I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... See more
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Review summary
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quick... See more
Company replied
We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemm... See more
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Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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After a very stressful couple of days…
After a very stressful couple of days re my booking with Cunard Queen Victoria Janine from Cruise Nation resolved all the problems efficiently and was a great help to me as a disabled traveller. Ive found Cruise Nation to be a fantastic company to do travel with and will continue to use them for any future travels. Fantastic customer service throughout the whole process. Thanks Janine now I can look forward to enjoying my upcoming Cruise.
5 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re so pleased to hear that Janine was able to resolve everything efficiently and provide the support and reassurance you needed after what had been a stressful couple of days.
It’s fantastic to know that Janine’s help made such a difference and that you can now look forward to your upcoming cruise with peace of mind. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for your continued support of Cruise Nation, and we hope you have a fantastic cruise! 🚢
It has been a great pleasure dealing…
It has been a great pleasure dealing with Cruise Nation from booking our cruise for my partners 60th birthday. After initial booking I have changed and added things and Janine has been extremely helpful / calm and understanding with me giving me different options. Thank you Janine
4 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that it has been a pleasure arranging such a special trip with Cruise Nation for your partner’s 60th birthday.
It’s fantastic to know that Janine was able to support you with all of the changes and additions to your booking, providing helpful advice and different options along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
We hope you both have a fantastic celebration and an unforgettable cruise!
Jemma has been remarkable
Jemma has been remarkable, handled my request professionally and very swift, done in minutes and not hours! AND she taken over this query from someone who's off!
Thank you very much Jemma
4 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such professional and efficient service while handling your request.
It’s fantastic to know that she was able to take ownership of your query, pick it up seamlessly, and resolve everything so quickly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Olivia was excellent with communication…
Olivia was excellent with communication and efficiency of resolving our query.
3 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia provided excellent communication and resolved your query so efficiently. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you Kimberly!
Booked with cruise nation a couple times and always had a great experience.
I called today with a query regarding a name change, Kimberly was very knowledgeable and so efficient in sorting this out for us and kept us updated.
Highly recommend
3 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you’ve continued to have such positive experiences with Cruise Nation.
It’s fantastic to know that Kimberley was able to assist with your name change so efficiently, keeping you updated throughout and providing the knowledgeable service we strive to deliver. We’ll be sure to share your kind comments with Kimberley, who will be thrilled to receive your recognition.
Thank you for your continued support, your recommendation, and for choosing Cruise Nation. We look forward to helping you plan many more fantastic holidays. 🚢
Janine was Very helpful with various…
Janine was Very helpful with various questions.
8 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to help with your questions.
We’ll be sure to share your lovely comments with Janine & the wider team. Thank you for choosing Cruise Nation, and we hope you have a fantastic holiday!
Customer Service
Dealing with Kimberley is always a pleasure. Really professional with a personal touch and always goes the extra mile 😊👏thank you really appreciate all the hard work.
1 August 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley continues to provide such professional and personal service. It’s fantastic to know she always goes the extra mile, and we’ll be sure to share your kind comments with her. Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise! 🚢😊
I nearly always book my cruises with…
I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords, Japan and New England and all have been fantastic holidays packaged well by Cruise Nation. On our most recent trip to New England, Jemma responded so quickly to a last minute request to amend our booking to a different hotel. Can’t fault the service. Thank you
30 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that you’ve enjoyed so many fantastic holidays with us, from Alaska and the Norwegian Fjords to Japan and New England.
It’s fantastic to know that you value our carefully put together packages, competitive prices, and the service we provide. We’re especially pleased that Jemma was able to respond so quickly to your last-minute hotel amendment and ensure everything was taken care of for you.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. Your recommendations to friends mean a great deal to us, and we truly appreciate your continued trust in Cruise Nation.
Thank you for choosing Cruise Nation, and we look forward to helping you plan many more unforgettable adventures.
Excellent service from Jemma
Excellent service from Jemma, ( Cruise Nation) talked through the whole process and explained every questions that I had.
31 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such excellent service throughout your booking experience.
