Crown Decorating Centres Reviews

713

•

4.3

Paint Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and always willing to go the extra mile, providing excellent advice and assistance. Many highlight the exceptional service, noting professional and helpful employees who make the overall experience a pleasure. People are also very satisfied with the superb product quality, including accurate color matching, and appreciate the easy online ordering with fast, reliable delivery. However, some customers also noted issues with delivery, as orders occasionally did not arrive as scheduled or lacked prior communication. A few experienced significant delays, even weeks after the expected date, leading to frustration and requests for refunds.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Product

Users describe positive interactions with product, often highlighting the excellent quality of the paint and... See more

Service

Customers had positive experiences with service, often highlighting excellent and efficient assistance from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the ease of online ordering and... See more

Reviews shaping this summary

The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more

Company replied

Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more

Company replied

We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more

Company replied

Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more

Company replied

Company details

About Crown Decorating Centres

Written by the company

Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.

Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.

Search for your local store here.

Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.

Shop our extensive range of paints, accessories, tools and equipment.

Contact info

Hollins Road, BB3 0BG, Darwen, United Kingdom
0330 024 0309
Crown.CRM@crownpaints.co.uk
www.crowndecoratingcentres.co.uk

4.3

Excellent

713 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Crown Paints

www.crownpaints.co.uk

2.5

(640)

Farrow & Ball

farrow-ball.com

4.4

(17K)

Pro-Line Direct

prolinedirect.co.uk

3.9

(77)

Rocwood

rocwood.co.uk

3.8

(280)

UK Canopies Ltd

ukcanopies.com

4.3

(220)

Fixings Store

fixingsstore.com

4.5

(539)

snowdontimber

snowdontimber.co.uk

4.3

(294)

Hydria

hydrialife.com

4.2

(894)

4.3

All reviews

(713)

131 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 28, 2025

Bought a large tub of emulsion and…

Bought a large tub of emulsion and member of staff carried it out to my car. Very helpful service.

23 June 2025

Reply from Crown Decorating Centres

Jul 10, 2025

Thank you so much for taking the time to leave this review - lovely to read that you had such a nice experience with us

Jun 24, 2025

Great local decorating centre

Easy ordering and collection process, friendly staff. Great local facility for Dereham since Homebase shut down.

19 June 2025

Reply from Crown Decorating Centres

Jun 27, 2025

Thank you so much for taking the time to leave your review

Jun 24, 2025

Brilliant all round.

They were efficient, helpful and provided fast delivery.
I could place my trust in them and their reliable service.
Also, the people that I spoke to over the phone were knowledgeable and helpful in answering every query.

18 June 2025

Reply from Crown Decorating Centres

Jun 27, 2025

Thank you so much for the wonderful review, fantastic to read that you have been happy with the service that you have received

Jun 23, 2025

Didn't receive order

18 June 2025

Reply from Crown Decorating Centres

Jun 27, 2025

Thank you for leaving your review, sorry to read that you have not received your order. Please may I ask you to make contact with our customer care team in order to help you - the email is customer.care@crownpaints.co.uk

Jun 14, 2025

Great price and free delivery the next…

Great price and free delivery the next day

9 June 2025

Reply from Crown Decorating Centres

Jun 18, 2025

Thank you so much for taking the time to leave your lovely review

Updated Jun 18, 2025

Still waiting on my overdue order to be…

Still waiting on my overdue order to be delivered. No tracking. No replies to my emails. I was assured on phoning them that someone else would contact me - no-one has.

Won't use again.

Pointless reply below: When I was eventually phoned by Crown I was advised they didn't even have the paint in stock. I bought it elsewhere. All they did was waste my time.

3 June 2025

Reply from Crown Decorating Centres

Jun 18, 2025

Hello we are so sorry to read your comments please contact our customer care team on the following email and we will resolve this for you - customer.care@crownpaints.co.uk

Jun 11, 2025

They were so helpful

They were so helpful , the colour I wanted had been discontinued and they called me to go through all the options I had , amazing service.

6 June 2025

Reply from Crown Decorating Centres

Jun 18, 2025

Thank you so much for taking the time to leave your lovely review

Jun 9, 2025

Helpful advice and good service at…

Helpful advice and good service at collection.
Very good product - easy to work with and good finish.

19 May 2025

Reply from Crown Decorating Centres

Jun 5, 2025

Fantastic to read that you have enjoyed your experience with us

May 23, 2025

Fantastic Amanda at Harlow

Fantastic service and knowledge from Amanda at Harlow branch. Thank you 😊.

23 May 2025

Unprompted review

Reply from Crown Decorating Centres

Jun 5, 2025

Thank you for taking the time to leave your review, your wonderful comments will be passed on to Amanda at Harlow

May 23, 2025

Brilliant

Excellent service and very helpful

3 May 2025

Reply from Crown Decorating Centres

Jun 5, 2025

Thank you for taking the time to leave us a review, Fantastic to read that you have enjoyed your experience with us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look