Crucial.com Reviews 

8,308
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers had a great experience with this company. People frequently mention that the friendly customer support agents are extremely helpful, highly knowledgeable, and quick to resolve technical problems during consultations. Many loyal consumers also appreciate the exceptionally high quality of the hardware parts and the overall reliable performance of their purchases over the years. However, some customers also noted frustrating issues with defective hardware products suddenly failing shortly after initial installation and normal daily use. Some reviewers were not happy with delayed responses and extremely long waiting times when trying to secure necessary warranty replacements for broken items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, often highlighting initial satisfaction with... See more

Customer service

People report ambiguous experiences with customer service. While some reviewers praised quick, knowledgeable... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT.... See more

Rated 3 out of 5 stars

Crucial has officially lost my 4TB SSD, which was delivered and signed for at their facility on March 24th (Proof of delivery available). Since then, it has been a disaster. First, th... See more

Rated 5 out of 5 stars

There is always a difference in the price vs the cost. Crucial and Micron sometimes are more in price but the standards of care, the complete accuracy of those recommendations from the late... See more

Rated 5 out of 5 stars

I consulted with the agent because the RAM I purchased was suspected to be defective, and the issue was resolved very clearly. So, I was able to proceed with the RMA and got a chance to use the RAM ag... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Store

About Crucial.com

Written by the company

High performance RAM and SSDs from Crucial.com. Find memory upgrades and solid state drives guaranteed to be 100% compatible with your system when you use our Crucial System Scanner or Crucial Advisor™ tool. As a brand of Micron, Crucial products are manufactured completely in-house for higher quality. Free shipping and on-demand support.

Latest products:

Crucial Pro Overclocking DRAM
Crucial Pro Overclocking DRAM
Push performance to the next level with the blazing speed and massive bandwidth of Crucial DDR5 Pro Memory: Overclocking Edition. Mobilize the power of low latency to beat the clock and fuel your next win instead of worrying about performance bottlenecks. Our powerful overclocking DDR5 Pro memory supports next-gen multi-core CPUs and features Intel® XMP 3.0 and AMD EXPO™ support1 on every module.

Crucial® T705 PCIe® Gen5 NVMe™ SSD
Crucial® T705 PCIe® Gen5 NVMe™ SSD
Hold on tight — the Crucial® T705 Gen5 NVMe® SSD is taking Gen5 performance to the next level. Fuel your gaming, create at the speed of ideas, and power through AI applications with ease with this fully optimized Gen5 masterpiece that works with your motherboard heatsink.

Always great deals! Check out our Crucial promotions

Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(8,308)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Monkey customer service

I was trying to forget about the awful service i recieved but crucial keep asking me to leave a review so here it is.

I placed an order for some ram, waited 2 weeks nothing came, checked my bank money was never taken. Placed another order and this time i accidentally used autofill and that chose my delivery address to an old house. I contacted immediately and they said they cant change or cancel the order even tho the money had yet to be taken. So then i placed another order correctly and waited a few hours and called back up to make sure they know i only need 1, the 2nd person i spoke to cancelled my error order without any issue.

Im done with customer service, nobodg has decent service anymore

9 January 2025
Crucial.com logo

Reply from Crucial.com

Hello Ricardo,

We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial,

Rated 3 out of 5 stars

Why not include screws with all your drives.

I purchased a SSD chip drive and a SSD 2.5 in. The chip drive came with screws, the 2.5 in drive did not. Would have been nice to include mounting screws instead of having to find screws to mount the new drive.

11 January 2025
Crucial.com logo

Reply from Crucial.com

Hello Ray,

We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

Rated 4 out of 5 stars

Order process was very supportive.

Order process was easy, but there was a delay which was quickly communicated. The delay was minor and memory part arrived. Part was installed and works 100%. Very reassuring website for ordering. I recommend Crucial..

10 January 2025
Rated 2 out of 5 stars

Appalling returns and very poor email support

I used to rate Crucial highly until buying a USB SSD drive, a X9. Ordered in December 24 it never worked well. Went through support start of January and gave up returning it to them on as a REM on the 8th January. After number of emails where the support person appears to have actually done nothing apart from saying the X9 was likely lost. On a chat told give them further 24/48hrs. This is now into the 2nd month with no working X9 and really still no idea as to when they will do anything. Two lessens should have rejected the XP as soon as problem and don’t trust the returns of Crucial.

One hope is after chat this morning been told a replacement order been done. But no email on it yet but if it takes as long as the original one it will be 2 months since I ordered a X9 to actually getting (I hope) a working one.

23 January 2025
Unprompted review
Crucial.com logo

Reply from Crucial.com

Hello,

Thank you for purchasing from the Crucial website and for your feedback.

I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.

Thanks again for your business and feedback and hope you have a great rest of your day!

Meanwhile, if you have any further query, please feel free to reach out to us.

You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

Rated 4 out of 5 stars

Competition RAM Did not work, Crucial to the Rescue!

I had been given a competitors set of 32gig of ram, I could not get it to work. I went to Crucial and they recommended the set I purchased. and they worked right out of the package and I decided to increase my RAM to 64 gig, I bought another pair and they were recognized and worked right out of the box as well. I always highly recommend Crucial and how well they match your MB or System to their RAM. Easy Peasy to do.
Thanks Crucial!
Richard D

4 January 2025
Rated 5 out of 5 stars

Easy to find the right RAM

I was able to find exactly the right RAM for my wife's desktop PC with the search tool. Typed in info from the current RAM stick it came with. The RAM arrived right about when you said it would. Installed it and it's working just fine.

6 January 2025
Rated 2 out of 5 stars

Very Poor Service

Ordered an SSD on 15/01 and used Paypal at checkout. Twice the payment has gone through, Paypal took the money then my order got immediately cancelled. The third time I used credit card payment and there was no cancellation message. Why is Paypal listed at checkout if not working?
Got an e-mail but no links to view my order. Customer Services have no e-mail address. The chat bot wouldn't let me talk to an advisor as apparently my order didn't exist!
Two days later on 17/01 the order was still unavailable to view, Customer Services told me on the phone it takes 48 hours to process orders.
Drive arrived a week and a half later on 24/01 from the Czech Republic. There was no warning of delivery time.
Could've bought the drive on Amazon cheaper and with 2-day free delivery. But had to wait for it to arrive as apparently the customer pays for returns as well. To the Czech Republic?!
Terrible experience and service.
EDIT: Even though the website claims these come with installation screws there were none supplied.
Also, the drive's firmware is 2 versions behind and is not possible to update using the official software.

22 January 2025
Unprompted review
Crucial.com logo

Reply from Crucial.com

Hello,

We are very sorry to know that your are facing issue to update firmware and you do not update regarding M.2 Nvme SSD screw. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.


Regards,
Crucial

Rated 3 out of 5 stars

Five stars on site helping me find the…

Five stars on site helping me find the right memory, getting it to me in a reasonable amount of time and it working fine. Minus two stars for having to deal with questionable trustworthiness of digitalriver nitemare handling of transaction. Allegedly offering PayPal as payment option and taking all my personal info it said sorry PayPal no. If they hadn't already taken all my personal info already in this bait and switch on payment method I would have gone elsewhere.

7 January 2025
Crucial.com logo

Reply from Crucial.com

Hello Ken,

We are very sorry to know that you experience issues while placing an order on Crucial website. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

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