I bought a tin of harvest brown as I had used this successfully in the past. I had to return it as the paint had a pronounced orange tint to it. I contacted Cuprinol and was told that it was a rogue b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.
Akzonobel Building, Petersfield Avenue, SL2 5DS, Slough, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
complained about watery primrose white
after an investigation i was sent a voucher to buy a replacement product.
good work from deepa in customer service.

Reply from Cuprinol
Disappointed with marketing / communication on product ranges.
Cuprinol pebble trail is almost impossible to find in store anywhere. Whilst it’s not clear on any of there distributors website either. Searching around everywhere to find this to find out this specific product is not stocked in stock. The prices also range considerably, I mean, from £15 to £32 for the same 2.5L version. That’s really bad.

Reply from Cuprinol
Horrendous paint don’t buy it!
It states 5 year guaranteed!
I painted my fence in spring last year, in the summer it was looking awful and now it looks like a 10 year old fence. £25 x 3 tins isn’t cheap, but most annoying thing is wasting my time prepping and painting. I’ve painted my other fence with Johnson’s and it still looks like new a year later.

Reply from Cuprinol
Absolutely shocking paint very watery this used to be so nice and thick and smooth I’ve wasted more withe paint being watery I bought good quality brushes but lots of drips glad I placed dust sheets down there was more on the dust sheets I’m seriously thinking of contacting Trading Standards this not what it says it is on the tins
Cuprinol forest green duckback 2024 is much lighter than 2023. It means its impossible to catch new timber replaced slats with the same colour.
Any solutions anyone?

Reply from Cuprinol
Well I’m truly & absolutely shocked & massively disappointed in the Cuprinol silver copse fence paint wow just wow spent hours painting my fence with it over this last week & worked tirelessly after work painting it & to wake up this morning after a rainy night to walking down stairs this morning to look outside in the garden & half of it has ran off the panels I’m lost for words tbh 😡😡
It says it lasts 5 years on the tin it hasn’t lasted 5 days
I don’t get a lot of time to waste due to other things happening & commitments so this has really done my head in
Any one at Cuprinol wanna contact me please feel free ….

Reply from Cuprinol
Bought this fence paint from B&M store, was very happy with a colour (dusted aloe). But it definitely needs lots of coats (3-4 is a must) which is very tiring job for 18 fences. Painted 4 fences so far and after 2 days was raining all night. Now paint started running off. So disappointing that I feel like crying. It means that will definitely will not stay for 5 years. Now I need to clean off all the messed up paint from my fences because it looks horrible now, and again lots of extra job.
Unfortunately I didn’t read reviews for this paint, if I would I wouldn’t be in this situation.
I would definitely wouldn’t recommend this Cuprinol fence paint!

Reply from Cuprinol
Painted a new fence 3 coats 2 days ago got up today to the rain and panels are all running ,the paints coming off in my hands ,silver copse ducksback,what a waste off 2 tubs

Reply from Cuprinol
Brought 6 5 litre tubs of cuprinol ducksback dusted aloe,painted the fences on all dry and sunny days,4 coats on each panel to cover the grey,looked nice at first,now raining and it's gone yellow and streaky and in some parts back to grey,it was alot of hardwork painting 20 fence panels for the rain to wash it away,nothing like the consistency it used to be now its more like water,I'd avoid at all costs
Don’t know if they will bother replying given their 78% shocking 1 * reviews. I get there are subtle batch differences in colour, but really, light and dark brown are not the same !!

Reply from Cuprinol
I'm so so disappointed that I didn't check the reviews before hand. This cuprinol one coat sprayable is astonishingly awful. Two coats won't even begin to give an even coverage. I don't think I ever used such a thin appalling wood. stain/paint ever. I have used 1 5lt tin moved onto the second and now cancelled the order for the other two. I wish you could see the photos of this atrocious product. Avoid at all costs

Reply from Cuprinol
Four coats last summer on new and old fence and now it going mouldy
So much for six year guarantee
Emailed Cuprinol to ask why
No answer
Poor customer service
I bought Cuprinol Duckers shed paint to re- coat a shed which was about 3 yrs old. I decided to fill a lot of nail recesses with external decorators chaulk, after painting the shed 3 times the paint keeps coming off the places that are chaulked. Some days later the rain came & washed off all the paint on the chaulked areas, the shed now looks a mess, you can get the paint off these areas easily as the paint has not cured. I’m going out now to buy something that sticks to chaulk.

