The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more
Company replied
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more
Company replied
Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more
Company replied
Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
713 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best assistance from this guy
The best assistance from this guy, he simply found the paint pot I needed as I found a photo of my old dried paint.
The shop was about to close but he didn't mind at all to take time to find this specific paint.
16 February 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
Reply from Crown Decorating Centres
Good afternoon Lee, Thank you for your review and comments. If you could kindly let us know which Crown Decorating Centre you visited, we will forward your feedback to the store concerned.”
Reply from Crown Decorating Centres
Hello, please can we ask you to contact our customer care team on: customer.care@crownpaints.co.uk as we can look into this straight away
I have not received the product
I have not received the product and still have not received a response as to why it has not been delivered. Service is very poor
25 December 2025
Reply from Crown Decorating Centres
Hello, please can we ask you to contact our customer care team on: customer.care@crownpaints.co.uk as we can look into this straight away
St Helens- Ronnie
I spoke with Ronnie at the St Helens store. Great bloke, very knowledgeable and would be happy to go back to him in the future.
23 December 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave a review, we will pass on your feedback
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave a review
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave a review
GUYS AT SWANSEA BRANCH 1ST CLASS
GUYS AT SWANSEA BRANCH 1ST CLASS. Dave. Andrew Scott Ltd
18 December 2025
Unprompted review
Reply from Crown Decorating Centres
“Thank you for your feedback — it is greatly appreciated. Your comments have been forwarded to the store and their regional manager.”
Well done to Tom and all the staff at…
Well done to Tom and all the staff at CDC Shawfield Glasgow, always go that extra mile to get what you're looking for, well done guys.
15 December 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your feed back it is most appreciated and your comments have been forwarded on to the store and their regional manager
delivered on time good service went…
delivered on time good service went in the wellingborough branch so unhelpful did not loo as if they wanted to serve walked the other way
10 December 2025
Reply from Crown Decorating Centres
Thank you for your review, your comments will be forwarded to our Wellingborough CDC
Howncan crown paint be more expensive…
Howncan crown paint be more expensive at a criwn decorating centre than other diy stores ?
26 November 2025
Simply the best
As another busy year comes to end an end, just wanted to say thanks to Scott and the lads at Crown Bolton. Always greeted with a smile and great banter, they have a brilliant knowledge of crown products and always happy to give advice and always happy to go that extra milr, thanks Lads😜
13 December 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your feed back it is most appreciated and your comments have been forwarded on to the store and their regional manager
Great service
As a DIYer I searched online for the product I wanted and found the best deal on the Crown Decorating centre website. I ordered and paid online and collected the next working day without any wait whatsoever.
Lovely people at the centre.
6 December 2025
Reply from Crown Decorating Centres
Thank you for your comments
Fantastic customer service in Charlton
The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre is very well stocked and easy to navigate too. Having someone as good as Alicija sets Crown Decorating Centres apart from the 'big sheds' like B&Q and Wickes where personal service is almost non-existent. She is a credit to your business, which is a rare thing in today's trade and retail market. Highly recommended indeed.
6 December 2025
Unprompted review
Reply from Crown Decorating Centres
Thanks you for your comments, I forward them on to our Charlton CDC
Ronnie at the St Helens shop went above…
Ronnie at the St Helens shop went above and beyond. Was really helpful a true asset to the team. Thank you Ronnie.
6 December 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your comments, I will forward them to our St Helens branch
A good all round service
Ease of ordering on line along with very helpful and friendly staff when collecting my order.
27 November 2025
Reply from Crown Decorating Centres
Thank you for sharing your feedback about your online order and your visit to the store.”
Reply from Crown Decorating Centres
Thanks you for your review
Reply from Crown Decorating Centres
We are sorry you are still waiting for your order, can you please email your order number to customer.care@crownpaints.co.uk, so we can look into this for you.
Reply from Crown Decorating Centres
Thank you for sharing your feedback about your visit to the store.”
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.