It’s fantastic to know that she took the time to talk you through the entire process and answer all of your questions clearly, ensuring you felt informed and confident every step of the way. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Trying to contact them now line going…
Trying to contact them now line going dead. Typical but like someone said Plenty more cruise line booking agents like Vivavoyage had great service before. Been waiting for a response from them yes I will pass your details to the agent or I will personally reply. 2 weeks on and guess what !!!!!!! Nothing. Answer your phone
You had an email yesterday still no call. Have we paid the finale balance orrrrrr yes we have
31 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced when trying to contact us. We understand how frustrating this must have been, particularly when you were expecting a response that never arrived.
We'd really like the opportunity to investigate this further. Please could you email sales.managers@cruisenation.com with your contact number and the approximate dates and times you have tried to call us? This will help us investigate what has happened, and a member of our management team will then give you a call to discuss your experience.
We appreciate you bringing this to our attention and hope we have the opportunity to restore your confidence in Cruise Nation.
Janine was incredibly helpful and…
Janine was incredibly helpful and knowledgeable she was very informative and gave us clear information and advice
30 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine provided such helpful and knowledgeable service.
It’s fantastic to know that she was able to provide clear information and advice, ensuring you felt well informed throughout. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Gemma has been excellent and more than…
Gemma has been excellent and more than helpful making our special occasion one to remember.
Well Done
Gemma
30 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such excellent support and helped make your special occasion even more memorable.
It’s fantastic to know that she went above and beyond to assist you, and we’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a truly unforgettable cruise
Terrible customer service
Recently wrote a review on cruisenation customer service. I had a valid complaint that I left a review about on here. A certain Natasha Crossley fobbed me off as most do. I requested to speak to her manager. She gave me an email address for some person called Phil. Phil feels he is too important to respond. I was totally ignored. Plenty other cruise sites happy to book with.
24 July 2026
Unprompted review
Great assistance/hospitality off the…
Great assistance/hospitality off the staff
⭐⭐⭐👸
27 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you received such great assistance and hospitality from our team.
Providing friendly, helpful service is something we pride ourselves on, so it’s wonderful to know this was reflected in your experience. We’ll be sure to share your kind comments with the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
I contacted Cruise nation about…
I contacted Cruise nation about changing the cabin allocated to us. Jemma was great in sorting this out quickly. 10/10 customer service!
27 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help you change your cabin allocation quickly and efficiently.
It’s wonderful to know that you received the level of service we strive to provide, and we're thrilled that you rated your experience 10/10. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Great Service
Jemma was really helpful when rearranging our flights from Newcastle instead of Heathrow for our cruise. She was very informative and even found a direct flight from Newcastle to Barcelona instead of going via Heathrow.
25 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help rearrange your flights and find a more convenient option for your cruise.
It’s wonderful to know that she took the time to find a direct flight from Newcastle to Barcelona, making your journey even easier. Providing helpful advice and finding the best travel options for our customers is something we pride ourselves on, so we’re pleased Jemma was able to do just that.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you received friendly, polite, and prompt service from our team.
We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
I had a problem with my booking
I had a problem with my booking, it had been incorrect for some time. I am grateful to Jemma for sorting it out
24 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re pleased to hear that Jemma was able to assist and resolve the issue with your booking.
We understand how important it is for any concerns with your holiday arrangements to be addressed, and we’re delighted that Jemma was able to provide the support needed and get everything sorted for you.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation.
I upgraded my cruise with Janine
I upgraded my cruise with Janine , Who was very friendly and helpful.. This is the third cruise I've booked with cruise nation and it's always been very good.
23 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Janine provided friendly and helpful support while arranging your cruise upgrade.
It’s fantastic to know that this is your third cruise booked with Cruise Nation and that you’ve consistently received a great experience. We truly appreciate your continued support and loyalty.
We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to helping you plan many more cruises in the future.
I spoke to the agent in cruise Nation Customer Support , Janine
I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quickly and friendly and completed this within hours. Well done Janine, No wonder I always come to Cruise Nation for any Cruise booking. Keep it up !
23 July 2026
Unprompted review
Reply from Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Janine was able to assist with arranging the necessary accessibility support for your wife following her recent hip replacement.
It’s wonderful to know that she acted quickly, provided friendly support, and helped ensure everything was arranged smoothly with the airline and cruise line. We understand how important it is to have the right assistance in place when travelling, and we’re pleased Janine could make this process easier for you.
We’ll be sure to share your kind words with Janine and the wider team, who work hard to deliver excellent service and support to our customers.
Thank you for your continued loyalty to Cruise Nation, and we look forward to helping you with your future cruise bookings.
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