Reply from Cuprinol
Cuprinol cedar coloured decking stain; We followed the instructions, '2-6 hour dry time', ours dried for over 24 hours, 'above 5c Celsius' (as it also wanted in the instructions), we did the staining at 8c celsius, with lots of breeze. It's now rained, and there is pooling of some of the stain in the grooves of the decking. This is only 1 coating, so the wood should of easily absorbed the staining. The decking is also brand new (well dusted), so no dirt or dust that hindered the absorption.
I think the dry time and temperature instructions were a stretch, basically a lie, or the product is of very poor quality.

Reply from Cuprinol
Cuprinal Ducksback shed + fence paint.
Please,please do not waste your money.
I spent around £100 on this paint, well over what I would normally spend but it had come highly recommended, and the prospect of not having to repaint my panels for 5years was extremely appealing.
I painted over old and new panels ,using silver copes and forest oak the results at the time was amazing.
This was Aug 2023, it's now Nov 2023 and I can honestly say at the top of my panels it is now none existence, this as also accured in other parts of the panels, deverstated is not the word, all my hard work wasted.
I painted in different weather temperatures and different times of the day.
I've emailed the company ,total waste of time ,excuses after excuses, never in all my years of painting fences as this happened.
They offered me one tub of paint in the garden shades, they said the paint I had used was the wrong type. (Shed + fence paint ? ) .
After reading other reviews the garden shades are just as bad.
I declined there offer ,informing then I needed to get some advice.
I honestly thought they had had a faulty batch.
Could anyone tell me if they actually got any compensation for their paint or just got brushed of
like me, I was offered one free tub of paint, which I thought pointless after my experience.

Reply from Cuprinol
Very disappointed with Cuprinol Daisy White Garden paint. Paint is very watery despite mixing in the tin. Coverage is appalling. Even with two coats you can clearly see the bare wood grain underneath. When rubbed with a finger after 24hrs drying a white powder comes off on your fingers. At approx £25 for 2.5Litres it should be much better than this. Do not buy this rubbish you are throwing your money away. Bye the way how can I get rid of the 3/4 of a tin of unused rubbish? Can I pour it down the drains? Can I send it back to Cuprinol in a plastic bag. I would not give this paint away as it is unfit for purpose. They should be sued!
Bought Cuprinol Ducksback in Silver Copse for my rough-sawn back garden fence last year. I used two coats on each panel and, at the time, was happy with the result. Now the coverage is patchy and non-existent on the top of the fences.
I thought spending more on a quality brand would make ecomical sense in the long run. Yet, remedying this will taken even more time and expense.
I deliberately chose Cuprinol Garden Shades Daisy white. I wanted white fence. Plus it said must not sand the fence. I painted parts at different days. Warmer days it was very very thick paint, but was easier to paint, fence had not seen rain for weeks prior nor after, then also painted parts on cooler days, paint was thinner watery dripping and hardly painting the fence, it rained 7 days prior painting and 2 days after painting. There were 2 months apart between painting sessions of warmer dryer and cooler wetter periods. Did two coats, 2nd one 1hr after first as instructed on the tin. And now 4 weeks after finishing latest painted part and 3 months since the first one, it is turning yellow more and more regardless when it was painted. Can not figure out why! I mixed paint in each tin, I followed instructions. Only thing is I bought is at B&Q at discounted price. Was I conned and paint was known to be old or not properly stored!!?? Or is it fault at Cuprinol end!!??? I am devastated. My back has been hurting like mad. Everyone around me who can see that fence in my garden is probably laughing! To now repaint it, Ill be in more s**t cs about 30mx165cm garden fence surafce, featerh at a time, Id need to sand first!!! It will 100% damage my back, then it will dictate choice of paints and price to repaint cs of sanding that in the Cuprinol tin said was not to be done, hence chose that product! My £100 gone to pot. Plus, the info on how many m2 the tin covers is BS. Absolutely devastated. I have no one to do work like this for me, my back is bad, and to pay someone...well glad I did not as it would have been waste of time and money! If I could sue someone Id do it in a flash. I needed it white cs of my S.A.D. eyes disorder to have bright fence. Living in the ground floor property seeing grey fence every day was seriously depressing, specially in the winter. Now am more affected cs of disaster I have on hand to resolve this issue.
Disgusting how they can turn a great product into a load of sh!t. Brought it a Few times in last year. It’s clearly not what it used to be. Got a tin from 2 years ago and it’s great. Now it’s all just water. A big plc just scamming us again. Shame on them as will not be buying any products from akzonobel again. If we all stop buying from them, then maybe they will stop scamming us!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.