I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more
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Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more
Company replied
I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more
Company replied
WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more
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Company details
About Crown Paints
Written by the company
We help everyone paint their own possible
At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.
That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).
Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.
We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.
Now and always,
it's not just paint, it's personal.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 01254 704951
- CRM.Team@CrownPaints.co.uk
- www.crownpaints.co.uk
2.5
Poor
645 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality
Bought creme da la Rosa Matt from Wickes and found it simply slides over existing White Matt. Cutting in with brush just doesn't cover. Going to take unopened tin back and use Dulux which has covered same Matt white with no problem. Never buy Crown paint again. Amazed still in business selling rubbish like this.
14 February 2024
Unprompted review
Reply from Crown Paints
Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. Please can I ask you to take the time to contact our customer services department on the below email address so that we can assist you further.
customer.care@crownpaints.co.uk
Kindest Regards
Quick dry Gloss, brilliant white
Quick dry Gloss brilliant white.
Absolute nightmare.
Goes on thin and dries so quickly that you end up with a finish that shows every brush stroke.
After 3 coats on my window sill I have given up and I am going to apply an oil based gloss.
Wish I had read the reviews online before purchasing. I won't be buying crown paint ever again.
Avoid like the plague.
14 February 2024
Unprompted review
Reply from Crown Paints
Good afternoon, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.
customer.care@crownpaints.co.uk
Kindest Regards
Discontinued colour easily resolved
I contacted Crown as I knew the colour I have used is discontinued. Maria was very helpful and confirmed I could obtain a colour match at an outlet that had one of their mix machines. Maria found 3 outlets close to my home address. Really great service. Thank you.
13 February 2024
Unprompted review
Reply from Crown Paints
Thank you Nigel so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback
I have been out of the trade for 20…
I have been out of the trade for 20 years,still do family and my own decorating.
My wife was looking at farrow and ball paints but I won’t pay their prices,so I went for the crafted range Matt emulsion in craft blue and their copper paint and the coverage and quality of the paint was amazing.
I will be using the range again and I am going to highly recommend it to family and friends,thank you for a truly brilliant product
8 February 2024
Unprompted review
Reply from Crown Paints
Good Afternoon Mark, thank you so much for taking the time to write this lovely review, we really do appreciate your feedback. Have a great day!
We had a problem with a Crown paint…
We had a problem with a Crown paint product that was quickly resolved by Leanne. Excellent public relations.
9 February 2024
Unprompted review
Reply from Crown Paints
Good Morning Geoffrey, Thank you so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback
Excellent place
Excellent place. I’ve had so much help and guidance from the team at leigh on sea Crown paints. I have been able to revamp my house at minimal cost all thanks to their expert advise. Thanks so much to Martine the team. I will always come back to your store for any paint needs. Thanks! Isabella
8 February 2024
Unprompted review
Reply from Crown Paints
Good Afternoon Isabella, many thanks for taking the time to write your lovely review. We are very pleased to read such a positive review and about the experience you had in branch. I will forward your comments on to the Leigh on sea branch for them to see also. Hope you enjoy the rest of your day
Absolutely awful quality of paint
Absolutely awful quality of paint, bought 10 litres of Matt soft Grey, you can not cut this paint in, just leaves patches and it’s very powdery. Never again!!
7 February 2024
Unprompted review
Reply from Crown Paints
Good Morning Jay, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.
customer.care@crownpaints.co.uk
Kindest Regards
Total garbage.
I used Crown gloss paint 10 years ago to paint all the woodwork in a 4 bedroom house and it turned yellow within a few weeks. Crown did not want to know and fobbed me off with some vouchers as 'compensation' for 2 weeks hard work ruined...as if I would buy more of their crappy products. Recently I mistakenly bought a 10 litre tin of white emulsion along with a grey emulsion which I haven't used yet. It didn't occur to my at the time I was buying Crown which I had avoided since my first experience. Some of the white went on a ceiling and is so watery it splashes everywhere and coverage is very poor. I also used some to try and cover a magnolia wall (not exactly a dark colour!!) and 4 coats later I can still see magnolia. I am going to try and return the grey as I'm sure it will be equally poor. I can't believe that Crown paints are still so bad 10 years on. Avoid at all costs it's rubbish!!!
29 January 2024
Unprompted review
Reply from Crown Paints
Good Afternoon Neil, We are sorry to read your comments regarding the problems you have encountered after using one of our products, however we would like to try and resolve the issues you have encountered and it would be much appreciated if you could please email our Customer Care Department with details of the product used and the batch number, the batch number can be found inkjetted onto the lid of the container or the barcode label and begins with the letter 'P' followed by a series of numbers. Our Customer Care email address is:
customer.care@crownpaints.co.uk
Kindest Regards
Recently bought ‘family tree’ from your…
Recently bought ‘family tree’ from your heritage style range - so bad my decorator refused to continue with this paint. Will not be buying again. Nice colour - terrible paint.
30 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Caroline, we are sorry to hear that you are disappointed with your recent purchase of Crown Paint and we would like to discuss this with you, therefore it would be much appreciated if you could please contact our Customer Relations Team with the batch number of the product. The batch number can be found inkjetted onto the lid of the container or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is Customer.care@crownpaints.co.uk
Kind Regards
Crown matt brilliant white absolute Rubbish
Always used Crown briilant white matt paint for the ceilings. Never again after this last purchase. Dried on the ceiling a dirty looking grey colour (after 3 coats) and was still patchy!!!
