Crocs Reviews 

Don’t allow changing anything about the order after and you need to wait until you receive the item. This is such an inconvenience for them and users since they would have less returns if they did.

I purchased a pair of classic bae clogs in the colour sunshine from this website and I’m delighted I did! I am obsessed with my shoes 💛 I’ve been looking at these shoes for months but never got around to buying them 💰 When I purchased to when they arrived at my house I got emails telling me about the process. Highly recommend people to order from this website

Not even one star, if that was an option.
Received crocs, had to return cause the fit wasn't right.
As per post tracking, these have been returned but no refund received. Impossible to get in touch with customer service.
Feels like a scam to be honest.
***BUYER BEWARE, DO NOT BUY FROM THIS SCAM**

The size is not accurate, and I also had to pay for both shipping, coming and returning.

Saw an advert on facebook (memo to self -never buy anything this way again).
I have a few pairs of crocs but these did not fit. They approved a refund and they received my tracked item 12 days ago. After bombarding me with e mails in the purchase phase they now ignore any messages I send them enquiring into my refund. Expected better.

i ordered 4 pairs of crocs. when delivered to me one of them was faulty, i send an email with pics, and they answered me they were sending another pair free of charge. from then passed couple of months (sending lots of email) and nothing happened.

Attemted to buy a pair of Crocs from this Crocs Europe bv, after 12 days of waiting they were still under "Processing" I did not want to wait any longer for delivery, they were using CoViD19 as an excuse, but I had all ready had other online deliveries during CoViD19 at standard delivery times. I asked for a refund 3(Three) times and they did not have the common decency or courtesy to reply only providing a "Dead Link" to cancel the transaction. "STILL WAITING" as of 12/05/2020.
Buyers beware "Do not purchase from this company" they have absoutely no interest in it's Customers, only interested in Greed and Profit, they are not fit to be Trading. And lets not forget most Crocs are made in China now, so no difference to a cheap £5 pair from Ebay. Where Crocs are usually 8 x times more expensive for the same thing, probably the same factory. My Rating is Minus Zero, will never buy Crocs again.

I have order a parcel 3 weeks ago and they still didn't ship it!
Plus it seems impossible to contact them, they customer care doesn't answer to my mails and when I have called I have waited 20 minutes for nothing.

I regret buying from them !

My current experience with CROCS UK is a bad one.
I returned 3 pairs of shoes that were impossible to get your foot into.
I have now been waiting a total of 19 days and still not got my money refunded.
It is 21 days since I returned them and 19 days since they were signed for.
After countless chats of which for some reason I can no longer get through to and 2 phone calls.
I STILL DO NOT HAVE MY REFUND.
I have been given countless excuses one being the warehouse staff are prioritising getting orders out.!!
So they are quite keen to take your money but in the case of refunds you are kept waiting.
If you are reading this at Crocs I want my money, why is it taking so long? And when am I going to get it!!

Had to return a pair of crocs wrong size. It has taken two months to get refund. Customer service is a joke no response to emails for days told refund in process continually through chat and email asked them to prove this not reply. Phone number abroad, finance office in USA. I love crocs but certainly don’t recommend getting them here.

What on earth has happened to you guys?! I order on average once a year 2-3 items, love my Crocs and have never had a problem. This year I order and the boots size is massively small on me despite always being the regular size I purchase. So I look to return/exchange and they don't do exchanges.....even if it is a sizing issue for example (i.e. not just unwanted).

Summary of it is I have to now pay THREE lots of shipping to get the right size! Yes you read correctly - shipping to me, then shipping for the return then shipping again to (hopefully) get the correct size. And noooo they are not based in the same country as me - I have to ship from Spain to Netherlands!

No idea how much this is going to cost me but I am willing to bet it will be more than the €7,95 I paid to get them here and the same again for the new pair.

