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Crocus.co.uk Ltd Reviews 

73,340
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting healthy, strong plants that thrive. Many people highlight the excellent packaging, ensuring items arrive in great condition. Delivery is consistently described as prompt and efficient, often arriving within the stated timeframe. However, some customers also noted issues with delivery services, including delays, failed deliveries, or instructions not being followed. A few other people also felt that some plants arrived in less than ideal condition, described as tired, dried out, or smaller than expected.

What people talk about most

Product

People report positive experiences with products, frequently praising the good quality, health, and variety... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products like... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy product discovery, simple... See more

Service

Customers had positive experiences with service, often describing it as outstanding, brilliant, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more

Company replied

Rated 4 out of 5 stars

Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more

Company replied

Rated 5 out of 5 stars

Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more

Company replied

Rated 5 out of 5 stars

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73K reviews

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4.3

All reviews

(73,340)

6,353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

In the past I have always received good…

In the past I have always received good quality products, but at this time I was disappointed as the plants arrived dried out. At least one of them in the bunch was nearly dead. I have managed to give some nutrients for the rest and they seem to have survived.

26 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for your review, and I’m sorry the plants arrived dried out this time. If any continue to struggle, please contact us with photos and your order number so we can review and help put things right.

Rated 5 out of 5 stars

Great plants

Healthy plants in good packaging and arrive within stated delivery time. Great service

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback – we're really pleased to hear your plants arrived healthy and on time. 🌱 If you ever need any help choosing or caring for plants, we're always here to help.

Rated 3 out of 5 stars

Certainly not my best purchase from Crocus.

Was very pleased with the Forsythia. However, the Sambucus “Black Tower” leaves looked as though they may have a problem they are very shrivelled and do not look particularly healthy. The Viburnham Bodentense “Dawn” had a few disease looking leaves that I have cut off and hope it will recover when planted. Certainly not my best purchase from Crocus.

30 June 2026
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Reply from Crocus.co.uk Ltd

I’m really sorry to hear about the condition of your Sambucus and Viburnum, especially after being pleased with the Forsythia. Please contact our customer service team with your order number and photos so we can look into this and help put things right.

Rated 5 out of 5 stars

Equally impressive quality and service

I purchased some 9cm pot plants from Crocus and I was extremely impressed with the quality when they arrived, and so far they’ve thrived even during a heatwave. The arrived quickly and carefully packaged. I will definitely be purchasing again.

30 June 2026
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Reply from Crocus.co.uk Ltd

Thank you so much, Joanne — we're delighted to hear your 9cm plants arrived safely and are thriving, even through the heatwave! 🌱 We really appreciate your lovely feedback and look forward to helping with your next order.

Rated 5 out of 5 stars

Great quality plant

Ordered a cotoneaster. It was wee developed and in great condition.

30 June 2026
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Reply from Crocus.co.uk Ltd

Thanks, Jane! I’m so pleased to hear your cotoneaster arrived well-developed and in great condition.

Rated 4 out of 5 stars

I had two healthy verbenas but one…

I had two healthy verbenas but one never really took off and despite watering it seems to have died.

26 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for sharing this, Lynne – I’m sorry one of your verbenas hasn’t made it, despite your care. There are several possible causes (including over/under‑watering, cold damage or too much shade), but if you’d like us to look into it for you, please contact our customer service team with your order details and photos.

Rated 5 out of 5 stars

It was delivered with care and the…

It was delivered with care and the plang was incredibly healthy.

26 June 2026
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Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback – we’re really pleased to hear your plant arrived carefully packed and so healthy. 🌱

Rated 5 out of 5 stars

Received what I ordered in good…

Received what I ordered in good condition as advertised and in a reasonable time

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Allan – we’re really pleased everything arrived in good condition and on time, and we appreciate you taking the time to leave a review. 🌱

Rated 5 out of 5 stars

All round excellence.

Our order arrived promptly with plenty of notice of day and time.

The plants were in excellent condition, still moist in the well packed boxes affording safe transition to their forever home.

