On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more
Company replied
Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more
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My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
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Reply from Crocus.co.uk Ltd
Thank you, Liz – we’re so pleased you’re happy with the service and that your plants arrived healthy and intact! 🌿
Care when ordering
The plants arrived on time and well packed. That were overall good quality but the order description was not as clear and customer friendly as it might have been. RB
24 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Roderick. We're pleased your plants arrived on time and in good condition, and we really appreciate your feedback about the order description, which we'll use to improve how we present information in future.
I am very pleased with our delivery of
I am very pleased with our delivery of
Rosa Golden Wedding ('Arokris') (PBR) bushes.
They arrived promptly and in relatively good order given their journey.
The flowers didn't last long, however within a month new flower buds are forming and we are looking forward to see the beautiful flowers when they open.
16 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Gary – we’re delighted to hear your Rosa ‘Golden Wedding’ bushes arrived promptly and are already forming new buds; we hope you enjoy plenty of beautiful blooms this season. 🌹
Prompt order!
18 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your feedback. We're delighted to hear that you're happy with our service.
Poor plant quality
Poor plant quality, exacerbated by poor delivery - box damaged & turned upside down resulting in plants out of their pots & broken. Good customer service in that all plants replaced, but similar poor quality to originals. I simply wouldn’t recommend anyone risks spending their money on this.
23 June 2026
Reply from Crocus.co.uk Ltd
Thanks for taking the time to leave this feedback, and I’m really sorry for the poor quality and delivery issues you’ve experienced. This isn’t the standard we aim for, and your comments will be used to help us improve.
Excellent products and customer…
Excellent products and customer service. Should a problem arise it is dealt with promptly and satisfactorily.
27 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're delighted to hear you're happy with our products and that any issues are resolved promptly and to your satisfaction. 🌿
Great plants and quick delivery
26 June 2026
Reply from Crocus.co.uk Ltd
Thank you for your review – we're so pleased to hear you're happy with the plants and the speedy delivery! 🌱
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear your plants arrived well packaged and in perfect condition. 🌿
I had a surprise free plant which was…
I had a surprise free plant which was free and I purchased 2 packets of tomato seeds for next year. The seeds turned up quickly and furry willows when they come out next winter. Thankyou.
23 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Kathleen! We’re so pleased your surprise plant and tomato seeds arrived quickly, and we hope the furry willows look wonderful for you next winter. 🌱
Very pleased with both the plants l…
Very pleased with both the plants l bought and also the packaging. the delivery company DX kept me informed of the day and time of delivery. I will definitely buy from Crocus again.
23 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with your plants, packaging and DX delivery, and we really appreciate you choosing to shop with us again. 🌱
Good delivery healthy plants
23 June 2026
Reply from Crocus.co.uk Ltd
Thank you for your review – we’re really pleased to hear your plants arrived quickly and in great condition. 🌱
Good quality plants
Good quality plants
Although wrong roses were sent originally, the issue has been quickly resolved.
25 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Karolina – we’re glad you’re happy with the plants and that the rose mix-up was resolved quickly. 🌹
Good sturdy plants received in adequate…
Good sturdy plants received in adequate packaging
23 June 2026
Reply from Crocus.co.uk Ltd
Thanks so much for your review, we’re really pleased to hear your plants arrived sturdy and well packaged! 🌱
Lovely products
Lovely products - great quality, well packaged and delivery fairly speedy.
27 June 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re so pleased you’re happy with the quality, packaging and delivery of your order.
The plant was delivered promptly but…
The plant was delivered promptly but the quality of the plant wasn't as high as I expected.
23 June 2026
Reply from Crocus.co.uk Ltd
Thanks for your feedback, Victoria. I'm sorry the plant quality wasn’t what you’d hoped for; please contact customerservices@crocus.co.uk with your order details so we can look into this for you.
I had a mix-up with my delivery
I had a mix-up with my delivery, but the Crocus team responded really quickly and sorted it out without any hassle. It’s reassuring to know that if something does go wrong, they’re on it straight away. Really happy with the service — will definitely be ordering again.
5 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! It’s great to hear our team resolved the mix-up quickly and that you’ll be ordering again. 🌿
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback, Claire – we’re delighted you’re happy with the product, packing and speedy delivery! 🌱
Nice plant
Nice plant, when it eventually arrived. Delivery service was a bit iffy. Didn’t come when it said it would.
All in all I’m pleased 😀
25 June 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Jane – I’m glad you’re pleased with the plant, and I’m sorry the delivery was a bit unreliable. We’ll feed this back to our courier so we can improve. 🌱
Excellent service
Crocus as always prompt delivery, amazingly well packaged, healthy plants and great choice!
25 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much, Zoe – we really appreciate your lovely feedback and are delighted you’re pleased with the plants and our service. 🌱
Reply from Crocus.co.uk Ltd
Thank you for your wonderful feedback! We're so pleased to hear that you are happy with the quality of your plants and our quick delivery. 🌱
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