This has hugely put me off ever buying from them again directly - as I say always been a fan and great service up until now but next time I will look to order from some other distributor (if you still exist by then)

If only there was a NO STAR rating! Customer care is basically a joke.
1. they take more than 3 days to reply to you.
2. there are no exchanges.
3. the online chat for EU customer care is often not working.
4. you will get a quicker response from the US customer care team..who guess what..also cant help you!
5. phone lines also do not work, and they advise to try again later, after working hours.
6. Why are we having to pay for an International European number when we call. This number should be local and FREE!!
Crocs..sort yourselves out. Its a pathetic excuse for customer care. What a shame your entire company is riding on good product.....and nothing else.

Ive bought Croc products online and had to make a return due size issues. My refund of over $200 has not been issued to me. Paypay say Croc have canceled the refund and Croc say we have issued the refund. While I say I have no funds in my account and a clear paypal account message saying the refund has bee cancelled. The communication exchange between Croc Customer Service and I, emails going back forth, has been and still is extremely poor asking for details I have already previous provided in emails. It has now been over 7 weeks and I am still waiting for my refund! I will never buy from Croc again.

A shame that such a good product is let down by bad website and bad customer service... suffice to say that I ordered some crocs at the beginning of December and I still haven’t got the right size 3 pairs later and 4 trips to the post office later. As far as the Xmas surprise I wanted to give I have failed miserably. I had phoned them specially to change the address so the present would arrive directly to the recipient as it was now well after Xmas and guess what? It went to the wrong address even though I had spoken to a nice young lady and spelt the new address. One more thing, You have to print the return address yourself , not everyone has a printer at home.

I'm a huge fan of their shoes and, unfortunately, I made an order last 27th of July (CROCS.EU) and I'm still waiting for the delivery. No one solves this problem and the client, after spending its money, waits for all this time with no delivery date given.
I email them so many times but the answers take always more than 2 days to come and they always say that the order is on the way, that they contact the shipping company, etc. The truth is that I'm still waiting for an order that should arrived for more than 2 weeks. I'll have to cancel the order by the end of the week...
They work with GLS that is awful at least in Portugal.

Placed order thursday evening, friday evening my order arrived at GLS in Denmark, and monday morning my order arrived at my door.
Super fast and easy. Free delivery for orders over 75€.
Very pleased customer.
Alot of different models to choose from and some good offers among.

Faulty items received 6 weeks ago, replacements despatched very slowly & were delivered to the wrong address & now there's no stock left to replace the replacements! Customer services take 4 or 5 days to get back to you, the system is a shambles. Buy your crocs from somewhere else!

The size info on the website is extremely confusing, especially if you are buying a present for somebody else. After a very slow delivery, when your package arrives and the contents don't fit, you have two choices:
1. Do nothing and throw it away.
2. Start the complex return procedure and pay an expensive international shipping that is almost as expensive as the product itself.
It's not that I won't buy again here, it's that I won't buy Crocs at all since I hate this brand now.

I used the web site to order a pair of Crocs in a different colour Juniper that doesn't seem to be in other shops. I had never used the site before and thought I would order my normal size UK6. Fretting they would not be a good fit, a worry when ordering online shoes. I looked around for a discount code and found one for 20% which I used and it worked. So I got a good deal. They arrived in about 5 days and are a good fit, so cannot comment on customer service as I didn't need to use them. I found them very good and would use again. I also got a delivery time e mailed through, which was accurate and they arrived in the time stated. Pretty good.

I ordered 2 pairs of Crocs online a couple of weeks ago and was delighted to receive an email which stated that they had been despatched. Tracking information was provided and I waited patiently for my goods to arrive.
Crocs use HDNL to deliver and, predictably, my parcel failed to arrive. I emailed Crocs customer service and asked them to look into this. They eventually replied and said they would ensure prompt delivery. When my goods still failed to arrive I emailed customer service again, and again, and again - on an almost daily basis - but received no further reply. I suggested that they either send replacement goods via a different courier or else refund my money - still no reply.
I still have not received my goods and no refund has been offered so I have been forced to open a PayPal dispute in an attempt to get my money back.
Needless to say I will not be shopping there again....