We were very impressed and would order from Crocus again.

30 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Jane – we’re delighted your plants arrived in great condition and on time, and we really appreciate you choosing to order with us again in future. 🌿

Rated 5 out of 5 stars

Extensive range of high quality plants…

Extensive range of high quality plants which are expertly packaged and delivered in a timely manner. I would highly recommend them!

30 June 2026
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Reply from Crocus.co.uk Ltd

Thank you, Rachael – we really appreciate your recommendation and are delighted you’re so happy with the range, quality and delivery of our plants. 🌿

Rated 5 out of 5 stars

Plants are always in great condion and…

Plants are always in great condion and arrive safely . Great for all plants Thankyou

30 June 2026
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Reply from Crocus.co.uk Ltd

We're so delighted to hear that your plants always arrive safely and in great condition! Thank you for your wonderful feedback. 🌿

Rated 5 out of 5 stars

Very helpful team

Very helpful team. Efficient service. Good plats.

25 June 2026
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Reply from Crocus.co.uk Ltd

Thanks, Jacqui! I’m really pleased you found the team helpful and the plants and service so good. 🌿

Rated 2 out of 5 stars

Very disappointed

Very disappointed - my plants arrived dried out, broken stems and looking very scraggly - they can barely stand up. Very small and pathetic looking compared to the garden centre locally for roughly the same price.

I’m not sure they’ll survive in all honesty - I know it’s hot, but these would have been dried out and thin looking when packed.

Not sure I’d use Crocus again given this experience - my money would have been better spent at the garden centre.

I’ve contacted customer service and waiting for a response. The packaging was in better condition than the contents.

Update;
I was offered a 30% discount on two plants in the order…totaling £4.80 which is not adequate. I would never have purchased plants in this condition. I have requested to return all the poor quality plants in my order and won’t be using this company again.

21 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I’m really sorry your plants arrived in such poor condition and that you’re so disappointed with your first experience. Since you’ve already contacted customer service, please send clear photos of the plants so we can assess and arrange a refund or replacement in line with our policies.

Rated 5 out of 5 stars

Good Service

Delivered promptly and in good condition. Plants are thriving.

25 June 2026
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Reply from Crocus.co.uk Ltd

Thank you, Helene – we’re so pleased your plants arrived quickly and are thriving! 🌱😊

Rated 5 out of 5 stars

The quality is fantastic

The quality is fantastic. Delivery.on time, well packed, with plants arriving in a good condition.

15 June 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Jillian – we’re delighted you were happy with the plants, packing and delivery! 🌿

Rated 5 out of 5 stars

Unlike the garden suppliers I am…

Unlike the garden suppliers I am struggling to even get a reply from - two orders to Crocus and both delivered to my door on the designated days - needless to say I have switched to them for all future supplies.

25 June 2026
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Reply from Crocus.co.uk Ltd

Thanks, Phil – that’s wonderful to hear! We really appreciate you switching to us and are delighted your orders arrived on time. 🌱

Rated 1 out of 5 stars

Terrible

Terrible. I ordered 12 3 litre hydrangea pots and was delivered 12 2 litre pots. Under the consumer rights act 2015 I am therefore entitled to a refund. Crocus uses a South African call centre so it’s very hard to get a legitimate resolution. Unwilling to compensate for the smaller size so requested a refund and pick up. Advised that, in this hot summer, it’s my responsibility to care for the plants and ensure I’m around for their pick up as someone who works, and not from home. Do not buy from this company. The plants themselves have clearly been grown as close together as possible and are tall and stringy and not very bushy.

21 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I'm really sorry for the incorrect pot size, the poor plant quality and the difficulty you've had getting this resolved. This isn’t the standard we aim for; please contact us via our Contact Us form with your order number and photos so we can review this and work towards putting it right.

Rated 5 out of 5 stars

Lovely plant and arrived in perfect…

Lovely plant and arrived in perfect condition. It was very well packed.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks so much, Tracey – I’m delighted to hear your plant arrived safely and in perfect condition! 🌱

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