalous ( RIP Off ). You should address this matter