& the consistancy of watwr! looks absolutely awful. Crown, what is going on with your retail paint??? It never used to be like this
22 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Angie, Thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kindest Regards
Amazing customer service via the…
Amazing customer service via the website and in person at the crown paint trade centre. Had a problem with some paint it was quickly sorted. Very understanding and genuinely helpful. I’m so impressed and would not hesitate to recommend crown paint and their customer service. Thank you so much Leanne.
26 January 2024
Unprompted review
Reply from Crown Paints
Good Morning, this is lovely to hear and we are very thankful for you taking the time to leave a review. I have passed your comments on to the lady in our customer care team and also the Crown trade centre who helped you with your query as our team are very grateful to hear any feedback. Have a great day and thank you again :)
Used brilliant white silk in bathroom…
Used brilliant white silk in bathroom and coverage was as expected alomng with opacity - it was over a similar shade but still expected to have to paint a few coats. Seems to be fine with moisture and not as bad with water lines on the wall after a shower as others I have used. All in all, good paint at a decent price.
21 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Ann, Thank you so much for taking the time to leave your positive review. We really do appreciate your feedback. Have a lovely day!
Awful Paint
Purchased 3 tins of Clay White silk . Used roller to apply on wall and after the first coat, it looks awful, patchy and translucent at this rate I will need 4 or 5 coats. I am giving up and requesting a refund on the remaining tins. Worst paint I have ever used. Wish I had looked at other reviews before purchase
24 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Paul, We are sorry to hear that you have experienced a problem after using our Crown Paint products, however if you could please contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards
Well bought some paint for my decorator…
Well bought some paint for my decorator to use and he had applied 4 coats and it still looked milky and rubbish. It doesn’t make sense to use this paint as it costs twice as much in labour and gives a bad finish. Surely you should revisit the formula you are using crown paints? People just won’t buy it again until you do..
23 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Oliver, I am sorry to read your review and we would like to look in to this further. We do have budget, mid range and premium paints, I am wondering which product it is you have used so we can check for any problems with the particular batch. If you could kindly send some details over to our customer care team please so we can help you with this customer.care@crownpaints.co.uk
This is some of the worst paint I have…
This is some of the worst paint I have ever used. The coverage is terrible and after 4 coats its still as patchy as if I painted it with milk.
Like they say, buy cheap, buy twice. Never again with Crown
21 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Luke, I am sorry to read your review and we would like to look in to this further. We do have budget, mid range and premium paints, I am wondering which product it is you have used so we can check for any problems with the particular batch. If you could kindly send some details over to our customer care team please so we can help you with this. customer.care@crownpaints.co.uk
Reply from Crown Paints
Good Morning Mrs Webster, thank you very much for taking the time to leave your review, we really appreciate it. We are very happy you received a quick response from our team who assisted you.
Paint sample rip off!
Ordered paint samples from them expecting paint pots as they charge for them ? Received bits of card with the colours on them & some bs that it’s less messy that way , think the true reason they are too tight to supply paint samples although they still charge for them , looks like I will be buying my paint from the competition who can be bothered to send real paint
16 January 2024
Unprompted review
Reply from Crown Paints
Good morning, I am sorry to hear you are disappointed with your order and received something you weren't expecting. The website to order the x5 pre-painted samples for £3.99 state they are a5 pre-painted sample cards. We offer this service as they are much more environmentally friendly and to help save costs on purchasing multiple wet samples which retail for more than £2 each. The sample sheets also allow you to be able to move them around the room and see the paint in different area/lighting.
Awful paint....
I have just finished painting my ceiling with b/w matt emulsion and can honestly say this emulsion is rubbish. The quality and coverage is one of the worst I have ever used and to top it the smell is appalling . A waste of my time and money...
9 January 2024
Unprompted review
Reply from Crown Paints
Good Morning Margaret so sorry to read this review. Please can I ask you to contact us on the following email and we will look into this for you as we don't like our customers being disappointed. Customer.care@crownpaints.co.uk
Rubbish
Hi, I have always bought Crown pure white mat emulsion paint and it's always been good quality But I have just painted my ceiling With a new 10l tub of paint And what rubbish it is I am very disappointed with the quality
3 January 2024
Unprompted review
Reply from Crown Paints
Hello Paul, we are so sorry that you haven't been happy with the quality of the paint you have used. If you pop us an email we can look into this and hopefully rebuild, your faith in our brand. Our email is customer.care@crownpaints.co.uk
Mismatching despite same batch number
Went to re-paint some areas recently painted with Blue Gravel matt only to find entirely different tone, despite coming from the same batch number container. A disaster, and will have to re-do the entire room again thanks to poor quality product from Crown Paint. It seems impossible to ensure exact matching when using paint from a different container even with the same batch number. A frustrating waste of a time and money with Crown. Will try another producer.
29 December 2023
Unprompted review
Reply from Crown Paints
Good Morning Mr Evans, when touching up it is always advised to paint a full section rather than touching up small random areas. Even when using the same batch number touched up areas with have a thicker paint film resulting in a shade variation. Darker colours such as blue gravel will show touched up areas more than lighter shades. We are sorry again that you have not been happy when using our paints as this is something we do not want for our customers. If you contact us on the following email we will try and rebuild your faith in our brand as a gesture of good will- customer.care@crownpaints.co.uk Have a lovely day and Happy New Year to you
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