Had a great evening watching James Taylor and his Allstar Band at the Scarborough open air theatre. The atmosphere was excellent and the venue brilliant, helped by it being a lovely summer evening... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the venue were polite and helpful, the venue it's self is pleasent and easy to get to. Unfortunately the support act was not to my liking and the lead singer had an annoying voice, bo... See more
Company replied
Tom Jones was fabulous. The venue is amazing, but let down by certain staff. One female steward refused to let a mother with her young child use the toilets, when all 12 portable toilets were empty. I... See more
Company replied
Amazing gig at the pieces hall. However the security entering the venue were less than professional. The woman who was wanding waited for me to put all my belongings back in my pockets before saying ‘... See more
Company replied
Company details
Written by the company
Live Music promoters, specialising in Promotion, Production and Event Management of Festivals, Stadiums and Theatre shows all over the UK.
Contact info
30 St John Street, EC1M 4AY, London, United Kingdom
- www.cuffeandtaylor.com
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cuffe & Taylor
Dear Christine,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
James Taylor concert Scarborough
We attended the James Taylor concert at Scarborough open air theatre on Saturday evening. We sat in the blue area and had a good view. Very enjoyable event on a beautiful summer evening. It appeared to be well organised and will be returning next month to see Nile Rogers.
25 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Hilary,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
I've attended 2 great concerts over a…
I've attended 2 great concerts over a couple of weeks. Both of which were amazing. Marti Pellow and Billy Ocean at the Piece Hall in Halifax. Also ,the Brilliant Teddy Swims at Scarborough Open Air . Both concerts were well organised, great helpful staff, and good venues. A special mention to all the staff who handed out cups of water. Piece Hall was a very hot night.
22 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Carol,
Thank you for taking the time to share your feedback following your recent visits to a few of our shows.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Absolutely brilliant night
Absolutely brilliant night. Tom Jones was amazing. The security staff on the ball but helpful. The rain stayed away and Scarborough Open air theatre ROCKED!
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Jennifer,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed Tom Jones!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Piece Hall is a fabulous venue Great…
Piece Hall is a fabulous venue Great night
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Mrs Jackson,
Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
The open air concert watching teddy…
The open air concert watching teddy swims was awesome, the weather was fantastic which helped.
Only downside i have, is i paid for seating and the ticket transfer was for standing only. I had complaints about standing. Which was better than seated. But this cost was greatly bigger than the standing prices.
23 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Paul,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed Teddy Swims!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Tom Jones at Scarborough
The staff at the venue were polite and helpful, the venue it's self is pleasent and easy to get to.
Unfortunately the support act was not to my liking and the lead singer had an annoying voice, both myself and my son could not wait for their spot to end.
Having said that the star of the show Tom Jones more than made up for it.
No wonder he is still wowing the crowds at 86 years of age, long may he go on.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear John,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed Tom Jones!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Went to watch Teddy Swims at Scarborough open air theatre
Went to watch Teddy Swims at Scarborough Open Air Theatre. Definitely need him to come back to Scarborough 😀 Fantastic show, great artist loved his interaction with the crowd. SOAT brilliant venue, great atmosphere, security staff polite and helpful.
23 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Lisa,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed Teddy Swims!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Great concert
Great concert. Staff were friendly and helpful. Great venue.k8
25 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Paul,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Great venue.
Great venue, good location. Tom Jones was brilliant as usual. Great evening, thoroughly enjoyable.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Carol,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We are so pleased to hear you enjoyed Tom Jones!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Tom Jones
Tom Jones was amazing. What a voice 😍 Great venue. Plenty of facilities.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Mrs Lister,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We are so pleased to hear you enjoyed Tom Jones!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
James Taylor was brilliant
James Taylor was brilliant, great atmosphere and great night out..
25 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Mrs Hiley,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We are so pleased to hear you enjoyed James Taylor!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Went David Byrne Cardiff castle.
Went David Byrne Cardiff castle.
Everything went smoothly from tickets purchase to attending the gig.
David and the band were outstanding,and the visuals brilliant.
Definitely by far one of the best gigs I've been to.CLASS!!!
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Carolina,
Thank you for taking the time to share your feedback following your recent visit to Cardiff Castle.
We are so pleased to hear you enjoyed David Byrne!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Scarborough Open Air Theatre
The show was amazing. All the seats at the venue give excellent views of the stage.
I think it is good you are allowed to bring in water. The venue is very organised and all the staff are friendly, helpful and efficient. A very safe venue, well managed
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Janet,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed the show!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Very well managed
Very well managed at Halifax peice hall. The staff were helpful and pleasant. Tom grennan was brilliant as always. The only complaint is that I tried to get ambulant seating and even though I went on as soon as tickets became available, they had all sold out. How does this happen. Yet I was stood next to the seating for this and there seemed to be a load of seats not taken.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Jean,
Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.
We are so pleased to hear you enjoyed Tom Grennan!
We’ll make sure your comments are passed on to the relevant team.
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
David Byrne at Cardiff Castle
David Byrne at Cardiff Castle. We were blessed with fine weather and had a fabulous time watching this performance. Outstanding. And as ever, Cardiff Castle was a magical setting. An amazing backdrop to an amazing show. Fairly smooth process buying and receiving tickets, multiple update emails prior to and on the day of the show and access to the venue was organised well too.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Mark,
Thank you for taking the time to share your feedback following your recent visit to Cardiff Castle.
We are so pleased to hear you enjoyed David Byrne!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Tom Jones was fabulous. One staff member not so.
Tom Jones was fabulous. The venue is amazing, but let down by certain staff. One female steward refused to let a mother with her young child use the toilets, when all 12 portable toilets were empty. Instead sent her right down to toilets half way down the arena. She stopped people going to the bar that had no customers there ands sent them to the other end to another bar. She was cocky and very very rude.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Lynne,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We are so pleased to hear you enjoyed Tom Jones!
We’ll make sure your comments are passed on to the relevant team.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Great venue but the change of layout not so great
Great venue, have attended a number of events over the past few years and have enjoyed it, even more as nice it’s so local. First time taking my son (9) and would say the new layout with the accessible platform in the north west corner means it’s not great for families.
When taking my daughter a couple of years ago being able to stand on the elevated area in the north west corner helped her not to feel so intimidated, but still able to see the stage
We arrived early 7pm and all the steps were full of people and nobody was willing to make room.
Perhaps allowing families with younger children to stand at the back of the accessible platform would be better?
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Charlotte,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We’ll make sure your comments are passed on to the relevant team.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
A great night seeing Tom Jones
A great night seeing Tom Jones, who can still blast out the tunes at 86! Our event was at Scarborough Open Air Theatre. This venue never fails to impress us, it is well managed and staffed and a great view from every seat. A brilliant evening again.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Mrs Phelan,
Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.
We are so pleased to hear you enjoyed Tom Jones!
We look forward to welcoming you back to another event soon.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
Tom Jones was amazing
Tom Jones was amazing. Well organised venue, great sound. My only complaint was the camera work. Not once did we see Tom in true colour. I think the cameraman must have found a special effects switch. He was either black and white, phychadelic or spinning which was disorienting. As we were sat a long way from the stage this was all we had to view.
26 July 2026
Unprompted review
Reply from Cuffe & Taylor
Dear Karen,
Thank you for taking the time to share your feedback following your recent visit to one of our shows.
We are so pleased to hear you enjoyed Tom Jones!
We’ll make sure your comments are passed on to the relevant team.
With very best wishes,
Joel
Customer Service Manager
Cuffe & Taylor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.