Crown Conservatories, Windows and Doors Reviews 

291
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff, noting their remarkable helpfulness, politeness, and high efficiency during home installations. People also highlight the exceptional quality of the windows and doors, describing the finished products as truly beautiful and durable. Reviewers appreciate the smooth process from the initial quote to the final cleanup, making overall interactions very pleasant. Some reviewers were not happy with administrative communication and a noticeable lack of proper after-sales care. A few people also mentioned that certain staff members could be difficult to reach regarding follow-up service.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Service

Customers had positive experiences with service, noting that staff members are professional, helpful, and... See more

Quality

Reviewers highlight positive aspects of quality regarding the windows and doors installed. Consumers... See more

Product

Reviewers mention positive feedback about product quality, highlighting well-made items and excellent... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives listen carefully,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Timely communication from all members of the team from initial contact to installation. Doug provided the quotes and made the changes as needed Ben installed the doors and was professional in... See more

Rated 5 out of 5 stars

They responded quickly to my query, listened to what I wanted and were willing to discuss it at length, answered all my (many) questions, and kept in touch during the waiting for the work to be carrie... See more

Rated 5 out of 5 stars

Excellent quality patio doors, which have been admired by all our neighbours. The team of two installers did a first-class job. The old doors were removed very carefully and the new ones were fitted... See more

Rated 5 out of 5 stars

Great experience right from initial contact, design, through to instillation. Having used Crown a few times now, we have found that each time has been exceptional in terms of service. Their customer s... See more


Company details

  1. Double Glazing Installer
  2. Conservatory Specialist

Written by the company

Crown Conservatories, Windows and Doors Ltd is a leading name in the fenestration industry, serving homeowners in Buckinghamshire and Northamptonshire for over 20 years. As one of the UK's most reputable brands, we specialise in providing high-quality windows, doors, and conservatories tailored to our clients' unique preferences. Our team of 25 highly trained professionals is committed to delivering exceptional customer service and quality workmanship. We take pride in our attention to detail and precision installation, ensuring that every project meets our excellent standards. At Crown, we understand that every home is unique. That's why we offer custom solutions for all your window, door, and conservatory needs. From elegant sash windows to full conservatory installations, no job is too big or small for our expert team. With two decades of industry experience, we've built a solid reputation for reliability and professionalism. Our friendly team is always ready to answer your questions, whether over the phone or over a cup of tea in our showroom. Choose Crown as your trusted partner for all your Conservatory, window and door installations, and experience the difference that quality products and superior service can make to your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(291)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor quality and inadequate after sales service

Salesman and fitter very pleasant and personable. Crown did come out and re seal once. Still have a problem. They sent a "senior engineer" made claims re our roof which an independent technician has shown not to be true. Promised report was not sent. I kept back final payment as was awaiting report. Both " senior engineer" and office staff member were rude and had an aggressive manner. While the price seemed good the doors are poor quality, very flimsy and lock on one already starting to stick after only a few months. Would not recommend this company. Would not use them again.

21 April 2026
Rated 5 out of 5 stars

Time spent understanding our…

Time spent understanding our requirements, was perfect, so we had the windows fitted that were right for us. We live on a very busy road and needed to sound proof our bed room. These were secondary windows that look fantastic. We also had several other unique requirements for other windows and these were all met. Quality of all windows very good. Service overall was brilliant. Thank you to the whole team.

21 April 2026
Rated 5 out of 5 stars

Great experience from Crown from start…

Great experience from Crown from start to finish on our lean too with Guardian roof. Initial meeting we were given the chance to explain what we wanted rather than being pushed into what we didn’t want which some other companies seemed to do. Through each step of the build everyone was extremely helpful and friendly and the whole build went to schedule.

10 April 2026
Rated 1 out of 5 stars

Door faded within 10 months

Door faded within 10 months, and Crown didn’t fulfil their warranty as we used our own fitter instead of theirs. Understandable if it was a fitting issue, but it is to do with the poor quality of the product. The door only see’s the sun in the evening, not like sun is on it all day. Wouldn’t ever use again!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent experience

We needed a new Back Door installed as a follow up to last years Front Door purchase. As previously, the politeness and attention of the staff at the Office really helped us to select the right style and the installation was carefully carried out with great attention to detail resulting in a quality finished item. Totally pleased all round.

2 April 2026
Rated 5 out of 5 stars

This company I family run and from the…

This company I family run and from the minute I walked in the door felt welcome and comfortable the staff are so friendly and helpful and not pushy at all. I had a front door done and love it I will be using crown again for sure when my windows need replacing

17 March 2026
Rated 5 out of 5 stars

I've used Crown several times before as…

I've used Crown several times before as they consistently deliver great customer service and the products are great too, with lots of options to chose from. I've had full windows, a conservatory and 3 x doors from them over the last 10 years and all have been great. There is no hard sell and the price is the price, so there is none of the shoddy pressure sales tactics I've had before from large companies. If there are any issues (and they have been minor) they quickly visit and resolve them too. This time I had a back and a tri fold door fitted and the fitters were lovely, considerate and polite - the left my house tidy and with the inevitable plaster damage from door changes all filled in, they even screwed my blind brackets back in for me without me having to ask. I will definitely use them again next time I need something.

25 February 2026
Rated 5 out of 5 stars

We made the right choice

Having moved into our new home last year, we did not have replacing all our windows down as a priority, but once winter arrived we knew it was.

We obtained two quotes and Crown were the most competitive as well as explaining the process; things have changed since we last ordered new windows!

They contacted us when they said they would and arrived on time for installation. The team worked so hard the first day, so that we could get our house back to normal asap, and then completed outstanding tasks until complete.

We are delighted with the windows and quality of installation, and the guys were just a delight to have round.

10 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look