Crocs Reviews 

Terrible service. I still haven’t received a order i made 2 weeks ago but was charged for it and when I contacted Crocs they said we sent it, contact courier its not our problem. Really unhelpful and rude. I will never buy from them again

Bad returning experience
one of the three pairs that i bought -(my order total amount was about 130 euros) was small
i requested a return. They mentioned that is the purchasers responsibility to return the parcel. The cost of the returning product was 58 euro and the returning cost 113 euros! ( the shipment from Netherlands to Greece for crocs company was about 12 euros! ) i complained about it in the live chat and the only thing that i achieved was a 20% discount for next orders !

I bought a clog from their website and when I got them I had ordered the wrong size. The Size didn’t fit and i Wanted to return it but when returning you have to choose your own currier and it ends up being 210kr to return a 40€ product - going on their site doesn’t really help either, you will just be sent through their reply bot and can’t ask specific questions that could help the case.

This was my second time ordering from Crocs (eu) and both times have been fine. The first time (April 2023) there was a bit of a delay (which they warned me about) due to postal strikes my Crocs arrived in about 10 days and I love them.
This time, I ordered Wendy Sox and theirs was the only website with the colour I wanted and at a good price. I was a bit concerned, given the negative feedback however my shoes arrived in 6 days and are exactly what I wanted. I was also kept informed of the delivery process.

I placed an order and the order didnt show in my ordered section so I placed an order again and it still did not show as ordered. No email received and no payments pending in bank account. I was told by customer service it only shows once shipped so I am not sure if I have an order or not with them. Better off ordering from a different website

Placed the order using PayPal 3 days ago.Not had a confimation only PayPal confirmation.Checked the Crocs account and nothing showing.
Wiah I had read the reviews before ordering.

Awful. Terrible. Thieves.

Not refunded 24 days and counting. Enquired 4 times. Rude unhelpful customer service. Worse experience ever buying anything online.

Similar issues as many others. I "placed" an order, which brought me to an empty shopping cart screen after bank confirmation. I figured something went wrong, so I did it again. Same outcome.

So I contacted customer service and they told me I've placed two orders. Even gave me 2 order numbers. Asked for the repeat order to be canceled (literally 1 minute after I placed the order I called them) and they said it's not possible. This shows you how little customer service can actually do to service you, they can't cancel an order placed even 1 minute before, you have to wait to receive it and return it for a refund. I may as well have called my neighbor.

Finally days later it turns out that NEITHER order went through, and that I would be getting nothing (and this was for a gift, so I was hoping to get it on a specific date)

Eventually I ended up somehow completing and actual order, and was greeted with an actual order completion screen this time.

Now I am waiting for my Crocs to do a tour of Europe before they get to me. 5 cities, 4 countries so far. Over a week. And this is PAID shipping. Absolute joke.

Dreadful delivery order(s) a total no show . . .
Placed an order as a gift no sign of delivery it continues to show as delivered despite locations as showing Depot in Rotterdam contacted customer support they raised a new order & allegedly it shipped after three weeks its now showing as delivered again having never left the depot in Rotterdam, contacted customer service & I was told that this lack of delivery is my fault as there is no house number on my house while the order clearly shows as never having left the depot now its a wait & see if the refund ever reaches my account

Would leave zero stars if I could. Tried placing the order probably 10 times with three different cards and it is either asking for payment confirmation through the bank but then reloads page that order was not placed or it says card rejected or that it's a wrong card number. Then all reloads to an empty cart. Raised with customer service - so far nothing. Messaged them on Insta got a reply to chat with live agent and was given the link. Via the link it says chat not available. And that is on the working day. Frustrating is understatement.

The return is gonna cost me half the pricd of the order. Dosent make sense. And a ice cold custumer service. Have to keep it and try sell it for a reasenable prize :(

I have never experienced worse costumer service from a company.
I received the shoes after only 4 days which was great.
The shoes didn't fit so I wanted to return the shoes. It was impossible. I was in contact with costumer service twice, wrote emails and after live chats I have finally found out how to return the shoes.
I has taken more than 14 days to find out how to return the shoes as Crocs doesn't provide enough information to put on the return form. It has been a nightmare!
If you buy anything from Crocs, make sure you are 100% sure you want to keep it, because it will be easier to win 1000000 dollars that get the right information out of the company to make the return!

Well I saw the reviews after my order, & thought, O dear! BUT my crocs arrived from Netherlands 2 days after my order! Brilliant🤩

Website checkout failed and order was not confirmed 24 hours after. Contacted service who confirmed they have the order but refuse to cancel the duplicated order. Filed a charge back with visa as Crocs service is woeful. The actual product is brilliant which is a shame. My advice is buy through Amazon and not through Crocs themselves.

Never had this bad customer service. I sent one of two items back and over one month time still waiting for refund. I have tried to contact customer service via email and chat. Emails wont get replied and the live chat experience was awful and rude. I can not even believe that something like this os possible with a ”big brand” like crocs. I am so angry about this that I wont leave this matter until someone tjere respons to me correctly.

Absolute joke of a company. I ordered crocs for my sons Christmas on the 28th November still haven't received them had no correspondence from this company and when I tried to email, it bounced back. Will never use this company again and won't be recommending to family or friends

The most frustrating experience. My order was cancelled but they still charged me. After almost 2 months and back & worth emails/calls I still haven’t received my refund. They keep directing me to different people/contacts.

Returned Crocs as they were too small, still waiting for my refund 2 months later!

Crocs.eu is the worst online shopping experience I have ever had. Stay away !!!!!

My first order on crocs eu order number: 063 ------ GB - shipping from the Netherlands to London [ UK ] ... wrong size delivered ... I tried to contact them on live chat - Simone was like a bot, very rude to me, sent me only template. it was my first and last purchase from them - never again. Avoid this *** Company.