Cricket-Hockey.com Reviews 

1,023
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,023)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I visited the shop with my son as he…

I visited the shop with my son as he needed a new hockey stick and wanted to try the sticks to see how they felt. We were helped by an extremely helpful young man who had an excellent amount of product knowledge. He let my son try out a few of the sticks that he had selected and we purchased a new Y1 stick and bag. My son has played a game with the new hockey stick and is really pleased with it. Excellent product and brilliant customer service.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Can't thank Jamie enough. Ordered my sons new bat and bag for his xmas gift and UPS failed to deliver for several days. Jamie stepped in and got it sorted so I collected it in time for xmas. Can't thank Jamie enough and the care and time he took to sort this for me. 5*

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service! Fast delivery, quality products. When I had ordered the incorrect size, returns were easy, and my reorder and refund were with me within 24 hours. Top notch service this close to Christmas. Thank you!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Massive choice, good prices and quick delivery. Do sign up for an account or whatever, as the loyalty voucher was for a decent amount.

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Probably a bit unfair to knock a star…

Probably a bit unfair to knock a star off. However, it was supposed to be next day delivery but it finally arrived after 6 days. To be honest it was Royal Mail that had it held at a delivery depot for 4 days then sent it to the wrong local delivery office before finally sending it on.

30 September 2024
Unprompted review

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