Hi Freda,
Thanks for ordering from our Curry Leaf Cafe at Home service, and for taking the time to review. It's important to get honest feedback from customers in order to be able to improve what we do.
In this case, however, I do have to question whether a 1-star rating is a fair representation of the service & products you received.
To summarise:
1) The ordering process went smoothly and your food was delivered to you on time, and for free
2) The starters and side dishes were, in your words, "great"
3) The heating instructions were missing – definitely a minus point, for which I can only apologise. But they are clearly displayed in the product description and there is a big button linking to you the instructions in the shop that you ordered from.
4) You didn't like the Chicken Mappas, which seems to be the primary cause of the 1-star review. This is a traditional coconut-based dish from Kerala which uses whole spices in the sauce, as is normal in South Indian cooking. The chicken used is boneless thigh, not breast, which retains its moisture better during cooking and has more flavour. This isn't the kind of dish you'll find at your typical British high street Indian.
Tastes are subjective, of course. Which is why we have a policy of refunding or replacing any dish that the customer doesn't enjoy – had you let us know that at the time, we'd happily have taken the curry off the bill or sent another one for you to try. We want every customer to be 100% satisfied where humanly possible.
I'd ask you to take a moment to reflect on whether you feel that 1 out of 5 stars – which is very damaging for a small, independent brand like ours, and reserved for the very worst cases of customer service – is genuinely deserved in this case.
Kind regards,
Euan Sey, co-founder
