Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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Review summary
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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As usual the response to my enquiry was…
As usual the response to my enquiry was quick, although my question was not fully answered.
9 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re pleased to hear that you received a quick response to your enquiry, but we’re sorry that your question was not fully answered on this occasion.
This is not the standard we aim to provide, and your comments will be shared with the team to ensure we improve the clarity and completeness of our responses.
If you would like us to revisit your query, please don’t hesitate to get back in touch — we’d be more than happy to assist further.
Customer services contact
Had some queries that Janine in customer services dealt with in a very personal & professional manner.
Put our mind at ease and pointed us in the right direction along with providing options.
Excellent customer service.
8 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to assist you in such a personal and professional manner, helping to put your mind at ease and provide clear options.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent customer service.
Kimberley 5 star service !!!
Through a difficult and turbulent time, with our flights being cancelled due to conflict in the middle east, Kimberley was incredibly supportive, helpful, patient and really cared about us getting to our cruise in Australia. She constantly kept us updated and worked to find us an alternative way of getting to our ship in Sydney. She was extremely down to earth but very professional and made us feel that she would sort it out for us, which she did. Please pass on our thanks for a job well done.
7 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re truly sorry that your travel plans were disrupted due to the situation in the Middle East, but we’re delighted to hear that Kimberley was able to support you throughout such a difficult and uncertain time.
It’s great to know she provided consistent updates, reassurance, and worked hard to arrange an alternative route so you could still reach your cruise in Sydney. We’re especially pleased she made you feel supported and confident that everything would be taken care of.
We will certainly pass on your thanks to Kimberley and the wider team, who work hard every day to deliver outstanding service, particularly in challenging situations like this.
Janine was very helpful and polite and…
Janine was very helpful and polite and closed my query promptly.
5 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that Janine was helpful, polite, and able to resolve your query promptly. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
First class service
Jemma was professional,friendly and very helpful with my queries. Excellent service
3 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma provided professional, friendly, and helpful service. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service.
Fantastic service from Jemma
Fantastic service from Jemma in Customer services, answered my question very quickly and then added the package we’d chosen and within an hour a revised booking confirmation was sent through, thoroughly recommend Cruise Nation
3 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such quick and efficient service, ensuring your booking was updated seamlessly.
We truly appreciate your recommendation and will be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Australian cruise
After worrying times around travelling through the middle east to get our cruise in Australia, Olivia at Cruise nation arranged us to fly us a different route at our request.She made sure we were happy and made assured. Also we have managed to get ourselves a extra 2 day post cruise in Sydney at no extra cost thanks to Olivia's hard work.
Although it was a bit longer to get there we were happy to have the security that we should make our cruise safe and sound. Great to deal with someone who genuinely tried to make things good out of a bad situation.
1 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia was able to support you and arrange an alternative route to ensure you reached your cruise safely. It’s fantastic that her hard work also allowed you to enjoy an extra two days post-cruise in Sydney at no additional cost.
We’re so pleased that you felt reassured and well looked after during a stressful situation, and we’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to turn challenging situations into positive experiences.
Professional and supportive service
We were about to go on a cruise to Australia. Unfortunately the flights there were via the UAE and were affected by hostilities in the Middle East. This effectively stopped us from going away as we were taking FOCD advice on travel via this country. We contacted Cruise Nation and whilst there was a large degree of uncertainty they did help us to re-book another cruise albeit in a different area and later in the year. Initially Kimberly guided us through this followed by Scott. The service we received in the end was excellent. We realise we were luckier than many people who have been stranded and extremely faced a very difficult situation. Considering the pressure that Cruise Nation were under and must have been inundated with many customers with similar issues. We feel that they were very professional and positive. We can't thank them enough.
26 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your thoughtful feedback. We’re very sorry that your original travel plans were affected by the situation in the Middle East, but we’re pleased to hear that Kimberley and Scott were able to support you during such an uncertain time.
We completely understand how challenging these situations can be, and it’s great to know that you felt supported and were able to rebook an alternative cruise. We truly appreciate your patience and understanding during what was a very busy and complex period.
We’ll be sure to share your kind words with Kimberley, Scott and the wider team, who work hard every day to deliver professional and supportive service.
Cruise ammendments …
Bought a few cruise deals from Cruise Nation. Olivia has helped me most recently in the post sales team by changing our hotel. She's been very helpful. Thanks. Cruise Nation is my go to cruise deal company.
26 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that Olivia was able to assist you with your recent amendments and provide helpful support.
It’s great to know we’re your go-to company for cruise deals, and we’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver great service.
Kimberley was very helpful and did her…
Kimberley was very helpful and did her utmost to ensure we made it out to Australia to meet our cruise with minimum impact on our itinerary and we were very appreciative of how we were kept informed throughout this process
24 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Kimberley was able to support you and help ensure you reached Australia with minimal impact to your itinerary.
It’s great to know you felt well informed throughout the process, and we’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service.
Cruise Nation really are the best!
