Cricket-Hockey.com Reviews 

1,018
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, highly knowledgeable, and always ready to provide great guidance when choosing items in the physical store. Many shoppers also appreciate the wide selection of quality equipment and the fast, reliable delivery service offered. However, some customers also noted receiving items with unexpected defects, missing parts, or incorrect sizes upon delivery. A few people also experienced noticeable delays, communication difficulties, or overall problems with their online orders arriving as expected. These occasional issues contrasted with the otherwise very smooth and positive transactions experienced by the majority of buyers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top quality items and accurate sizing... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast dispatch times and parcels... See more

Service

Users describe positive interactions with service, highlighting consistently great experiences and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally knowledgeable, friendly, and... See more

Order

Customers report great satisfaction with the ordering process, highlighting that online purchases are easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

Really good service, Jamie was very helpful and responded really quickly! I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I... See more

Rated 5 out of 5 stars

Cricket-hockey is an excellent company. So helpful and friendly when you visit their shop, and quick, good value, and trustworthy when using their website. I don’t go anywhere else for my hockey equip... See more

Rated 5 out of 5 stars

Els customer service was exceptional he went above and beyond in assisting me in buying Adidas shin guards, TK socks, TK stick tape and Adidas Fabela Astros. I have not played hockey for a number of... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,018)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

Te first and last

My rating and my experience with you cannot be good, quite the opposite.
I received a hockey stick of a size I didn't order and a different model from the one I bought.
Having contacted customer service, their response and solution was as follows: "So sorry I think I can see what has happened, the stick was changed for you on the order but the wrong code has gone through onto it meaning you were sent a 36.5 Light stick and not the 37.5 Superlight".
And I won't even mention the delay in customs due to the shipment from the UK to Spain.
So, as you can understand, this has been my first and last purchase with you.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

a glowing 5-star…

The delivery of the stick was quick and hassle-free, but what impressed me even more was how professionally and efficiently they handled my complaint. It was truly perfect—such a satisfying experience. Because of this, I would recommend others to buy from Cricket-Hockey!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Preferred supplier

I now buy all of our boys’ cricket and hockey shoes, bags and protective equipment here. Pricing is good, delivery fast, occasional returns easy, and they clearly appreciate repeat business through the discount points that become quite valuable. Wouldn’t now go anywhere else.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Quality not adequate and customer should pay for returns and also shipping

Please try not to shop cricket kit from this website, they may show price bit less but they charge shipping and if you are not happy with the product quality they will deny saying it’s just a slight rough strap, they won’t admit product quality and won’t even cover returns, unfortunately we need to pay returns by our selves. Not a great experience.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Return Scam

Complete return scam. I sent a return with tracking via Royal Mail. The person is stating it was sent to the wrong address even through it is a fully generated printed label from their system. It was not hand written, has full packing information of what's included (also automatically generated), and my information as a customer. The tracking states delivered, but the company will not refund my money stating I should not have delivered it to the label provided. Do not purchase or return anything from this company.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Cricket Helmet to Sweden

I had purchased a cricket helmet after some research and found out them to be best overall including the options to select like size, colors and models to choose from. In addition the shipping was really quick (3 days) as i expected a delay since the product was delivered to Sweden. Also contacted them related to shipping queries and got friendly responses which assured me.
Very happy with the product and highly recommend them for any cricket equipment.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable supplier

Very reliable supplier, honest and very helpful, I will go to them every time for cricket stuff in the coming months and years. I will recommend them to any one I know who needs cricket gear.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered the wrong sized gloves, so I bought some more (also from Cricket-Hockey.com) and sent the old ones back, and the refund had landed in my account pretty much as soon as the package reached them. It's refreshing not to have to go through a long, drawn-out returns process or have to chase anything up!

Other than that, the prices compare really well as far as I can see, and both deliveries came quicker than expected.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Field hockey stick to Canada

Ordered a field hockey stick to ship to Canada. It arrived within 3 days of ordering and even with the cost of shipping, cost less than the store I was originally going to order from here (which didn’t have the colour/size needed). Great experience!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Ordered a pool cue from Spain and it was cleared through customs and delivered three days later. A high quality product which was delivered promptly. Would certainly recommend.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve received really good service from them.
I had to sent my cricket helmet back twice as the sizes were not the same between the different brands, and there were no problems in doing this.

A very professional company that I will use many more times.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

We ordered a hockey stick which was too…

We ordered a hockey stick which was too small. I contacted Cricket-Hockey.com via WhatsApp & immediately had a reply with a returns link. I returned it next day & had a full refund within 3 days of contacting them. We then purchased the correct size & it arrived really quickly! Great company to deal with, communicated with us straight away & issue solved very swiftly. I would rate this company as excellent 👌

5 February 2025
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service.
I have purchased from cricket-hockey.com a couple of times and had a great experience.
Quality goods, well priced, delivered quickly, what's not to like? Well, a little niggle with the website login. But, when I emailed, the reply was within hours, even on a weekend. Really great service.
Happy to endorse this company and to say that I'm a customer for life now.

8 March 2025
Unprompted review

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