Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crucial has officially lost my 4TB SSD, which was delivered and signed for at their facility on March 24th (Proof of delivery available). Since then, it has been a disaster. First, th... See more
There is always a difference in the price vs the cost. Crucial and Micron sometimes are more in price but the standards of care, the complete accuracy of those recommendations from the late... See more
I consulted with the agent because the RAM I purchased was suspected to be defective, and the issue was resolved very clearly. So, I was able to proceed with the RMA and got a chance to use the RAM ag... See more
Company details
About Crucial.com
Written by the company
High performance RAM and SSDs from Crucial.com. Find memory upgrades and solid state drives guaranteed to be 100% compatible with your system when you use our Crucial System Scanner or Crucial Advisor™ tool. As a brand of Micron, Crucial products are manufactured completely in-house for higher quality. Free shipping and on-demand support.
Latest products:
Crucial Pro Overclocking DRAM
Push performance to the next level with the blazing speed and massive bandwidth of Crucial DDR5 Pro Memory: Overclocking Edition. Mobilize the power of low latency to beat the clock and fuel your next win instead of worrying about performance bottlenecks. Our powerful overclocking DDR5 Pro memory supports next-gen multi-core CPUs and features Intel® XMP 3.0 and AMD EXPO™ support1 on every module.
Crucial® T705 PCIe® Gen5 NVMe™ SSD
Hold on tight — the Crucial® T705 Gen5 NVMe® SSD is taking Gen5 performance to the next level. Fuel your gaming, create at the speed of ideas, and power through AI applications with ease with this fully optimized Gen5 masterpiece that works with your motherboard heatsink.
Crucial Pro Overclocking DRAM
Push performance to the next level with the blazing speed and massive bandwidth of Crucial DDR5 Pro Memory: Overclocking Edition. Mobilize the power of low latency to beat the clock and fuel your next win instead of worrying about performance bottlenecks. Our powerful overclocking DDR5 Pro memory supports next-gen multi-core CPUs and features Intel® XMP 3.0 and AMD EXPO™ support1 on every module.
Crucial® T705 PCIe® Gen5 NVMe™ SSD
Hold on tight — the Crucial® T705 Gen5 NVMe® SSD is taking Gen5 performance to the next level. Fuel your gaming, create at the speed of ideas, and power through AI applications with ease with this fully optimized Gen5 masterpiece that works with your motherboard heatsink.
Contact info
United States
- www.crucial.com
3.8
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once again another very good experience…
Once again another very good experience with a purchase at Crucial!!
If only my MacBook Air memory was able to be easily increased.
Crucial is my go-to source for my devices. Thank you!!
27 December 2024
Reply from Crucial.com
Hello Pankaj,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Never received items purchased
Never received items purchased. Crucial site shows them as never shipped and you never responded to questions sent through customer service portal. Filed dispute with Amazon and credit card.
26 December 2024
Reply from Crucial.com
Hello Anthony
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Used before and had excellent service…
Used before and had excellent service so had no second thoughts about using Crucial again. I was not disappointed
26 December 2024
Order arrival
I didn’t know if it came or not and the order tracking was showing nothing. It would be great if you can improve it.
22 December 2024
I’ve always had a wonderful experience…
I’ve always had a wonderful experience with crucial. Any system I have the website works smooth. It’s always available always reliable. I enjoy the software that reviews my existing computer to let me know exactly what I have to order and what recommendations they have. It’s a wonderful tool and I’m so grateful for this service.
25 December 2024
Correspondance on site perfect
I could find on site thé perfect correspondance , it works great.
19 December 2024
Memory arrived on time and in perfect condition.
Memory arrived on time, and installed without issues!
23 December 2024
I put in the order before Christmas…
I put in the order before Christmas holiday period. I went on vacation and expected the RAM to be delivered while on vacation.
After many days order was never processed!
I called customer service several time!
1st time call, they said it should be fixed and shipped by 24 hours - this never happened.
2nd call, they had issue seeing Order Number, they said they would call me back within 24-hours! - This also did not happen!
3rd call: I called and asked for any status? They said no updates, appeared they could not do anything about my order and I explained I am now going to go back home and to CANCEL my order!
19 December 2024
Reply from Crucial.com
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
No response after purchase
I purchased an item on 23 Dec 2024. Up until now, I still didn't receive any feedback from crucial.
On the website, it says after purchasing, we will receive a confirmation within 48 hours, but today is 6 Jan 2025, I am still waiting.
If Crucial team sees this, please assist my case, thank you very much!
23 December 2024
Reply from Crucial.com
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Made it easy to find the correct memory…
Made it easy to find the correct memory upgrade for my PC. Installation was also straight forward. However, a next day delivery, rather than having to wait over a week, would have been great.
18 December 2024
Great product delivered quickly
Great product delivered quickly. Software for cloning existing drive was easy to install and use.
22 December 2024
fast shipping and compliant product
20 December 2024
FRAUD.
I contacted Crucial about the order that someone placed fraudulently prior to the order being shipped. Instead of stopping the order and refunding it they not only sent it to the individual but they let them not once but twice pick a different item since the original item was out of stock.
20 December 2024
Reply from Crucial.com
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Multiple RAM Orders Inexplicably Cancelled
I have sent in two orders to Crucial for RAM in the past few weeks, and both of them were cancelled the day after. I entered all my information correctly (triple-checked), and I used a different valid payment method each time. The orders were cancelled with no explanation and no notification. This has happened to other people over the last few weeks, and they need to fix this problem.
I have ordered from Crucial in the past, but I'm shopping somewhere else now.
3 January 2025
Unprompted review
Reply from Crucial.com
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Not going for the third strike.
Used the online purchase directly from Crucial.
What a failure that turned out to be.
Both times trying to purchase the same thing. RAM.
Nothing crazy, under 100$ US. However, the online purchase procedure was flawed in my case both times.
I tried using a credit card first. The card was good; however, although I received a confirmation from Crucial, there was no purchase order, and there was no record of the purchase.
Thank goodness it didn't process on my card.
So, after realizing that I had tried again with a debit card, the card was sound. There is more than enough in the account—same result.
So, I gave up. I will not purchase Crucial RAM again, and I am rethinking replacing SSDs with Crucial devices. I am going in a different direction now.
22 December 2024
Unprompted review
Reply from Crucial.com
Hello Stephen,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
I was told that the payment system you…
I was told that the payment system you go though was at error using PayPal I called them and they said it was from the payment system you use so I called them and they say it is your system with the issue. So I made an account and used my credit card and the order was still cancelled. What is going on with your system and not letting anyone buy stuff? from the 19-21
19 December 2024
Unprompted review
Reply from Crucial.com
Hello,
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
It's been three weeks since I ordered
It's been three weeks since I ordered. I went to check the status on the order and I received only one email. There was a link included to check the status. But in order to check the status I needed an order number that was not supplied.
I've heard the horror stories on reddit etc. about the customer service, so I'm not looking forward to having to address this once their lines are open again.
22 December 2024
Unprompted review
Reply from Crucial.com
Hello Matthew,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards
Crucial
you sell rgb ram modules but can't even…
you sell rgb ram modules but can't even supply a decent program to control it. sales bluff!!
will never buy ballistix ever again.
4 December 2024
Unprompted review
Reply from Crucial.com
Hello,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.