Wonderful friendly service from the super-efficient Jemma at Cruise Nation. Thank you for making my cruise booking experience an excellent one. I wouldn't hesitate to book with Cruise Nation again and highly recommend them.
16 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such friendly and efficient service, making your booking experience an excellent one.
We truly appreciate your recommendation and will be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Unbelievable professional service …
So today I had the most incredible service from Olivia, as a retired travel agent I know how stressful it gets when issues in the world happen to cause so many changes (covid, wars etc). Olivia was efficient knowledgeable and completely dedicated to sorting out re routing us to get to our cruise avoiding the Middle East airlines(which we are still booked with). Nothing was any trouble even though we were just over the two weeks before travel she realised that we happily would bring our flights forward, yes we had to pay more but she explained fully how much we would get refunded once or if the Qatar airline would allow free cancellation (due to airspace being closed). Thank you and thank you to Kaleigh who also supported me a week or so ago. You are both a credit to your company.
19 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia provided such professional, knowledgeable and dedicated support during what must have been a very stressful situation. It’s especially meaningful coming from someone with your own experience in the travel industry.
We’re also pleased to hear that Kayleigh was able to assist you previously, and we’ll be sure to share your kind words with both of them and the wider team, who work hard every day to deliver great service.
Thank you again for your patience and understanding, and we hope you have an amazing cruise.
A very good experience
I recently booked a cruise through cruise nation and I couldn’t fault the experience. Scott was friendly, professional and made the whole process very easy.
18 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you had such a positive booking experience and that Scott made the process easy, friendly and professional. We’ll be sure to share your lovely comments with Scott and the wider team, who work hard every day to deliver great service.
After problems with our flights through…
After problems with our flights through Abu Dhabi Kimberly and the flight team went to great lengths to sort alternative flights for us. We have gone from a cancelled trip to looking forward to an amazing holiday thanks to Kimberley. Outstanding customer service.
13 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that your travel plans were initially affected, but we’re delighted that Kimberley and our flights team were able to step in and arrange suitable alternatives for you.
It’s great to know that what started as a stressful situation has turned back into something to look forward to. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver outstanding service.
Offered perfect holiday
7 days at Universal Orlando and 7 day Cruise around the Caribbean was a perfect holiday for us. Flights, accommodation and cruise were great with no issues. Would use Cruisenation again.
22 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that your cruise and stay holiday was perfect for you and that everything ran smoothly from flights to accommodation and your cruise.
We truly appreciate your support and recommendation, and we look forward to helping you plan your next holiday.
Very Helpful and friendly service.
Jemma was very helpful and friendly,our query was resolved.
10 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was knowledgeable and extremely helpful. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
Jemma was very knowledgable and…
Jemma was very knowledgable and extremely helpful.
10 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was knowledgeable and extremely helpful. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
Conflict in the Gulf - return flight cancellation
As a result of the recent conflict in the Gulf, our return flight was cancelled. Initially, the airline was not offering any support or rerouting of flights, and as a result, we were stranded in Hong Kong. During this extraordinary time, Kimberely, at Cruise Nation, worked tiredlessy to look after our safety and wellbeing. She made us feel that we were her priority, and it was a real comfort to know that we had someone back in the UK fighting our corner. I can't imagine the amount of time and effort she had to put in to secure our flight home, but she somehow worked her magic. A big thank you to Kimberely and other Cruise Nation staff who supported us during this extraordinary period, and helped us get back home - it was very much appreciated!
9 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re delighted to hear that Kimberley was able to support you during such a difficult and uncertain time.
Situations like this can be incredibly stressful, so it’s wonderful to know Kimberley was able to provide reassurance and work hard to help arrange your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
We truly appreciate your feedback and are very pleased you are now safely home.
Virgin Voyage cruise amendment to booking
I booked a Virgin Voyage cruise with cruise nation for myself and three colleagues. When booking we were given 2 cabins on deck 8 and after reviewing the cabins we wanted to change decks. Therefore, started to be in contact with Kimberley at booking management via email. She was very polite and helpful with dealing with my request through emails in which I believe we had a good outcome on upgrading the cabins to deck 11.
To a point where I would be happy to communicate with Kimberley again, which I have about booking another cruise early next year.
9 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re pleased to hear that Kimberley was able to support you during such a difficult and uncertain time.
Ensuring our customers feel supported and looked after during unexpected situations is extremely important to us, and it’s wonderful to know Kimberley was able to provide reassurance and assist in arranging your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you Kimberley
During such a stressful time Kimberly managed to reassure us and reroute our flights due to the current Middle East situation. She was calm and most helpful considering she has had to deal with a lot of anxious customers at such a difficult time over the week. I have used Cruisenation for many years now and would not really consider using another cruise company. The staff are always pleasant and helpful. Kimberly really took charge of the situation and made sure we would not lose our holiday. We are most grateful to her for her effort Thanks again Kimberly. .
7 March 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that Kimberley was able to provide reassurance and support during what must have been a very stressful situation. It’s great to know she was able to assist with rerouting your flights and help ensure your holiday could continue. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
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